Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
3
Poor Features
on September 8, 2020
Posted by: sig2
[This review was collected as part of a promotion.] I wish I had looked at it more closely before I bought it.
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 12, 2020
Hello, sig2! Thank you for your review. We are sorry to hear that you have not been pleased with the features of your refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Nothing but problems
on September 9, 2020
Posted by: CJSMJS
[This review was collected as part of a promotion.] We are currently on our second refrigerator. The first one had 2” ice cycles inside the freezer. It was replaced with a second unit and now we only have a layer of frost in the freezer due to a defective door seal. Under the manufacturers one year warranty we must have a service company come out and confirm the leaking seal and then wait while they order the part and schedule another service appointment to have it installed. I would not purchase this refrigerator knowing what I know now.
Response from frigidaire.comBy Corletta , Outreach Social Specialist , October 12, 2020
Hi CJSMJS,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. So that we can ensure that you are fully taken care of, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. So that we can ensure that you are fully taken care of, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Less than a year, freezer stopped working
on September 13, 2020
Posted by: Ericsson
Bought this fridge less than a year ago and the freezer isn’t working properly. I noticed it a few days ago when my ice wouldn’t fully freeze.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, October 14, 2020
Hi, Ericsson!
Thanks for sharing your experience; we're sorry to hear your freezer experienced a failure so soon! I was unable to find a record of your reaching out to us with the information provided. If you have not already done so, please contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. We will be happy to assist with a resolution!
Best,
Ashton
Thanks for sharing your experience; we're sorry to hear your freezer experienced a failure so soon! I was unable to find a record of your reaching out to us with the information provided. If you have not already done so, please contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. We will be happy to assist with a resolution!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Working Refrigerator
on September 25, 2020
Posted by: Lmsession11
[This review was collected as part of a promotion.] We had this refrigerator for 5 months and it works great. The only thing we learned the hars way, is that you cannot pack the freezer to capacity. When this happens, it freezes the fan, causing the refrigerator portion to stop working. All we had to do was clear the freezer some and it's working properly again. Other than that, it works great and keeps items really cold on the recommended setting.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Freezer frost over
on September 26, 2020
Posted by: Skhill2004
[This review was collected as part of a promotion.] I bought this refrigerator for the garage. Its fine for a basic fridge. However, in the short amount of time I've owned it there is ice building up in the freezer. The few items I have in the freezer have frost.
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 23, 2020
Hello, Skhill2004! Thank you for your review. Please do not install the refrigerator where the temperature will drop below 55°F (13°C) or rise above 110°F (43°C). The compressor will not be able to maintain proper temperatures inside the refrigerator. We hope this helps. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
I bought a second one?
on October 3, 2020
Posted by: Helpmeplease
[This review was collected as part of a promotion.] This is my second one, the first died after only six years. Thinking it was just bad luck, I purchased another fridge. My new is not defrosting and it's brand new. What is one to do? I've been waiting two weeks for the service company to recieve a part? Not happy!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 21, 2020
Hello, Valued Consumer!
Thank you for your review. We are sorry to hear of the issues with the refrigerator not defrosting. We see that you are currently working with our technicians to resolve this issue. If this does not resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your review. We are sorry to hear of the issues with the refrigerator not defrosting. We see that you are currently working with our technicians to resolve this issue. If this does not resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not working from the start
on October 6, 2020
Posted by: jat78
[This review was collected as part of a promotion.] Refrigerator did not work from the start. The refrigerator would only cool to 56.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 15, 2020
Hello, Jat78.
This is not the experience we want our customers to have. We apologize your appliance is not cooling properly. We are here working for your, we are happy service was scheduled for this concern. Please reconnect with us should you have additional concerns. You can reach our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye
This is not the experience we want our customers to have. We apologize your appliance is not cooling properly. We are here working for your, we are happy service was scheduled for this concern. Please reconnect with us should you have additional concerns. You can reach our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
unacceptable noises
on October 6, 2020
Posted by: bobpreskitt
I bought this fridge a month ago. It keeps the food cold, no issues there. What I find unacceptable are the tapping/snapping noises it makes each time the compressor engages, noises the owner's manual states are "normal". The sound stops after about one minute, but it happens every time the motor engages.
This is not "normal". In my entire life I've never heard a fridge do this. I would NEVER recommend this product to someone else.
You're stuck with this purchase because no one has a chance to read the owner's maual before purchase, nor do you get to hear one running.
This is not "normal". In my entire life I've never heard a fridge do this. I would NEVER recommend this product to someone else.
You're stuck with this purchase because no one has a chance to read the owner's maual before purchase, nor do you get to hear one running.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 15, 2020
Hello, Bobpreskitt.
We completely understand your concerns regarding the noises you are experiencing with your appliance. Their are some sounds that are normal operating sound that your appliance will make. To gain a better understanding of what the sounds can be, please view this short video https://youtu.be/eD7imT3w4bw. Should you still have questions or concerns after the video, please call us at 800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye
We completely understand your concerns regarding the noises you are experiencing with your appliance. Their are some sounds that are normal operating sound that your appliance will make. To gain a better understanding of what the sounds can be, please view this short video https://youtu.be/eD7imT3w4bw. Should you still have questions or concerns after the video, please call us at 800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye
Written by a customer while visiting frigidaire.com