Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
4
Works for what I need
on June 19, 2018
Posted by: RepeatBuyer
from Salisbury, NC
[This review was collected as part of a promotion.] Bought this in February, getting a replacement under the guarantee. The freezer door frame was warped. It’s taken nearly a month to get authorization for the replacement so it’s a good thing we had another unit to transfer our food. Will be using the replacement unit in the garage for drinks and overflow items. Confident the replacement will meet he manufacturer’s usual high standards. Believe this was a one time issue.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Broken
on June 19, 2018
Posted by: Chuck 13
from Pa
[This review was collected as part of a promotion.] The fridge is 2 months old and 3 weeks ago we went away for 3 days and came back and the fridge had kicked the breaker and we lost $150-200 worth of food . Since then the service guy has been out fix and diagnose the problem . So 2 days later the fridge is at 73 degrees.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Representative, June 20, 2018
Oh, no! Chuck 13.
I feel awful to hear about the cooling issue you are dealing with currently. I am optimistic our authorized service providers will be able to pinpoint your no cooling issue. Please contact us directly for any additional questions. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST and can be reached by calling 888 203 1389, or by email at socialcare@frigidaire.com.
Thank you for your comments and sharing your experience.
-Derrick
I feel awful to hear about the cooling issue you are dealing with currently. I am optimistic our authorized service providers will be able to pinpoint your no cooling issue. Please contact us directly for any additional questions. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST and can be reached by calling 888 203 1389, or by email at socialcare@frigidaire.com.
Thank you for your comments and sharing your experience.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great
on June 19, 2018
Posted by: Kasey27
from Jasper,al
[This review was collected as part of a promotion.] This came with our new mobile home and it works great!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire refrigerator
on June 19, 2018
Posted by: Cookout king
from Crofton,kentucky
[This review was collected as part of a promotion.] I bought this refrigerator for overflow beverages and food for cookouts and parties. It is perfect in our garage.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good quality from this product.
on June 19, 2018
Posted by: Cathydell
from DuBois, PA
[This review was collected as part of a promotion.] I love my new fridge. Plenty of room inside and the drawers are see through.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
We like it
on June 19, 2018
Posted by: TiBossII
from Charleston SC
[This review was collected as part of a promotion.] Using it in the garage until our one in storage arrives. So far so good but one time the door didn’t seal well causing all the cold to escape.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not so well.
on June 19, 2018
Posted by: DanielT
from Marshall, TX
[This review was collected as part of a promotion.] It doesn't get as cold as it seems like it should. The Freezer takes about 10 hrs to make ice. Ice cream doesn't get solid. The Refrigerator gets things barely cold enough to keep from spoiling, but not cold enough to make some things enjoyably ice cold.
Response from frigidaire.comBy Online Outreach Representative, June 20, 2018
Hello, DanielT.
Welcome to the Frigidaire family. Thank you for choosing our Frigidaire Top Freezer Refrigerator for your home. Your comments are greatly appreciated and fundamental in improving our quality and design. With your new modern, high-efficiency refrigerator, it does take time for the refrigerator’s temperature to stabilize. Have you tried adjusting the temperature? Are there any kinks or clogs in your water line? A clogged water line may produce slow ice production. If you continue to have temperature stabilizing issues, please contact us directly. We can be reached at 888 203 1389; Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
I appreciate your feedback and the continuing support of our Frigidaire Brand.
– Best Regards, Derrick
Welcome to the Frigidaire family. Thank you for choosing our Frigidaire Top Freezer Refrigerator for your home. Your comments are greatly appreciated and fundamental in improving our quality and design. With your new modern, high-efficiency refrigerator, it does take time for the refrigerator’s temperature to stabilize. Have you tried adjusting the temperature? Are there any kinks or clogs in your water line? A clogged water line may produce slow ice production. If you continue to have temperature stabilizing issues, please contact us directly. We can be reached at 888 203 1389; Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
I appreciate your feedback and the continuing support of our Frigidaire Brand.
– Best Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not overly loving it
on June 20, 2018
Posted by: Lakelady310
from Central NY
I bought this because I needed a particular size and this fit bill. Also received rebate. All that was good but... shelves are not adjustable and only place to put milk size containers is on bottom shelf or on door. door shelving brackets hang out beyond shelves so thinner bottles fall through. If shelves aren't packed, it's a real noisy situation when opening door. The freezer door sits higher than the top of the refrigerator and therefore there's a large space between refrig door and freezer door. The meat drawer fits awkwardly and isn't level.
I also find the motor loud. Poor worksmanship at corners of door openings- showing metal between seams . Sure wish there was a freezer light. As I won't be buying new refrigerator for a while, I am stuck.
I also find the motor loud. Poor worksmanship at corners of door openings- showing metal between seams . Sure wish there was a freezer light. As I won't be buying new refrigerator for a while, I am stuck.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, June 25, 2018
Thank you for sharing your refrigerator experience, Lakelady310. Your feedback is reviewed online by our product specialists, who I'm sure will find value in your suggestion for future production. Kindly, Courtney
Written by a customer while visiting frigidaire.com