Customer reviews from frigidaire.com
Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - White
Average customer rating
4.1
(1,480 Reviews)
Rating breakdown 1,480 reviews
5 Stars
721
4 Stars
455
3 Stars
147
2 Stars
70
1 Star
87
83%of customers recommend this product.
(
1,173 out of
1,421)
Customer Reviews for Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - White
Customer Rating
4
Perfect for garage frig
on November 15, 2016
Posted by: second frig
from Oxnard, CA, United States
[This review was collected as part of a promotion.] Have only had the frig a couple of months and am happy with it. Best freezer space for this size of frig and good ratings. Replaced an 20 year old frig and this one is energy star rated. Have to be careful of holders in freezer door as they can come off easily. Good frig for my purpose.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Very good refrigerator1
on November 16, 2016
Posted by: patti28
from Rhinebeck, NY, United States
[This review was collected as part of a promotion.] I bought this refrigerator about a month ago and so far so good. I love the amount of space in both compartments. My only complaint is that you can't move the shelves on the door around and that I can't put tall bottles on the door without them falling over. Other than that, it's a great refrigerator!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Disappointed
on November 17, 2016
Posted by: Goat Lady
from San Antonio, TX, United States
[This review was collected as part of a promotion.] Despite repair man coming out - we still cannot regulate temperature in fridge - either 40 or set to coldest setting fridge never quits running and it is extremely loud when it runs.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 16, 2016
On behalf of Frigidaire, we apologize for any inconvenience your appliance has caused you and your family, Goat Lady. We regret that you had to have a service call so soon and unexpectedly. I wonder if your refrigerator may be located in an area where the ambient temperature gets below 55° F. If so the controls would need to be set to the coldest setting to improve performance. Sustained exposure to ambient temperatures below 39° F will likely result in freezing of food and beverages stored in the refrigerator section. Most new refrigerators are designed to save energy. These refrigerators are equipped with low energy consumption fans and compressors. The modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. Page 19 of your Owner’s Manual addresses the normal sights and sounds your refrigerator may demonstrate. If the sounds you are hearing are not addressed, or if you have any questions, please reconnect with us directly for assistance. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Lots of Room!
on November 20, 2016
Posted by: ALEXIS O
from Brockton, MA, United States
[This review was collected as part of a promotion.] I bought this refrigerator a couple of weeks ago and find it does not seem to be cold enough in the refrigerator part, I put temperature up to the coldest in the freezer and things froze. I put it down a little and the refrigerator does not seem cold. I don't know what to do with this. I am not happy with it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 27, 2016
Zeussmom3, thank you for taking the time to submit your refrigerator review. Seeing as the freezer seems to be responding correctly, but not the refrigerated section, I have a few thing for you to check. Please make sure the door is closing correctly, and is level. Do a visual inspection of the door gasket, making sure it is fully seated in the retaining channel. Look for open areas between the gasket and the body of the cabinet. If your gasket is pulling out of the channel:
1) Clean the gasket with a wet soapy cloth, then rinse and dry.
2) Feed the gasket back into the retaining channel, ensuring the gasket is secure all around the door.
If the gasket is fully seated in the retaining channel, but still doesn’t not seal completely, use a hair dryer to carefully heat the gasket while the door is closed. Be careful not to damage the interior door panel or gasket by applying too much heat!
If gasket seal is still open after you have done these steps, flip the gasket 180 degrees:
1) Completely remove the gasket from the retaining channel around the door edge.
2) Rotate the gasket half a turn (180 degrees).
3) Reinstall the gasket by inserting the corners first into the retaining channel (kind of like a popular plastic storage bag that zips to lock).
4) Work the gasket towards the middle, ensuring that it is fully seated in the retaining channel.
If this hasn’t helped, or if you have any questions, do not hesitate to reconnect with us directly. Call our Customer Engagement Center at 888-203-1389. The hours for the Customer Engagement Center are 8am to 8pm Eastern Monday through Friday and Saturday 8am to 6pm. Your friendly Frigidaire lady, Ruth
1) Clean the gasket with a wet soapy cloth, then rinse and dry.
2) Feed the gasket back into the retaining channel, ensuring the gasket is secure all around the door.
If the gasket is fully seated in the retaining channel, but still doesn’t not seal completely, use a hair dryer to carefully heat the gasket while the door is closed. Be careful not to damage the interior door panel or gasket by applying too much heat!
If gasket seal is still open after you have done these steps, flip the gasket 180 degrees:
1) Completely remove the gasket from the retaining channel around the door edge.
2) Rotate the gasket half a turn (180 degrees).
3) Reinstall the gasket by inserting the corners first into the retaining channel (kind of like a popular plastic storage bag that zips to lock).
4) Work the gasket towards the middle, ensuring that it is fully seated in the retaining channel.
If this hasn’t helped, or if you have any questions, do not hesitate to reconnect with us directly. Call our Customer Engagement Center at 888-203-1389. The hours for the Customer Engagement Center are 8am to 8pm Eastern Monday through Friday and Saturday 8am to 6pm. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Fridge works but sounds broken
on November 29, 2016
Posted by: Brandon42
from Fishkill, NY, United States
Read a lot of reviews, after purchase..If I had seen them earlier I wouldn't have bought this thing. It does it's job as a fridge. However, it sounds like the fan is hitting something every 10 minutes and it bangs like crazy. Apparently it's a common problem with this fridge. Waste of money.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Onine Outreach Specialist, December 28, 2016
Thank you for submitting your refrigerator review, Brandon42. You will find normal sights and sounds are addressed on page 19 of your Owner’s Manual. If what you are hearing is not listed, or you have any questions, please call our Customer Engagement Center at 877-435-3287 for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 8am to 6pm EST. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
It sounds like a chain saw
on December 14, 2016
Posted by: wylie
from Vermont, United States
[This review was collected as part of a promotion.] I bought this a month ago and it is by far the worst appliance experience I have ever had. It is very, very loud and cycles more often than any refrigerator I have ever had.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 30, 2016
Thank you for sharing your refrigerator experience, wylie. Our records indicate you have been provided a resolution. If you are not satisfied with how we resolved the matter, please do not hesitate to reconnect with us directly for assistance. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great size for our small space
on December 21, 2016
Posted by: NancyJay
from near San Francisco, CA
[This review was collected as part of a promotion.] This fridge is the best size for our small fridge space. It is energy efficient, too. I wish the shelf configuration were different. It is awkward to use the space. Items fall off the door, too, so it needs a better means to hold items in place. I make it work by using the door only for items that won't fall out. The freezer has to be set to max to freeze solid. It works well enough for us. It was a gift when we could not afford a new fridge so we are grateful for it in spite of the minor issues.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P., Online Outreach Specialist, January 10, 2017
Hi NancyJay! Thank you so much for taking the time to leave commentary for your refrigerator. Our team will evaluate your review to help in implementing future design improvements to our product lines. Should you need assistance, please call us directly. Best Regards – Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Efficient and Convenient
on January 18, 2017
Posted by: WesternCook
from Oregon
[This review was collected as part of a promotion.] Has been in use for about 4 months. I had to switch the door hinges myself, which wasn't hard, but took more time than I'd like and was somewhat awkward to do alone. So far, it works like a charm. I wanted a smaller unit and even this size is larger than I need, but it is more energy efficient than many smaller refrigerators and gives me the flexibility to store food after larger parties with plenty of extra room.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com