Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
1
Good fridge, when it works.
on February 18, 2019
Posted by: Shebert
from Livingston, La
When it works, it’s ok. It isn’t frost free so I have to manually thaw it out for it will work properly. I purchased a new 2019 mobile home and this refrigerator was in it. Would not have been my choice if I would’ve had to choose.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, February 20, 2019
Hello Shebert. The refrigerator model FFTR1814TB has an automatic defrost cycle. If you experiencing frost I would recommend making sure the doors have a tight seal. I understand a technician is coming to review the appliance. If needed, our team can be reached by calling 1-888-203-1389 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
4
Simply but efficient
on February 18, 2019
Posted by: DJ Mike
from Okc
[This review was collected as part of a promotion.] Cheap fridge serves the purpose of what I bought it for
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
2nd one
on February 18, 2019
Posted by: Randyfortmann
from Princeton louisiana
[This review was collected as part of a promotion.] This is the second fridge of this exact one and they both had the same issue it taps alot when running and the last one done the same thing. I am just waiting for this one to die 2 fridges in a year and a couple months.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist , February 19, 2019
Hello, Randyfortmann! Thank you for your review! We sincerely apologize for your experience with your Frigidaire 18 Cu. Ft. Top Freezer Refrigerator. Rest assured, we make every effort to manufacture quality products. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours, for future reference. Should you need further assistance, feel free to contact us at 1-888-203-1389 Monday-Friday 8:30 am-8:00 pm EST.~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice refrigerator
on February 18, 2019
Posted by: Zeekey
from Titusville Pa
[This review was collected as part of a promotion.] I bought this refrigerator a few weeks ago and it has worked fine so far. It is a second frig being used in my basement.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
It’s a fridge
on February 18, 2019
Posted by: P2theJ
from Michigan
[This review was collected as part of a promotion.] I purchased the fridge on a Friday they delivered it the following Sunday and it didn’t work. They had to replace it the very next day. Big disappointment. I lost food. Smh
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, February 22, 2019
Hey, P2theJ! Thank you for taking the time to write us. We're sorry to hear that your experience has not been positive. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs.
I understand that your refrigerator was not operating correctly and your local dealer provided a replacement. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
I understand that your refrigerator was not operating correctly and your local dealer provided a replacement. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
great basic fridge
on February 19, 2019
Posted by: jack607
from pekin il
[This review was collected as part of a promotion.] i bought this to use as extra fridge for home basement 2 months ago. have had no trouble with it. looks good and runs very well. i would recommend this to anyone as a secondary or primary refrigerator. was a good value for the money.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Quality and price
on February 19, 2019
Posted by: Topspin
from Atlanta, GA
[This review was collected as part of a promotion.] We bought this as a second refrigerator, The size, quality, price all good!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
wire shelves not so great
on February 19, 2019
Posted by: Bodine 57
from Brandon, Fl.
Had to buy in a pinch, and really didn't have time to shop around. The wire shelves gave us a problem with some small items that would wobble. So I installed a piece of thin Plexiglas on the shelves. Now the other problem is that it make a weird noise when it starts running and this has been happening from when we plugged it in. Besides these issues the refrigerator/freezer works great.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, February 25, 2019
Hi Bodine. Thank you for your feedback. I understand you have concerns with the noise level of your new Frigidaire refrigerator. With the newer high-efficiency design you will experience sounds you were not previously familiar with, with a refrigerator purchased years ago. Please review the Normal Operating Sounds and Sights in your owner’s manual. Your variable speed compressor is designed to run 100% of the time except during the defrost cycle. At times it will run faster, such as after a defrost cycle. If needed, please reach out to our team by calling 1-888-203-1389 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com