Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
1
Very noisy I wouldn't recommend this refrigerator
on February 10, 2018
Posted by: Eddysu
from Michigan
[This review was collected as part of a promotion.] I bought this refrigerator 2 months ago had problems with the first one and the delivery ppl. The first one was very noisy and kept me up at night. 2 weeks later they brought me a replacement refrigerator same one but the same problem very noisy would not recommend this refrigerator
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 12, 2018
Hi Eddysu!
Thank you so much for taking the time to leave your valuable feedback. We know that some sounds coming form your refrigerator can be a little alarming. Your refrigerator may make sounds such as vibrating or humming, which is apart of the normal operations.
If you are experiencing any unusual sounds that may seem not normal, feel free to contact us directly via phone at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kndly-CiCi
Thank you so much for taking the time to leave your valuable feedback. We know that some sounds coming form your refrigerator can be a little alarming. Your refrigerator may make sounds such as vibrating or humming, which is apart of the normal operations.
If you are experiencing any unusual sounds that may seem not normal, feel free to contact us directly via phone at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kndly-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
3
Just average
on February 13, 2018
Posted by: 4dchmanti
from WI
[This review was collected as part of a promotion.] It seems to have a loud motor in the freezer and I will call for someone to look at it.
Not an overly impressive fridge. Cost was the reason I got it.
Not an overly impressive fridge. Cost was the reason I got it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 14, 2018
Hi 4dchmanti!
Thank you so much for taking the time to leave your valuable feedback. We know that some sounds coming from your refrigerator can be a little loud. Your refrigerator may make sounds such as vibrating or humming, which is apart of the normal operations.
If you are experiencing any unusual sounds that may seem not normal, feel free to contact us directly via phone at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Thank you so much for taking the time to leave your valuable feedback. We know that some sounds coming from your refrigerator can be a little loud. Your refrigerator may make sounds such as vibrating or humming, which is apart of the normal operations.
If you are experiencing any unusual sounds that may seem not normal, feel free to contact us directly via phone at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
2
Worked great for a couple of months
on February 13, 2018
Posted by: MrsRobbs333
from Idaho
[This review was collected as part of a promotion.] My garage fridge, it is nice and roomy. Unfortunately, it quit runner no within a few months. I called and a service company under warranty came out and installed a garage kit and said that the cold was why it wasn’t running. They said within 48 hours it would regulate its temp with the kit on. Lo and behold that was a Friday and it still wasn’t working Monday. I called again and they can’t come back out for another week. Hopefully they can fix it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 14, 2018
Hi MrsRobbs333!
Thank you for your feedback on your purchase. It is recommended to not install the refrigerator where the temperature will drop below 55 degrees Fahrenheit or rise above 110 degrees Fahrenheit. The compressor will not be able to maintain proper temperatures inside the refrigerator, which is why a garage heater kit was possibly recommended.
However, we are sure the technician will be able to successfully resolve your matter under your warranty coverage.
Should you need any additional assistance or have any concerns, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Thank you for your feedback on your purchase. It is recommended to not install the refrigerator where the temperature will drop below 55 degrees Fahrenheit or rise above 110 degrees Fahrenheit. The compressor will not be able to maintain proper temperatures inside the refrigerator, which is why a garage heater kit was possibly recommended.
However, we are sure the technician will be able to successfully resolve your matter under your warranty coverage.
Should you need any additional assistance or have any concerns, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Refrigerator
on April 9, 2018
Posted by: Viv420
from New Orleans
[This review was collected as part of a promotion.] After 2 months of use the refrigerator broke down. The compressor stoped working and there was no freon in the unit. Also the handle broke. I would not recommend this product. I think it is poorly made.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 10, 2018
Viv420, I am sad to hear your refrigerator needs service. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. My review of your consumer account shows you are scheduled for service with Solar Refrigeration Appliance (504-733-0026) on April 13th. Notes on your file indicate you have moved your refrigerator to the laundry room. Please make sure your refrigerator has been plugged in (on its own dedicated circuit) for at least 24 hours before they come for the appointment or they will have to reschedule the service for another time. Should you have any questions, please reconnect with us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not Happy
on April 9, 2018
Posted by: Mickey86
from Gary, In
[This review was collected as part of a promotion.] I bought this refrigerator at the end of February and it was delivered at the beginning of March. Towards the end of March the compressor went out and I loss $300.00 worth of food. It sucked because I was told my food couldn’t get replaced even though it wasn’t my fault that the compressor went out.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 10, 2018
Mickey86, I apologize for any frustration and inconvenience this matter may have brought to you and your family. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. My review of your consumer account indicates Action Appliance (219-980-4047) worked diligently to resolve the compressor troubles under your warranty coverage. On the last page of your Owner’s Manual, number 5 discloses that food loss is not covered under the warranty at this time. If there is ever anything we can assist you with, please don’t hesitate to reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
Is not cooling/freezing nearly strong enough
on April 18, 2018
Posted by: raeII90
from california
[This review was collected as part of a promotion.] Delivery was fine, fridge was clean and free of dents/marks/etc. A few weeks into using it now, we've realized it's not cooling things in the bottom part very well, as well as in the freezer, even on their max coolness levels.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 19, 2018
I am dismayed that your refrigerator is not cooling to your expectations, raeII90. Unless clearly marked for garage use, most of our refrigerators are intended for indoor use. If you install your refrigerator in a garage or other unheated area, you may experience freezer temperature problems during the winter months when temperatures dip below 55° F (page 15 in your Owner’s Manual). Upgrading your refrigerator with a Garage Kit will lower the minimum operating temperature of your unit to 34° F. For information on how this kit can be obtained, of if this doesn’t apply, please reconnect with us directly for further assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Nothing but trouble
on April 19, 2018
Posted by: Unhappy with purchase 1
from Ham lake mn
[This review was collected as part of a promotion.] Nothing but trouble. Doesn't hold temperature, spoiled food with in first 2 weeks. Piece of junk. Very disappointed in this purchase. Had repair man here and replaced temperature controller, kinda works now. But temperature selector almost to max to barely keep at correct temperature.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, April 20, 2018
Hey Unhappy with purchase 1, I am terribly sorry to hear that you are unhappy with your refrigerator. However, I am glad service was able to resolve this hiccup for you. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Always running too loud
on April 19, 2018
Posted by: 89156
from Las Vegas
I thought that the high efficiency fridge would be a good buy. I was wrong, this thing constantly runs and makes all sorts of odd sounds. Not what I expected and quite disappointed. Will never buy another Frigidaire product.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, April 20, 2018
Hi there. We appreciate you taking the time to leave feedback on your refrigerator. I understand you have concerns with the noise level of your new Frigidaire refrigerator. With the newer high-efficiency design you will experience sounds you were not previously familiar with, with a refrigerator purchased years ago. Please review the Normal Operating Sounds and Sights in your owner’s manual. Your variable speed compressor is designed to run 100% of the time except during the defrost cycle. At times it will run faster, such as after a defrost cycle. If needed, please reach out to our team by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Sat, 9am - 6pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com