Customer reviews from frigidaire.com
Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - White
Average customer rating
4.1
(1,480 Reviews)
Rating breakdown 1,480 reviews
5 Stars
721
4 Stars
455
3 Stars
147
2 Stars
70
1 Star
87
83%of customers recommend this product.
(
1,173 out of
1,421)
Customer Reviews for Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - White
Customer Rating
5
Great Refrigerator for Apartments!
on October 20, 2018
Posted by: mjdm
from Madera, CA
[This review was collected as part of a promotion.] Not too big or too small. Nice looking, good features and lots of movable shelves.
I would recommend this to a friend!
Response from frigidaire.comBy Briana, Online Outreach Specialist , November 13, 2018
Hello, Mjdm! We appreciate your feedback! We are happy to know that you have found your Frigidaire Gallery Custom-Flex™ 20.5 Cu. Ft. Top Freezer Refrigerator to be a great refrigerator. This model is designed to keep spills contained, making cleanup a breeze. Should you ever need any assistance, feel free to contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST.~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Too noisy
on November 18, 2018
Posted by: mammam7
from Pgh PA
This refrigerator looks good and holds a lot more than one would imagine. The noises that come out of this thing is unreal. We're on our second one and it's going back. If anyone's looking for The Little Drummer Boy, he's in my refrigerator!
No, I would not recommend this to a friend.
Response from frigidaire.comBy DERRICK, Online Outreach Representative, November 20, 2018
Hello, mammam7.
Thank you for taking a moment to share your experience.
We hate to see you leave us.
Bummed out to hear your fridge was making loud sounds.
Please bear in mind with your new, high-efficiency refrigerator it may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
Did you know? Today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound.
We hope you will reconsider us in the future and we will be happy to use your experience for future reference.
Regards-
Derrick
Thank you for taking a moment to share your experience.
We hate to see you leave us.
Bummed out to hear your fridge was making loud sounds.
Please bear in mind with your new, high-efficiency refrigerator it may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
Did you know? Today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound.
We hope you will reconsider us in the future and we will be happy to use your experience for future reference.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Came With Brand New House - disappointed
on November 23, 2018
Posted by: Homeowner CP
from Massachusetts
Dear Customer Service,
Last year in October at the age of 60, I bought my first home. Having been a single mom for most of my life, that dream was put on hold, for orthodontics, medical, college caring for sick parents etc I was glad to do it. And at the age of 60 said –these next twenty years (hopefully) are mine.
The home I purchased had been renovated top to bottom as I felt I owed it to myself to do it right and have as little maintenance and unexpected costs as possible.
In the home was a brand new Frigidaire refrigerator, stainless steel, a real beauty and having never owned a brand new one, always second hand or whatever was in the apartment I rented, I was excited.
The excitement started to dissipate after six months when I noticed small rust spots. They were tiny so I didn’t pay that much attention as I had been setting up the new home alone, so I had other fish to fry. It’s just me in the house so it’s not like a brood of young ones are constantly opening the door. Well just under a year and the appliance looks horrible. It looks dirty and I am so disappointed. I had no experience with stainless steel in the past so I didn’t even know this could happen. In retrospect, knowing what I know now, I would have preferred the old textured doors that resist stains and fingerprints. This all to say how deeply disappointed I am. Since they were installed by the contractors who renovated the house, I have no access to receipts or warranty information. I would have to believe there is minimally a year warranty. They were brand new though as I had to remove wrap etc. And I would think any company worth their salt, would rise to the occasion and make a situation right. And this is what I am asking you to do.
I am asking Frigidaire to stand by their appliance. Either replace the doors with ones that won’t do this, or replace the appliance with a non stainless steel. Please consider my request.
The home I purchased had been renovated top to bottom as I felt I owed it to myself to do it right and have as little maintenance and unexpected costs as possible.
In the home was a brand new Frigidaire refrigerator, stainless steel, a real beauty and having never owned a brand new one, always second hand or whatever was in the apartment I rented, I was excited.
The excitement started to dissipate after six months when I noticed small rust spots. They were tiny so I didn’t pay that much attention as I had been setting up the new home alone, so I had other fish to fry. It’s just me in the house so it’s not like a brood of young ones are constantly opening the door. Well just under a year and the appliance looks horrible. It looks dirty and I am so disappointed. I had no experience with stainless steel in the past so I didn’t even know this could happen. In retrospect, knowing what I know now, I would have preferred the old textured doors that resist stains and fingerprints. This all to say how deeply disappointed I am. Since they were installed by the contractors who renovated the house, I have no access to receipts or warranty information. I would have to believe there is minimally a year warranty. They were brand new though as I had to remove wrap etc. And I would think any company worth their salt, would rise to the occasion and make a situation right. And this is what I am asking you to do.
I am asking Frigidaire to stand by their appliance. Either replace the doors with ones that won’t do this, or replace the appliance with a non stainless steel. Please consider my request.
Thank you for your consideration of my request, photos attached
Response from frigidaire.comBy Online Outreach Specialist, November 27, 2018
Thank you for taking the time to share your refrigerator experience, Homeowner CP. Please look for my email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great addition in the garage
on December 29, 2018
Posted by: T Bubba
from Justin, Texas
[This review was collected as part of a promotion.] We love the Frigidaire brand, don’t seem to have issues with this brand
I would recommend this to a friend!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 23, 2019
Hi, T Bubba! Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
Thank you for being a loyal consumer!
Kindly,
Ciara
Thank you for being a loyal consumer!
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Have lost $$$$ in food
on January 15, 2019
Posted by: Js Grammy
from Arizona
Even after being “repaired” produce are still freezing in parts of the refrigerator and going bad quickly in other parts. I am glad this model has been discontinued. Really bad experience with this unit. I have played with the temp for almost a year and still have a mess. Will never get another Friididaire unit again.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist, January 17, 2019
Hello, Js Grammy! Thank you for your feedback! We sincerely apologize for your recent experience with your Frigidaire Refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns will not go unnoticed. Should you need further assistance, feel free to contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST.~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
FREEZER VENTS KEEP ICING
on January 19, 2019
Posted by: V_SJ
from San Jose, CA
I bought this FFTR2021T refrigeration on 11/23/2018. The freezer vents are icing up and the refrigerator are does not receive any cold air. Basically, the freezer works but not the refrigerator. Not good. Since this is under warranty can you have someone come out and repair this?
Thanks,
Thanks,
Response from frigidaire.comBy Online Outreach Specialist, January 22, 2019
Oh no, V_SJ! I hate to hear that this has happened. We would like to gain a little bit more insight to assist with your concerns. Please look for my email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice looking and roomy
on June 3, 2019
Posted by: BNorth
from Stryker, OH
[This review was collected as part of a promotion.] Bought in November 2018. I really like it and having a top freezer again. It does make some noise now and then and drawer support rail has now broken 3 times. Not a cheap part to replace.
I would recommend this to a friend!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , June 12, 2019
Hi, BNorth! We thank you for taking the time to share your feedback with us, and bringing your concerns to our attention. We understand that you may hear some sounds coming from your refrigerator, such as vibrating or humming, which are a part of the normal operations. In researching, we were able to see that you were provided with a resolution pertaining to drawer support on June 4, 2019.
Should you have any questions pertaining to the resolution provided, feel free to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Should you have any questions pertaining to the resolution provided, feel free to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
2 years old, rust on SS door & freezer stopped
on June 5, 2019
Posted by: Bonofam
from Brigantine NJ
I bought this refrigerator Early 2017, started surface rust on Stainless Steel door. Probably 301-303 SS which means when cold worked iron deposited come to the surface and rust. So a low grade SS was used to fabricate the doors.
Now the freezer isn’t cold enough to keep foods frozen, even on the coldest setting. This means the refrigerator food is suspect as well.
Very disappointed as I have had other Fridigaire products before and they performed well. I will need to call them tomorrow and complain.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, June 12, 2019
Hello Bonofam. I want to personally thank you for sharing your detailed quality and design feedback and your personal interactions with the appliance. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We do apologize for any inconvenience you have incurred with these concerns. I can see that you planned to contact our customer service team directly. If you have not already, our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com