Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
5
Great Fridge
on December 2, 2015
Posted by: Tony2015
I bought this fridge for the garage and it work great. It's nice to have an extra freezer and fridge.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
New Replacement After 2 months
on September 4, 2021
Posted by: soroka2
I bought this 2 months ago and the freezer immediately iced up on the interior door and freezer itself. Unit is very loud and noisy. After many repair visits a new one just arrived. Hoping for the best.
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , September 7, 2021
Hello, Soroka2! Thank you for your review. We are sorry to hear about your experience with your appliance. In researching, we see where you called in to be assisted with your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working in 2 days
on August 24, 2021
Posted by: Junk12
[This review was collected as part of a promotion.] Stopped working in 2 days. Refrigerator at 65 degrees. Freezer has water inside on defrost cycle and lets food thaw.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, August 26, 2021
This is terrible to hear! We’re sorry you’ve had this trouble with your brand-new refrigerator, and this is certainly not the experience we’d want for you. So, we really appreciate you connecting with us and providing us the chance to make this right for you. If the scheduled service visit doesn’t completely resolve your concerns, please don’t hesitate to let us know and we’ll be happy to assist further!
~ Hailea
~ Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very LOUD.
on May 18, 2015
Posted by: MScottS
from Texas
When the compressor is running this is the loudest refrigerator I have every owned. It is located in the garage which shares a wall with my bedroom and I can hear the refrigerator running at night when I go to bed. If I had known how loud it was I would not have purchased this model.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not a smart purchace.
on July 20, 2015
Posted by: Nascarfans
from Iowa, United States
When the compressor is running it is very loud!!!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Online Outreach Specialist, July 29, 2015
Hey Nascarfans! We recommend reviewing the normal operating sounds located in your use and care guide. If your concern is out of sorts, please contact us directly. -Kindly
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not so good...
on October 15, 2015
Posted by: Aubrey
from Georgia, United States
I have had this refrigerator for a few months. Front door handle broke and I had to replace it... it is designed very thin on the top edge and that is why it broke.. it is a design issue, not manufacturing.... it also leaks water on the inside from up around the freezer part and it runs down into the bottom trays... has also developed a big crack in the cover on the inside at the very front bottom in the plastic liner.... very loud when running... ice maker is also very loud.. at least three times as loud as I previous refrigerator. Sorry but I have not been impressed with anything about this unit... would like to say better but it would not be the truth... I have worked for a fortune 500 company as a manufacturing engineer for the transport refrigeration industry making reefer units, roof top refrigeration, and other such equipment most of my life and I now retired... Your company needs to take a serious look at it's designs and manufacturing practices. You will eventually loose your business if you continue to produce products like this.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Unfortunately, a Disappointment
on October 30, 2015
Posted by: susie5
from Raleigh, NC
I bought this model because it seemed like a simple, dependable refrigerator that would be easy to use as I get older and less able to reach things too high or too low. After only 6 weeks the seal started detaching from the freezer door and icicles are forming in the freezer. I'm having a hard time getting one of the few authorized repairman to come look at it, and I live in a decent size city. Also, it seems the ice cream is either so hard I can't scoop it, or it's like soft serve - very inconsistent. And, the wire shelves are not sturdy enough causing some things to fall over, including a pitcher of juice.
Response from frigidaire.comBy Derrick , Online Outreach Representative, November 24, 2015
Hi there, susie5! We want to first welcome you to our Frigidaire family and express our appreciation for purchasing our appliances. I want to personally thank you for sharing your important quality and design concerns. Your voice matters to us as we constantly strive to be the best home appliance company in North America. I have reached out to you personally to review your concerns and answer any questions you might have. I look forward to your response. Thank you again, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good Features
on April 13, 2016
Posted by: Spikey
from Bradenton, FL, United States
My previous refrigerator died I had to get a new one ASAP. The Frigerda
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com