Customer reviews from Newair
NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
86
4 Stars
29
3 Stars
15
2 Stars
12
1 Star
16
86%of customers recommend this product.
(
83 out of
97)
Customer Reviews for NewAir - 425 Sq. Ft. Portable Air Conditioner, 12,000 BTUs (7,700 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Posted by: Yvtmgreg
from Beechgrove, TN
Verified Purchase:Yes
I recently purchased this unit. So far, I believe I am going to like this. I am having trouble setting the temperature. I set it to 73 but wake up freezing and the temp in the room is showing 61.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thanks for being open and honest about your experience. Your feedback is what helps us improve our products and service every day! I do apologize for the inconvenience you are currently facing with the AC-12200E. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thanks for being open and honest about your experience. Your feedback is what helps us improve our products and service every day! I do apologize for the inconvenience you are currently facing with the AC-12200E. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
2
Omitting bad odor
on July 3, 2018
Posted by: DMC
from Illinois
I found it fairly easy to install. I had a bit of difficulty getting the hose fastened securely, but once I did the rest was easy. I bought this unit last fall but didn't open the box until Spring when I was ready to use it. The unit had an odor when I opened the box, which I assumed would dissipate after a few days & a couple hours of use. I have now had the unit out of the box for 2 months & have run it for many hours & it still smells. It works fine, blows cold air, keeps accurate temperature...... but there's a distinct odor to the machine, even when it's not running. When the unit is running, it's not blowing the bad smell, it's literally in the plastic or something.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hello,
Thank you for your feedback! The odor can be removed with normal maintenance and cleaning procedures, outlined in the owner's manual. If you have any further questions about this, please email support@newair.com for further assistance.
Thank you!
Ashley
Customer Service Representative II
NewAir Appliances
Thank you for your feedback! The odor can be removed with normal maintenance and cleaning procedures, outlined in the owner's manual. If you have any further questions about this, please email support@newair.com for further assistance.
Thank you!
Ashley
Customer Service Representative II
NewAir Appliances
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hello,
Thank you for your feedback! The odor can be removed with normal maintenance and cleaning procedures, outlined in the owner's manual. If you have any further questions about this, please email support@newair.com for further assistance.
Thank you!
Ashley
Customer Service Representative II
NewAir Appliances
Thank you for your feedback! The odor can be removed with normal maintenance and cleaning procedures, outlined in the owner's manual. If you have any further questions about this, please email support@newair.com for further assistance.
Thank you!
Ashley
Customer Service Representative II
NewAir Appliances
Written by a customer while visiting Newair
Posted by: flintstonetx
from Houston, TX
Verified Purchase:Yes
This does a great job cooling a room. But, the remote control went out, so that is a bit inconvenient.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: Mads
from New York
Verified Purchase:Yes
I should return it the first day I got it. It is aloud noises and and it only goes two directions(up and down). I only used it during summer when it's hot and hardly use it. After 3 years the compressor is no good. The water kept filled up very 30 minutes. Looking for a new portable A/C that doesn't make s too much noise.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Very happy with this purchase
on November 20, 2015
Posted by: Gina K.
from Playa Del Rey
5.0 We purchased this Air-Conditioner for our son's dorm room. It had been unbearably hot and the fan in the window just wasn't cutting it. The NewAir is working great. It is small and sleek compared to one we had purchased 25 years ago and it isn't nearly as noisy like our old one was. My son and his roommate are very happy and when I asked how it was working he said: " Mom...The Room Is Chill" 'Nuff Said!
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Panzieeyes
from Arvada, Co
Verified Purchase:Yes
This purchase was my third air conditioner from New Air. I think these are the best Air conditioners on the market, and we now have one in every room.
Response from NewairBy NewAir, Customer Service, July 29, 2019
Hi, thank you for your awesome review! Thank you for shopping NewAir!
Written by a customer while visiting Newair
Customer Rating
3
Quit blowing cold
on August 11, 2023
Posted by: Veda
from Holden la
Verified Purchase:No
I had the thing for leas than a week and quit blowing cold. Is there a way to maybe recharge it with freon?
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: David, Lafayette, LA
from Lafayette, Louisiana
Verified Purchase:Yes
Easy to order and delivery was on time (actually) a full day early.
The unit is top quality! I’m using it to cool a newly constructed art studio (in the oppressive heat of south Louisiana. The instructions were clear and the installation was a pleasure.
I like the appearance and the performance is superb.
In sum, if you buy a NewAir product you will be gaining a most valuable resource.
The unit is top quality! I’m using it to cool a newly constructed art studio (in the oppressive heat of south Louisiana. The instructions were clear and the installation was a pleasure.
I like the appearance and the performance is superb.
In sum, if you buy a NewAir product you will be gaining a most valuable resource.
Response from NewairBy NewAir, Customer Service, September 15, 2019
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Written by a customer while visiting Newair