Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
3
You get what you pay for
on January 8, 2020
Posted by: Audis5spark
[This review was collected as part of a promotion.] It’s a nice cheap fridge but I’ve never had a fridge that made so many extra noises all the time. Within the first few months the plastic door shelf broke and I glued it back together and it’s holding so far. The refrigerator door sometimes doesn’t close either after the first year and I have to lift it up for it to close but so far it does keep everything cold so like I said... you get what you pay for
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , January 14, 2020
Hello Audis5spark!
We are grateful your feedback. There are many normal sounds of operation that will come from a refrigerator such as yours. Here’s some information that will get you more familiarized with the noises you may encounter. Check out this video below!
https://youtu.be/eD7imT3w4bw
Regarding your door not closing, ensure the refrigerator is level as per the use and care guide. Place a level on top of the refrigerator to make sure unit is level, side-to-side and tilted ¼” (6mm) front-to-back. If doors are still not level, please refer to door adjustment procedure in the use and care guide.
Also, you mentioned some issues with your door bins breaking, we would like to learn more about that. Please be on the lookout for an email to discuss this more in depth. ~Keyanna
We are grateful your feedback. There are many normal sounds of operation that will come from a refrigerator such as yours. Here’s some information that will get you more familiarized with the noises you may encounter. Check out this video below!
https://youtu.be/eD7imT3w4bw
Regarding your door not closing, ensure the refrigerator is level as per the use and care guide. Place a level on top of the refrigerator to make sure unit is level, side-to-side and tilted ¼” (6mm) front-to-back. If doors are still not level, please refer to door adjustment procedure in the use and care guide.
Also, you mentioned some issues with your door bins breaking, we would like to learn more about that. Please be on the lookout for an email to discuss this more in depth. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very quiet operation.
on January 11, 2020
Posted by: tedcom
[This review was collected as part of a promotion.] When our old refrigerator failed,we went shopping for a reliable new one and we are happy with the choice we made and of quiet operation, It's the correct size for us, I just forgot the icemaker,I will have to get one.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cant Operate in the Garage ??!!
on January 12, 2020
Posted by: Solon
We bought this fridge and even had it installed by you in our garage. It is a back-up fridge. When it ceased to operate, we called Frigidaire. You informed us that this model doesnt work if the temp falls below 50 degrees--- what? Sure would be nice to know when we bought it. Or how about when it was installed in garage???
Response from frigidaire.comBy Briana, Online Outreach Specialist, January 15, 2020
Hello, Solon! Thank you for your review. This model is not garage ready. Please Do not install the refrigerator where the temperature will drop below 55°F (13°C) or rise above 110°F (43°C). The compressor will not be able to maintain proper temperatures inside the refrigerator. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
So far it sucks
on January 12, 2020
Posted by: Noicecreamforus
I bought this about a month ago to replace the same size and style Frigidaire. The freezer will NOT keep ice cream products frozen!! Customer service told me “ICE CREAM HAS TOO MUCH SUGAR TO FREEZE”. It makes these products the consistency of pudding....yuck!
Are you kidding me? I call BS.
So, no, I do not recommend this product. I will NOT purchase another Frigidaire product. I WILL retract if the appliance repair people miraculously have a fix for me.
Don’t waste your money.
Are you kidding me? I call BS.
So, no, I do not recommend this product. I will NOT purchase another Frigidaire product. I WILL retract if the appliance repair people miraculously have a fix for me.
Don’t waste your money.
Response from frigidaire.comBy Briana, Online Outreach Specialist, January 15, 2020
Hello, Noicecreamforus! Thank you for your review. Did you know, depending on what your ice cream is made of will determine how it freezes? Ice cream high in fat and sugar versus products with high water content is harder to freeze, as a lower temperature is needed. Ice cream does the best store in the lowest part of the freezer towards the back. Hopefully, this helps. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Its okah
on January 18, 2020
Posted by: Pat1212
[This review was collected as part of a promotion.] Its a fine fridge. The freezer will not work if stored in the garage in the winter in new england
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, January 21, 2020
Hello Pat1212,
We appreciate your time and recent business. It is recommended to not install the refrigerator where the temperature will drop below 55°F (13°C) or rise above 110°F (43°C). The compressor will not be able to maintain proper temperatures inside the refrigerator.
If you would like to have the refrigerator installed in the garage, we would recommend having a Garage Heater Kit installed.
If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
We appreciate your time and recent business. It is recommended to not install the refrigerator where the temperature will drop below 55°F (13°C) or rise above 110°F (43°C). The compressor will not be able to maintain proper temperatures inside the refrigerator.
If you would like to have the refrigerator installed in the garage, we would recommend having a Garage Heater Kit installed.
If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great extra fridge
on January 24, 2020
Posted by: Tonyvanenglish
[This review was collected as part of a promotion.] Needed an overflow refrigerator to go in the garage..this fit the bill and the price was right
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect size
on January 28, 2020
Posted by: BMoney19966
[This review was collected as part of a promotion.] I bought this a month ago and it works perfect for what I was looking for. This is the perfect refrigerator/freezer combo for additional food storage if you wanted to put it in your garage. It runs well (quiet) and has a nice clean appearance. It has only been a month, so if anything goes wrong, I will certainly amend this review, accordingly.
Written by a customer while visiting frigidaire.com
Customer Rating
4
It works!
on January 28, 2020
Posted by: DPerk
[This review was collected as part of a promotion.] Bought it to keep beer cold in the garage. So far, so good!
Written by a customer while visiting frigidaire.com