Customer reviews from lg.com
LG - 550 Sq. Ft. 12, 000 BTU Electronic AC with Remote - White
Average customer rating
4.5
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
30
4 Stars
6
3 Stars
1
2 Stars
0
1 Star
3
90%of customers recommend this product.
(
35 out of
39)
Customer Reviews for LG - 550 Sq. Ft. 12, 000 BTU Electronic AC with Remote - White
Customer Rating
5
Great product
on July 25, 2014
Posted by: Angel123
from North Providence, RI, USA
Air conditioner works great. Does a great job cooling the room. My house has an open floor plan so it also cools the kitchen area plus more. I use the Energy Saver mode and the compressor shuts off when it reaches the set temperature. I am happy with my purchase. This is a Consumer Reports recommended product.
Pros: Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
great machine
on July 24, 2014
Posted by: joe
from Baltimore, MD, USA
blows as cold as the arctic I have another lg 12000 btu window ac it is one of my best purchases its the last model to this one it is about 4 years old and runs great.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
This product is a great value
on July 24, 2014
Posted by: acherwin
from Elmira, MI 49730, USA
A very nice unit, easy to operate. Great features and options
Pros: Performance, easy to use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
This unit is really "cool"
on July 11, 2014
Posted by: Chill dude
from Sacramento, CA, USA
We bought this unit for what used to be my garage and is now a 400 square foot bedroom. It keeps the room as cool as the rest of the house unlike the old unit.
First time LG buyer and we love it. Installation took a little time but well worth the wait.
We are "chilling" now!
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
GREAT value for the price
on July 5, 2014
Posted by: hotroddaddy
from Houston, TX, USA
This unit replaced an older, smaller but similar LG unit. The other unit was relocated to another room. This newer model is easy to operate and easy to maintain. I especially like the automatic feature that restarts the air conditioner after a power outage. The filter on this newer model is also MUCH easier to remove and reinstall. Although a higher BTU rating, this newer unit fit in the same size opening as the previous unit, and the electric bill is NOT noticeably higher. The remote control is also a nice feature.
Pros: Performance, easy to use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
The water does not drain from the housing properly
on July 4, 2014
Posted by: LaurelHutch
from Florida
While this air conditioner did cool the room well, that is lost in the fact that the water from running the air conditioner did NOT drain from the frame ('holder') that held the unit in the window. It WAS installed correctly, per the instructions that came with it.
The unit leaked water all over the side of my house, because the fan blew the excess water that pooled in the center of the air conditioner out of the sides. The water would not drain, even though it was installed with a proper angle and into the carriage/housing that came with it.
My husband tried to enlarge the TINY drain holes TWICE and the second time somehow the internal fan blade broke.
It is only 2 months old (!!!) and it is no longer usable. The air conditioner will have to be replaced, unless I can find a repair person to fix the blades. I am very disappointed! What a waste of money!
The unit leaked water all over the side of my house, because the fan blew the excess water that pooled in the center of the air conditioner out of the sides. The water would not drain, even though it was installed with a proper angle and into the carriage/housing that came with it.
My husband tried to enlarge the TINY drain holes TWICE and the second time somehow the internal fan blade broke.
It is only 2 months old (!!!) and it is no longer usable. The air conditioner will have to be replaced, unless I can find a repair person to fix the blades. I am very disappointed! What a waste of money!
Pros: water does not drain properly
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Terrible Installation Instructions
on June 30, 2014
Posted by: Kstan
from Dallas, TX, USA
Just bought the LW1214ER Air Conditioner and tried to install it. Poor detail pictures and instructions. First instruction is insert the frame guide into the bottom of the cabinet. Picture looks like you should use a screw but no screw type given and you cannot tell where it wants you to insert it. Next instruction is fasten the curtains to the unit with 8 type A screws. Problem is it doesn't say or show which way curtains face and the type A screws are not sharp and will not go into the holes provided. I put the unit back into the box and will go buy a unit from another provider tomorrow.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
4
Overall excellent but cheap clips
on June 7, 2014
Posted by: Owner of Many LG Products
from Connecticut, USA
Overall very good AC, quiet operation. But the retaining clips on the bottom that hold the rail for the side louvres are very cheap plastic. I anticipate these will break off after 2-3 seasons if you're not careful. Which would render the AC useless unless LG can send you a supply of them to replace as you break them off installing/un-installing the AC. Otherwise would have been 5 stars across the board. The remote was cheesy too. You almost have to be directly in front of the AC for it to work. If you aim the remote at the AC from a side angle, it might not work,
Pros: Performance, Features/Settings, cheap parts
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Written by a customer while visiting lg.com