Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
1
Computer dead in less than 4 years
on February 12, 2019
Posted by: BadFridge2
from Brooklyn, NY
We have already had to deal with an internal drip after about 2 years of ownership. Now the computer is completely fried in less than 4 years and a replacement costs almost as much as a new fridge. Sure, we didn't get the extended warrantly, but I also expected the fridge to last more than a few years. I won't be buying Frigidaire products again.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, February 14, 2019
Hello BadFridge2. I want to personally thank you for sharing your detailed quality and design feedback and your personal interactions with the appliance. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We do apologize for any inconvenience you have incurred with these concerns. Should you have any questions or concerns in the future, please contact us directly. Our team may be reached by calling 1-888-203-1389 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
4
Plenty of storage space
on February 14, 2019
Posted by: carol45
from Toms River, NJ
[This review was collected as part of a promotion.] I purchased this refrigerator about a month ago. Overall, I am satisfied although I do with the crisper drawers were deeper and also that there was a drawer for deli meats and cheeses.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fridge
on February 17, 2019
Posted by: Ralph 76
from Franklin Ga
[This review was collected as part of a promotion.] Everything is working fine now since we got the icemaker straightened out
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Icing up Freezer
on February 17, 2019
Posted by: getting tired
from Windermere, Fl
I bought this product in December of 2018. I needed service two weeks after buying the product. Freezer section was icing up. It was replaced and the new unit was doing the exact same thing and the motor, when running, makes a very loud (unacceptable) noise. Likely going to need a third unit delivered to our house. It appears there may be a design flaw in this model (FFTR1814TW).
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, February 20, 2019
Oh no, getting tired! Thank you for taking the time to write us. We're sorry to hear that your experience has not been positive.
I understand that your refrigerator is making an unfavorable sound. After further review, I see that service was scheduled for 2/13/19 with Simco Appliance. Has this issue been resolved? If not, please contact us at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST for further assistance. Kindly, Courtney
I understand that your refrigerator is making an unfavorable sound. After further review, I see that service was scheduled for 2/13/19 with Simco Appliance. Has this issue been resolved? If not, please contact us at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST for further assistance. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Too small
on February 17, 2019
Posted by: Lucy B
from Terrell, Tx
[This review was collected as part of a promotion.] I don't like it. It's too small and makes a noise. I just haven't had time to call for repairs
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, February 20, 2019
Hey, Lucy B! Thank you for taking the time to provide us with your valuable feedback. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs.
I understand that your refrigerator produces certain sounds. I recommend checking your Owner's Manual (page 18) for your refrigerator's normal operating sounds. You can also locate the manual on our website at ftp://ftp.electrolux-na.com/ProdInfo_PDF/Anderson/A04555603en.pdf. I hope this helps. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
I understand that your refrigerator produces certain sounds. I recommend checking your Owner's Manual (page 18) for your refrigerator's normal operating sounds. You can also locate the manual on our website at ftp://ftp.electrolux-na.com/ProdInfo_PDF/Anderson/A04555603en.pdf. I hope this helps. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fridge
on February 17, 2019
Posted by: Wander1249
Great fridge for the price. We love it would recommend for anyone
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Noisy!
on February 17, 2019
Posted by: Tabba1968
from Keystone Heights FL
[This review was collected as part of a promotion.] The fridge seems to work well. It's terribly noisy and you always think somethings going wrong with it because it'd all the noises and ticks you hear.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist , February 21, 2019
Hello, Tabba1968. Thank you for providing us with your feedback. On page 18 of your Owner Manual, you can find a list of noises that are typically normal. Should this not resolve your concerns, please call our Customer Care Team at 1-888.203.1389 Mon-Fri 8a-8p EST. Sat 9a-6p EST.-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good fridge
on February 17, 2019
Posted by: Shannyfan
from Northern Michigan
[This review was collected as part of a promotion.] I bought this in December and am happy with it. Works good. Just to nitpick-I wish it had a deli drawer and it is a little bit noisy. The price was great so I can overlook those issues
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com