Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
3
Frost Free???
on September 15, 2016
Posted by: Jeff721
from Eunice, LA, United States
[This review was collected as part of a promotion.] I purchased this and for some reason ice droplets develop along the front inside of the freezer. Don't know if that is normal, but it does build up a little.
I would recommend this to a friend!
Response from frigidaire.comBy Courtney, Online Outreach Specialist, September 22, 2016
Thank you for sharing your feedback, Jeff721. I recommend making sure that the gasket is sealed properly so that warm air is not entering the unit while the door is closed. Should you feel that service is still needed, please feel free to contact us directly at 1-888-203-1389 so that we can assist you further. Have a great day! Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Mixed Review
on September 15, 2016
Posted by: does not apply
from Claymont, DE
I was glad to find this refrigerator for its size and reasonable price, but I wasn't too pleased that it arrived with scratches down to bare metal on the right side. This may not be the fault of your company, but I don't know. Then one of the metal rung shelves was too tight to push in. The door would not close on its own, and the refrigerator makes loud knocking sounds at times in its cycle. But the thing that displeases me most is that your company has no toll free customer service. Is there any way I can speak with a customer service representative without paying long distance charges?
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, September 22, 2016
I hate to hear about your refrigerator experience, does not apply. I would like to ask that you to reach out to our care team in hopes you will allow us to further discuss your concerns and answer any questions you might have. Please contact us directly at 1-888-203-1389 so we can promptly reconnect with you. Please be sure to have your dishwasher’s model, serial number and date of purchase. We are eager to speak with you and restore your confidence in our and brand! On behalf of Frigidaire, I hope you have a great rest of your day! Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
on September 15, 2016
Posted by: Rvlover
from Clearwater Florida
[This review was collected as part of a promotion.] I bought this refrigerator a month ago and I do like it I like the size of it. I live in a very small house called a park model and the refrigerator is in the hall by my bedroom. The refrigerator can be very loud at times and I really notice it in the middle of the night. I do not have the icemaker hooked up so it can't be coming from that. I did read the reviews but I didn't read anything about the loudness of it. I'm sure I'll get used to it, I do like it. For the money it was a very good buy!
I would recommend this to a friend!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 21, 2016
Rvlover, I am glad that you are pleased with the new refrigerator and the way it fits in your life. Page 18 of your Owner’s Manual addresses the normal sights and sounds you may experience. If you have any questions, please reconnect with us directly at SOCIALCARE@FRIGIDAIRE.COM for assistance. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
good value
on September 15, 2016
Posted by: Steve J
from Aurora, CO
[This review was collected as part of a promotion.] so far, so good...saw a slight decrease in my utility bill.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great as planed.
on September 15, 2016
Posted by: Als2612
from Springfield, IL, United States
I purchased this refrigerator about a month ago to replace a aging refrigerator in my garage. We use it to store bottled and can drinks and any overflow from the kitchen frig. . It is doing a great job and actually is more attractive than the last one.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good but could be better.
on September 15, 2016
Posted by: Anonymous
from NY, United States
[This review was collected as part of a promotion.] I would like to have another shelf. I had to make one using a piece of
plexiglass I drilled lots of holes in for air circulation. Also there is no
drain hose to the motor pan below to evaporate the condensed water.
My old frig had that. This one produces puddles during humid summers.
plexiglass I drilled lots of holes in for air circulation. Also there is no
drain hose to the motor pan below to evaporate the condensed water.
My old frig had that. This one produces puddles during humid summers.
I would recommend this to a friend!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 24, 2016
DickieDooDoo, oh no! I understand your frustration with wanting another shelf, but you drilled holes into the liner of your refrigerator for more air flow? We do have another shelf for inside the refrigerator available for purchase. It is in stock and ready for shipment the part number is #240360908, and the price is $42.52 plus tax and shipping. Please refer to the last page of your Owner’s Manual for warranty guidelines. Please reconnect with us directly if you have any questions, or wish to purchase the shelf. Sincerely, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Magnificent Appliance
on September 15, 2016
Posted by: Tglawman
from Crescent City, FL, United States
[This review was collected as part of a promotion.] I bought this appliance about a month ago to replace an older model. I am very pleased. Thank you.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Just what we needed - Perfect Fit.
on September 15, 2016
Posted by: CHurt
from College Station, TX, United States
[This review was collected as part of a promotion.] We are a department at a college and host many events and guest speakers. We are continually purchase food and refreshments and needed a durable refrigerator without a lot of bells and whistles. This refrigerator is a good size, was purchased at a great deal and delivered. It has been a welcomed and perfect fit for your department.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com