Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
1
quality
on August 29, 2020
Posted by: cats4
Purchased several days ago and the first day the interior lining on the bottom has cracked.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 4, 2020
Hello, cats4!
Thank you for your feedback. We are sorry to hear of the refrigerator interior lining being cracked. We have reviewed and see where you are working with the technician that diagnosed an item fell that caused the liner to crack, and working to resolve your concerns. If this doesn't resolve your concerns, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are sorry to hear of the refrigerator interior lining being cracked. We have reviewed and see where you are working with the technician that diagnosed an item fell that caused the liner to crack, and working to resolve your concerns. If this doesn't resolve your concerns, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
I have a real lemon
on August 31, 2020
Posted by: Rainyinwave
[This review was collected as part of a promotion.] I bought this on July 4th and I am still waiting for a repair man - he is suppose to come out on Sept. 2nd. I will just have to wait and see if he can fix this piece of trash.
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, October 6, 2020
Hi, Rainyinwave! We apologize for any disappointment your refrigerator has caused you and thank you for bringing it to our attention. We always strive to deliver quality products and hate that we’ missed the mark with you. We see you have been in touch with us regarding the unit not cooling and there was a service call placed. If this did not resolve your issues, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Best Regards, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
2
You get what you pay for
on September 1, 2020
Posted by: Cfranisdisappointed
Just purchased and within the first week items in the freezer are already frosting over. Correct me if I am wrong but I thought I bought a frost free refrigerator.
Response from frigidaire.comBy Corletta , Outreach Social Specialist , October 7, 2020
Hey there, Valued Customer!
Thanks for sharing your feedback. We are not happy to learn of your experience with the refrigerator items frosting over. So that we can ensure that you are fully taken care of, At your convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Thanks for sharing your feedback. We are not happy to learn of your experience with the refrigerator items frosting over. So that we can ensure that you are fully taken care of, At your convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
3
Works great but...
on September 4, 2020
Posted by: Camelqueen
[This review was collected as part of a promotion.] It took 4 weeks to arrive. Works fine but makes a cracking sound sometimes.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, October 8, 2020
Hi, Camelqueen. Thank you for sharing your experience. We’re happy to learn you’re enjoying your new fridge after such a lengthy delivery. Based on the description you’ve described, it does appear you’re hearing the electronic control and automatic defrost control. These parts can produce a snapping or clicking sound when turning the cooling system on and off. These sounds indicate your refrigerator is operating correctly. Some surfaces on floors, walls, kitchen cabinets, or open kitchen plans may make these sounds more noticeable. Feel free to watch this short video on the common sounds your refrigerator may produce (https://youtu.be/eD7imT3w4bw). Should you need us or have any additional questions about your appliance, feel free to chat with us at frigidaire.com. Our Live Chat Team is available Monday through Friday from 8:30 am-8pm EST. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
broke down
on September 4, 2020
Posted by: Guruji
[This review was collected as part of a promotion.] Fridge broke down in 8 months. Compressor went bad. A new one was shipped and nearly a month now and Electrolux has not fixed the problem. Earliest appointment to change the compressor was 3 weeks away and we are still without refrigeration.
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 8, 2020
Hello, Guruji! Thank you for your review. We sincerely apologize for your experience with your refrigerator. We are sorry to hear that your compressor we bad after 8 months of ownership. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
DEFECTIVE
on September 5, 2020
Posted by: JACKBENNY
[This review was collected as part of a promotion.] Basically they sold my fridge when it was defective , i have to have a repair man here within the first 2 weeks of my use ,Both seals dont match top handle stick out way more than the bottom door , ALSO THERE WAS A LARGE AMOUNT OF FROST IN THE FRIDGE , DUE TO FRIDGE NO BEING SEALED PROPERLY, SO REPAIR MAN SIAD THE KNOCKING WAS WAS NORMAL (((( not ))) AND SLOPPILY ALLIED WHITE SILICONE CAULK ALL AROUND THE FREEZE .I MEAN SLOPPY AND LEFT , TO A BRAND NEW FRIDGE WHICH PROBABLY SHOULDN'T HAVE BEEN SOLD IN THE FIRST PLACE , i HAD TO SPEND OVER A HOUR ON HOLD TO GET SERVICE FOR MY FRIDGE
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, October 8, 2020
Hi, Jackbenny! We apologize for any disappointment your refrigerator has caused you and thank you for bringing it to our attention. We always strive to deliver quality products and hate that we’ve missed the mark with you. I’d like to learn more about your service experience. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not Recommended
on September 7, 2020
Posted by: Mick One
[This review was collected as part of a promotion.] Not built well. Jar fell from door onto ledge in front of crisper and cracked the cabinet.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , October 9, 2020
We value your feedback, Mick One! We are sad to learn that you are not pleased with your unit due to the issues you've experienced. We would like to see if we can help. If you have not done so already, please connect with us directly. Reach us via Live Chat at Frigidaire.com or by phone at 1 (800) 374-4432. We are available Monday through Friday from 8:30 am to 8 pm EST. We look forward to assisting you. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Loud
on September 8, 2020
Posted by: Pinkinks
[This review was collected as part of a promotion.] Had the same fridge lasted only 9 years bought another one only because the price because of covid 19 money's tight but I would not purchase again otherwise .
Response from frigidaire.comBy Corletta , Outreach Social Specialist , October 9, 2020
Hi Pinkinks,
Thanks for sharing your feedback. We value consumer satisfaction and realize that your satisfaction is our best source of advertisement. Please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287 Monday through Friday 8 am until 8 pm EST with any further comments, concerns, or suggestions you wish to share. ~Corletta
Thanks for sharing your feedback. We value consumer satisfaction and realize that your satisfaction is our best source of advertisement. Please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287 Monday through Friday 8 am until 8 pm EST with any further comments, concerns, or suggestions you wish to share. ~Corletta
Written by a customer while visiting frigidaire.com