Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
1
Terrible Refrigerator, bad from the start.
on April 29, 2018
Posted by: Billsrq
from Sarasota FL
We purchased this refrigerator about three years ago, and had problems from the beginning. The gasket for the main refrigerator door did not fit, so we had to have that fixed (under warranty). Then the fridge are kept getting wet from condensation coming down from the freezer gasket, which was also not very tight fitting. It the water fill on the ice maker died just outside the warranty period, and we had to pay to have it fixed, and now, the whole fridge just died completely. Very poor quality, DO NOT PURCHASE THIS REFRIGERATOR!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, April 30, 2018
Oh no, Billsrq! I hate to hear that you have had some issues with your refrigerator. Please make sure the air vents are not blocked and your temperature controls have not been turned off. Check for power at the breaker. If these tips do not resolve the issue, please contact us directly at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST for additional assistance. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Awful
on May 17, 2018
Posted by: DeNeeen
from Culpeper Va
This is the worse refrigerator I have ever owned!!!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, May 17, 2018
Oh no, DeNeeen! I hate to hear that you feel that way. I wasn't able to find any interactions between you and our Customer Service Department regarding your refrigerator. We would like to gather more details regarding your experience to see if we can turn things around for you. Please call us directly at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Nice Refrigerator if it would run.
on May 20, 2018
Posted by: Primed
from Louisville, Ky.
Compressor stopped running after less than four days. Lost about $100.00 worth of food that I just restocked after my 25 year old 'frige of another brand gave up. Can't contact Frigidaire 'till Mon. Did take out extended service policy who I called and they won't have anyone here 'till Tues. Not happy. May write a more favorable review if this works out to my satisfaction. Not looking good. No longer than I used it, I think it should be replaced.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 21, 2018
Primed, I apologize for any frustration and inconvenience this matter may have brought to you. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. While we expect that our products will meet and even exceed our consumer expectations, the experience that you encountered is not typical of the quality products that we produce day in and day out. Your refrigerator comes with a one year warranty for functional repair actions (your warranty is printed on the last page of your Owner’s Manual), not a replacement warranty. We do not have replacement warranties on any of our major appliances. Our team and authorized service providers will utilize all our resources to restore your refrigerator to optimal performance. Regretfully, my research using your email address failed to link to a consumer account so I could investigate your matter and suitably assist you. So that we are able to gain more insight into the matter, and help you properly, please reconnect with us directly (at your convenience) by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Noisy when Compressor kicks on
on June 8, 2018
Posted by: JOboon
[This review was collected as part of a promotion.] Everytime the compressor kicks on the Freezer makes a knocking noise for about 45 seconds, very annoying
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my fridge!
on June 19, 2018
Posted by: Tiesha
from Bayonne, NJ
[This review was collected as part of a promotion.] i brought my fridge about one konth ago and ai am so pleased with it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Runs & looks great.
on June 19, 2018
Posted by: Pat69
from Sneedville, Tn.
[This review was collected as part of a promotion.] Bought this only a few weeks ago, however, I am enjoying it very much. I am glad I chose the black finish it looks so elegant. Only thing I miss is the lunch meat drawer, but getting by fine without it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Rate my new refrigerator
on June 19, 2018
Posted by: Doe76
from Blackey, KY
[This review was collected as part of a promotion.] I am very happy with my new refrigerator, I love the space inside and the black color.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Noisy
on June 20, 2018
Posted by: Sar bwa
from Clearwater, fl
[This review was collected as part of a promotion.] The unites very loud as it runs through the cooling cycles. Good design
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , June 22, 2018
Hi Sar bwa!
Thank you for taking the time out to provide us with your feedback. We are happy to hear that you satisfied with the design.
We understand your concern with your refrigerator being loud when starting up. Variable-speed compressors operate at a higher speed and pressure when first starting. The noise should lessen as the refrigerator continues to run and balances pressures.
Should you ever have any questions or concerns, feel free to contact us at 1-888-203-1389 Monday- Friday 8am-5pm Est.
Kindly-CiCi
Thank you for taking the time out to provide us with your feedback. We are happy to hear that you satisfied with the design.
We understand your concern with your refrigerator being loud when starting up. Variable-speed compressors operate at a higher speed and pressure when first starting. The noise should lessen as the refrigerator continues to run and balances pressures.
Should you ever have any questions or concerns, feel free to contact us at 1-888-203-1389 Monday- Friday 8am-5pm Est.
Kindly-CiCi
Written by a customer while visiting frigidaire.com