Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
2
Noisy
on June 8, 2015
Posted by: Homeowner123
from Harrisburg, PA, United States
I bought this as a replacement for the previous model. This unit is very loud and makes a lot of noises. I've also noticed the freezer does not seem as cold as the previous version.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, June 30, 2015
Hello Homeowner123! We want to first welcome you to our Frigidaire family and express our appreciation for purchasing our products. I want to personally thank you for sharing your opinion. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We regret to hear that your experience thus far has not been satisfactory. This is absolutely not the experience we wish upon any of our consumers. Again, we thank you for your willingness to share your opinions and for your personal contribution in helping us to better understand and meet our customer needs going forward. We ask that if you have any questions or concerns regarding your recent purchase, please contact your local retailer or us directly. Kindest regards –
Written by a customer while visiting frigidaire.com
Customer Rating
2
Would not recommend this Appliance
on July 23, 2015
Posted by: Cariboub
from Pensacola, FL, United States
Never stops running/makes loud noise and has raised my electric bill by $150.00
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Online Outreach Representative, August 5, 2015
Hello Cariboub! The estimated yearly energy cost for your refrigerator model FFTR1814QW is $48.00. Our new refrigerators are designed to be more efficient in that they use newer components and run at a consistent speed/temperature for a longer period of time using less energy. If your refrigerator is located in a non-humid and not warm environment and you have set your appliance to the appropriate temperature settings (37ºF for refrigerator and 0ºF for your freezer section) you should notice that it runs at a lower speed for a longer period of time. This is one way it is designed to save on energy. Appliances use more energy when they constantly turn off and on. Our refrigerators are designed to allow the fan components inside to run after the compressor turns on. This allows the internal components to cool and the machine to rest even though you may still hear something running. We welcome you to view the normal operating sounds located in your use and care guide. We ask that if you have any current questions or concerns, please contact us directly. Kindest regards –
Written by a customer while visiting frigidaire.com
Customer Rating
1
Will refrigerator get to 30 degrees ?
on July 28, 2015
Posted by: Hi Desert Guy
from Mojave, CA, United States
My first one was delivered one week ago today.
The freeze stayed at zeto with no problem, but the refrigerator on the coldest setting only went to 40 degrees. Which for meat storage is unexceptible.
The replacement was delivered 14 hours ago and set on the coldest setting. It is showing 43°. That better drop a bunch in the next 12 hours or I am done with the manufacturer.
The freeze stayed at zeto with no problem, but the refrigerator on the coldest setting only went to 40 degrees. Which for meat storage is unexceptible.
The replacement was delivered 14 hours ago and set on the coldest setting. It is showing 43°. That better drop a bunch in the next 12 hours or I am done with the manufacturer.
Response from frigidaire.comBy Theresa, Online Outreach Representative, August 6, 2015
Hi Desert Guy, we appreciate your recent time and business with us! It can take up to 24 hours for the temperature in your refrigerator to stabilize. We ask that if you have any current questions or concerns, please contact us directly. Kindest regards –
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very noisy
on July 29, 2015
Posted by: GRSVA
from Bedford, VA, United States
I bought this because I needed a small refrigerator for my small kitchen but at times I can hear it running through out the house.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Online Outreach Representative, August 6, 2015
Hey GRSVA! We welcome you to our extended family! Thank you for taking the time to share your thoughts regarding your Frigidaire refrigerator with us. We would recommend viewing the normal sounds of your refrigerator. This information can be found in your use and care guide. If you have any current questions or concerns, please contact us directly. Kindest regards –
Written by a customer while visiting frigidaire.com
Customer Rating
3
freezer leaks
on July 30, 2015
Posted by: tomt
2 yr. old fridge freezer has been leaking and then freezing. Icicles are forming where freezer and fridge. I hope there will be an easy fix.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, August 7, 2015
Hey Tomt! We do appreciate you leaving commentary on your experience. I understand you are experiencing icicles and frost in your refrigerator. This could be from your refrigerator not being leveled back. Make sure refrigerator is level side to side and tilted about ¼ inches back allowing your doors to close. Keep food and containers from blocking the door closing. You can also double check your door seals. To do this place a dollar bill between the body of your refrigerator and close the door. The dollar bill should stay in place and pull out with a small amount of resistance. If the dollar bill falls out when placed between the gasket and cabinet double check to see if the door is being blocked by anything stopping it from closing it. If nothing is stopping the door from closing then your door gasket may need to be replaced. Another suggestion would be to check and see it the condenser is dirty. A dirty condenser blocks air that dissipates the heat that the condenser removes from the unit. Clean the condenser every 6 months and more if you have animals in the house. Make sure debris is not in the condenser fan stopping it from turning. If you have any additional questions, please contact us directly. Kind Regards
Written by a customer while visiting frigidaire.com
Customer Rating
1
Temperature control doesn't work - brand new
on September 16, 2015
Posted by: mascaroc
from Muskegon, MI
Bought this and brand new out of the box it didn't work. I thought perhaps I wasn't giving it enough time for the temperature to adjust (being new it needed to 'warm up) and so I let it sit for a week. After a week, I even filled the fridge and shifted food around to see if it would regulate better, and no matter what setting I put everything on, one day everything is frozen, the next day everything is in a puddle (mind you this is without me touching any of the temp controls).
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative , September 29, 2015
Hi, mascaroc! Thank you for taking a moment to share your thoughts and concerns on your Frigidaire Top Freezer Refrigerator. We appreciate your feedback and comments. Please reconnect with us directly with any additional questions or concerns. Thanks again, for choosing the Frigidaire Brand family. –Best Regards
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features!
on October 3, 2015
Posted by: Dlwp
I bought this when my old refrigerator died. Love it!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
too noisy
on October 15, 2015
Posted by: little red
from Morris, IL, United States
not real happy, very noisy you can hear it above the tv.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, October 28, 2015
Hello, little red! Welcome to the Frigidaire family. With your new high-efficiency refrigerator it may make unfamiliar sounds. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. Modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. If the noise becomes louder, please contact us directly. We appreciate your comments and the continuing support of our Frigidaire Brand. – Best Regards
Written by a customer while visiting frigidaire.com