Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
1
Loud and cheaply made
on October 21, 2018
Posted by: Nestuesta
from Orange county ca
[This review was collected as part of a promotion.] Very loud. I had to return the 1st one because of a leak inside from the freezer. The second one doesn't have that issue but this is very poorly made. U can see the sealant when u open the door and look.
It stays cold tho a lnd so that's the main thing. I would recommend it to anyone .
It stays cold tho a lnd so that's the main thing. I would recommend it to anyone .
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, October 22, 2018
Hi Nestuesta. We hear your voice and appreciate that you've taken your time to share your important concerns. Striving to be the best home appliance company in North America, we do value your opinion. We regret to hear that your ownership thus far has not been satisfactory. This is absolutely not the experience we wish upon any of our consumers. If needed, our team can be reached by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Sat, 9am - 6pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not happy!
on November 17, 2018
Posted by: Wendy1965
from Cedar lake, in.
We barely had it a yr. And freezer quit working, we bought it for the garage, what good is it if its quite working, I could understand it if it were older....its practically new! Never again!!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, November 19, 2018
Hello, Wendy1965.
Thanks for stopping by with your feedback.
I am sorry for the inconvenience that you have experienced with your fridge. We place a great deal of emphasis on quality control, however, there are occasions when even the best products may malfunction.
I appreciate your comments and your business with us.
Feel free to give us a call, should you have any additional questions. Our team will be happy to assist you further; we can be reached at 888 203 1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
Regards-Derrick
Thanks for stopping by with your feedback.
I am sorry for the inconvenience that you have experienced with your fridge. We place a great deal of emphasis on quality control, however, there are occasions when even the best products may malfunction.
I appreciate your comments and your business with us.
Feel free to give us a call, should you have any additional questions. Our team will be happy to assist you further; we can be reached at 888 203 1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
Regards-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
As sold wont work in cool basements or garages.
on March 22, 2019
Posted by: Tophe
from CT
There is no warning I could find in their sales literature that this fridge wont work, as sold, in a basement. If you previously had a fridge in a basement that worked as I did for over 30 years , this one may not work. The owners manual you get after you get installed says it wont work properly below 55 degrees F. Using an industrial temperature device I get readings of 59 to 60 degrees in my basement. A tech that came out contradicted the manual and said Frigidaire told him that the fridge wont work properly below 60 degrees. They do sell a "garage kit" which is a resistance heater to be installed inside the control housing. So, then the electric consumption goes up! Further, Frigidaire told their tech that the garage kit is only effective below 50 degrees. Do your home work before buying this cheap fridge.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, March 25, 2019
Hey, Tophe! Thank you for taking the time to write to us. We're sorry to hear that your experience has not been positive.
I understand that your refrigerator is not operating properly in your basement. Has the garage kit that was recommended by our factory technicians been installed on your refrigerator? If not, please contact us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST for further assistance. Have a great day! – Courtney
I understand that your refrigerator is not operating properly in your basement. Has the garage kit that was recommended by our factory technicians been installed on your refrigerator? If not, please contact us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST for further assistance. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Garrantee for 30 days! Thank god
on September 21, 2019
Posted by: Geez why me
[This review was collected as part of a promotion.] I bought this a month ago when my 25 year old hand me down fridge failed after 5 years that we had it while we were away from our weekend lake house. Geez what a mess that was to clean up and so much food lost!! The wife says let’s look for another used one and my thoughts were let’s bite the bullet and get a new one so we don’t walk into another catastrophe like the one we just cleaned up. So travel 30 minutes to the nearest larger town and purchase this fridge. Bring it home set it up and wait till the following day to power it up as the sales associate recommended. All good for 33 days when we come home from a day on the water and there’s a water puddle in front of fridge? Open up freezer and a bag of ice had melted thermometer in freezer shows 46 fridge shows 54.. yup here we go again! Call the retailer and they are nice enuff to replace but won’t bring a unit to exchange it even if I pay them so have to wait till following week to make 2 hr trek to house 40 morning mutes to remove house doors and fridge doors to remove from house, with help of my 65year old wife-Shes a trooper- put house doors back on 30 minute ride to store 45 minutes to exchange 30 my Ute ride back to house - remove house doors unpackage remove fridge doors move it in reassemble fridge put doors back up on house. I guess we will see what the next 30 days bring. So far not impressed by product or retailer
Response from frigidaire.comBy Ciara, Online Outreach Specialist , September 23, 2019
Oh no, Geez why me! We apologize for any matters you have experienced with your refrigerator and thank you for bringing your concerns to our attention. Please know that we strive to produce quality products and your feedback does not go unnoticed. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours, for future reference.
We understand that your retailer is in the process of resolving your concerns. If any reason they are unable to do so or you have any concerns, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
We understand that your retailer is in the process of resolving your concerns. If any reason they are unable to do so or you have any concerns, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
terrible
on October 19, 2019
Posted by: artyh
[This review was collected as part of a promotion.] A day after this item arrived i load edit with food and the appliance died i Lost $400 worth of food And warranty doesn't cover food loss NEVER AGAIN
Response from frigidaire.comBy Ciara, Online Outreach Specialist , October 22, 2019
Hi, Artyh! We definitely apologize for your encounter in such a short time. Please know that we strive to produce quality products and your feedback does not go unnoticed. We have reached out to you personally pertaining to your concerns. Please be on the look out for an email from us.
Kindly,
Ciara
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
awful experience!!!
on October 26, 2019
Posted by: Wallybyrd
Spent half a day modifying cabinets to make room for new Frigidaire refrigerator. Installed fridge and left it run and make ice. Put food from old fridge in new fridge only to wake up next morning to find NEW FRIGIDAIRE!!! Shut off overnight!!! Lost everything. Frigidaire recommended service person came and said it needed major parts and repair work. THOROUGHLY DISAPPOINTED!!!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 29, 2019
Hi Wallybyrd. While we expect that our products will meet and even exceed our consumer expectations, the events that you have encountered are not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products. We deeply apologize for the great inconvenience this has created for you. If we can be of assistance at this time, please contact us by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good
on January 1, 2020
Posted by: Wizf
[This review was collected as part of a promotion.] Came with my new home. Wish it had actual thermostat.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good refrigerator
on January 1, 2020
Posted by: Jscott
[This review was collected as part of a promotion.] The only issue with the refrigerator, although almost too new to rate, is that it appears louder that some others.....otherwise, working as advertised.....
Written by a customer while visiting frigidaire.com