Customer reviews from Newair
NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
86
4 Stars
29
3 Stars
15
2 Stars
12
1 Star
16
86%of customers recommend this product.
(
83 out of
97)
Customer Reviews for NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
5
Nice build good quality
on July 15, 2018
Posted by: Z unit
from Elko , nv
I use it in my bedroom works like it should no problems .
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
4
Kept front room cool
on April 24, 2018
Posted by: No
from Portland Oregon
First time I tried to turn it on I got a water full light, called company and was told to send back, this was just before a heat wave. I needed the air conditioner, so I took the cover off and cut the wire to the water tank and it has worked great since. I check water tank every three days and never had it full.
Written by a customer while visiting Newair
Customer Rating
5
Perfect Purchase!
on November 28, 2017
Posted by: Shawn-Yak
from FL, USA
This was a great deal. I'm always skeptical when seeing a good value online, and assume the quality of the product might be compromised. In this case it could not be any more opposite. Cools the room quickly, has lots of different settings, and installation was simple -- easy enough for me to figure out without instructions. The unit is made well and sturdy, both mechanically and cosmetically. Given a second chance I would buy this same exact A/C unit.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Fevale1
from Lac-Mégantic Qc Canada
Verified Purchase:Yes
Bought it a week ago and I don't regret it. One little thing, though, it' a a bit noisy at full speed.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Superb Product
on September 14, 2019
Posted by: David, Lafayette, LA
from Lafayette, Louisiana
Easy to order and delivery was on time (actually) a full day early. The unit is top quality! I'm using it to cool a newly constructed art studio (in the oppressive heat of south Louisiana. The instructions were clear and the installation was a pleasure. I like the appearance and the performance is superb. In sum, if you buy a NewAir product you will be gaining a most valuable resource.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Written by a customer while visiting Newair
Customer Rating
5
Cant ask for anything more!
on July 15, 2018
Posted by: Em
from Tampa
When you have no power from a hurricane this is a God send!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Best Ac Ever!!!
on September 21, 2017
Posted by: Riddler
from Long Beach
Bottom Line this is the best 1200 BTU unit ever! I have owned other units and they were loud and heavy. I unpacked the unit myself and put it together. I am not handy at all. The customer service team is amazing and they go out of their way to make sure Im happy. This unit cools my rooms in my home so fast and effectively while maintaining a quiet environment. THIS UNIT IS A MUST HAVE!!!!!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Thoughtful Design & Engineering
on September 11, 2020
Posted by: Winamar4
from San Diego
I’ve had my NewAir portable air conditioner for two years now. It’s one of four units I have in my house. The others are LG. This unit is quieter, more compact and we love the way it has built in storage for the hose and accessories. It keeps our master bedroom chilly, even on the hottest days, and helps us get a good nights sleep! Highly Recommend and Customer Service is exceptional!
Response from NewairBy NewAir, Customer Service, September 14, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the NewAir Compact Portable Air Conditioner AC-12200E. Thank you for choosing NewAir!
Written by a customer while visiting Newair