Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
4
Outside finish awesome
on June 18, 2021
Posted by: Awesome finish
[This review was collected as part of a promotion.] I love the outside because it is so easy to clean and only need to wipe down whenever it needs it.
The little noise they say is normal sounds like a mouse behind the refrigerator. My dog has got used to it and doesn’t bark anymore!
The little noise they say is normal sounds like a mouse behind the refrigerator. My dog has got used to it and doesn’t bark anymore!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Will not keep icecream
on July 2, 2021
Posted by: Rayman77
Had service man still same problem would not purchase frigidaire again
Response from frigidaire.comBy Derrick , Online Outreach Specialist, July 6, 2021
Hello, Rayman77. Thanks for your feedback. We feel bad to learn you’re having this hiccup with your new refrigerator. Keep in mind ice cream may not freeze, being that it is a sugar-water solution. Crystallization, along with other variables, would cause it not to freeze solid.
Try adjusting your freezer’s temp in small increments, allowing the temperature to stabilize. It may take a few attempts to get the right setting for your needs.
• For colder temperatures, adjust the knob towards coldest.
• For warmer temperatures, adjust the knob towards cold.
Also, feel free to watch this short video on other ways to stabilize your fridge’s temperature.
https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/Top-Mount-Refrigerator-Controlling-the-Temperature/
Should you need us, feel to reconnect via Live Chat. -Derrick
Try adjusting your freezer’s temp in small increments, allowing the temperature to stabilize. It may take a few attempts to get the right setting for your needs.
• For colder temperatures, adjust the knob towards coldest.
• For warmer temperatures, adjust the knob towards cold.
Also, feel free to watch this short video on other ways to stabilize your fridge’s temperature.
https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/Top-Mount-Refrigerator-Controlling-the-Temperature/
Should you need us, feel to reconnect via Live Chat. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
brand new appliance not working
on July 20, 2021
Posted by: jadamz
I recently purchased this item for a rental. It has not worked since it arrived. Lights go on by it does not get cold. I have never had this happen with a major appliance. Very disappointing and costly.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , July 21, 2021
Hi, jadamz! We are terribly sorry to hear you are having issues with your new refrigerator. We see the unit was recently repaired. Please reconnect with us if additional assistance is needed. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad Product
on July 21, 2021
Posted by: Uncle Don
We bought this refrigerator/freezer new in Sept. 2019. It's mfg. date was August 2019. We used it only two thanksgiving so it probably only has no more that 14 days run time on it and it stopped working. We keep it unplugged when we don't have company up for the holidays. The appliance repair man stated it has a small refrigerant leak and it is cheaper to buy a new one than to repair.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , July 23, 2021
Hi, Uncle Don! We are not pleased to learn about your experience with your refrigerator and thanks for bringing it to our attention. This is certainly not the experience we would like you to have and would love to look further into this matter. We have sent you an email to gather more details, please respond at your earliest convenience. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very loud noisey compressor.
on July 19, 2015
Posted by: Nascarfans
from Iowa, United States
It is a good thing this is not in our house, or I would have returned it. I use it for a spare refrigerator in my garage.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, July 26, 2015
Hey Nascarfans! We really hate to hear your experience has not been pleasant so far. If you have any unresolved or further concerns with the performance of your refrigerator, please give us a call immediately. We are here to help! -
Written by a customer while visiting frigidaire.com
Customer Rating
1
4 month old will not work
on October 4, 2019
Posted by: acbj
The biggest piece of junk i have ever bought 4 months old and not working
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 8, 2019
Hello, Acbj! Thank you for your feedback! We sincerely apologize for your experience with your refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Should you need further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love it! Works & looks great!
on September 11, 2018
Posted by: Pa Di
[This review was collected as part of a promotion.] So far, 2 months in and this refrigerator does everything it is suppose to do! We love it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Only size our space would handle
on June 5, 2015
Posted by: ccwhynot
from Winnemucca, NV
I bought this a few months back. Glad I still have my side-by-side refrigerator out in the garage. This new one is very limited as to how much frozen and regular food I can store in it. Motor is VERY noisy. Actually wakes me up sometimes at night.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, June 29, 2015
Good Afternoon, Ccwhynot. We want to first welcome you to our Frigidaire family and express our appreciation for purchasing our products. I want to personally thank you for sharing your opinion. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We regret to hear that your experience thus far has not been satisfactory. This is absolutely not the experience we wish upon any of our consumers. Again, we thank you for your willingness to share your opinions and for your personal contribution in helping us to better understand and meet our customer needs going forward. We ask that if you have any questions or concerns regarding your recent purchase, please contact your local retailer or us directly. Kindest regards –
Written by a customer while visiting frigidaire.com