Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
5
Great appliances
on October 23, 2017
Posted by: Terry L 1062
from Indiana, United States
I’m very happy with all my new appliances. The look is fantastic
Written by a customer while visiting frigidaire.com
Customer Rating
3
Interesting noise
on October 24, 2017
Posted by: whydoI
Have had this refrigerator for about three months and I like it but......we bought an ice maker for it and either the ice maker or the refrig makes this real high pitched sound.....sometimes. I am hyper sensitive to sounds....my husband does not notice it but I do. Other than that, I like it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, October 26, 2017
Thanks for sharing your feedback, whydol. It sounds like your high-efficiency refrigerator is operating as designed. Models like yours may make unfamiliar sounds like a high-pitched hum or pulsating sound, which comes from your refrigerator's compressor. Hard surfaces, such as vinyl or wood floors, walls or kitchen cabinets may amplify sounds. I hope this information is helpful. Please feel free to reconnect with us directly should you have any other inquiries. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not sure what’s wrong
on November 21, 2017
Posted by: Mikel43
from Canonsburg, PA, United States
[This review was collected as part of a promotion.] Purchased this refrigerator a few weeks ago as a second refrigerator. This past week the freezer compartment is not holding temperature. I put a thermometer in it to monitor and the temp ranged from 10 degrees to 28 degrees over night. 28 degrees is not cold enough to keep ice cream and frozen treats solid. I will be calling the appliance store to return it for another model.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 24, 2017
Goodness! Mikel43, I am sorry to hear of your displeasure in your new refrigerator. Do not install your refrigerator where the temperature will drop below 55°F or rise above 110°F. The compressor will not be able to maintain proper temperatures inside the refrigerator (page five in your Owner’s Manual). If you install your refrigerator in a garage or other unheated area, you may experience freezer temperature problems during the winter months when temperatures dip below 55° F. Upgrading your refrigerator with a Garage Kit will lower the minimum operating temperature of your unit to 34° F (page 15 in your Owner’s Manual). This kit can be ordered by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST@ 800-724-7519. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
18cu.ft. top freezer
on November 24, 2017
Posted by: Allmine43
from Princeton, IN, United States
[This review was collected as part of a promotion.] I bought this 4 months ago and I haven't had a single problem and I love that it runs silent. My old refrigerator made noise every time it kicked on this doesnt. I would recommend this 100 percent.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Makes a lot of noise
on December 2, 2017
Posted by: Terry9
from Kalamazoo, Michigan, United States
[This review was collected as part of a promotion.] When it starts up it makes a clicking or popping noise for about 20 to 30 seconds. After that the motor noise is a little loud.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, December 4, 2017
Thank you for sharing your feedback, Terry9. It sounds like your high efficiency refrigerator is operating as designed. Models like yours may make unfamiliar sounds like a clicking or popping sound, which is caused by the defrost timer turning the refrigerator on/off. You can locate other normal operating sounds in your Owner's Manual (page 18) online at ftp://ftp.electrolux-na.com/ProdInfo_PDF/Anderson/A04555602en.pdf. I hope this information is helpful. Please feel free to contact us should you need additional assistance. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working 3 years after purchase
on January 17, 2018
Posted by: DefrostedDreams
[This review was collected as part of a promotion.] Sounds fine but stopped working. Now we are using the freezer as a fridge. Idk what we're going to do. I didn't buy a warranty or whatever because I didn't think it would die so quick. The fridge is warm at best. I like that the back is sealed and doesn't have those coils touching the wall, but maybe therein lies the problem. Should've known it was cheap for a reason.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, January 18, 2018
Good morning, DefrostedDreams. Is your refrigerator located in a garage or basement? If the temperature is 55 degrees or below, the fridge will not need to cycle as much causing the freezer to act as a refrigerator. If you feel that the refrigerator is still not cooling properly, please contact us directly.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working in 35 days!
on January 18, 2018
Posted by: minddoc
from Portland, OR, United States
I bought this 11/17/17 and it was delivered 11/27/17. It worked ok for 34 days and stopped working on day 35.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 22, 2018
Hi Minddoc!
I really apologize for your experience with your refrigerator. In researching, I was able to see that you have a technician, TNR Appliance scheduled to come out today, to repair your matter under your warranty coverage.
Should you need any assistance before your appointment, do not hesitate to contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Respectfully -CiCi
I really apologize for your experience with your refrigerator. In researching, I was able to see that you have a technician, TNR Appliance scheduled to come out today, to repair your matter under your warranty coverage.
Should you need any assistance before your appointment, do not hesitate to contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Respectfully -CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
In response to customer service
on January 23, 2018
Posted by: DefrostedDreams2
from Newburgh, NY, United States
I bought this 3 years ago, will not reach ideal temps. For the past week I have been using thermometers to see the temps. It is struggling to stay at 45. Yes I wrote a review several days ago. To Frigidaire customer service: Why do you assume that everyone keeps their lemon of a fridge in the garage? NO, I don't have a garage, nor do I have a basement. I have been keeping the fridge in my apartment-- a cozy, warm, 75 degree apartment.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist, January 24, 2018
Hi DefrostedDreams2!
I apologize for your experience with your refrigerator temperature. So that we are able to fully investigate your matter, we would like you to reach out to us directly at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
I apologize for your experience with your refrigerator temperature. So that we are able to fully investigate your matter, we would like you to reach out to us directly at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Written by a customer while visiting frigidaire.com