Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
5
Perfect for new home!
on July 14, 2017
Posted by: CunthiaD
from Minneapolis, MN, United States
[This review was collected as part of a promotion.] I bought this refrigerator for my daughter's first home. It looks great and is so quiet! Very happy to have another Frigidaire in the family!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great for a Garage Unit.
on August 20, 2018
Posted by: Jimmy John 13
from Albany, OR
[This review was collected as part of a promotion.] This is a great refrigerator for use in our garage. Provides the room for excess soda and other bulk purchases. Runs quiet.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not happy
on June 17, 2019
Posted by: Marilyn2019
from Huntingdon, PA
I would never recommend this product.. Brand new 4 years ago.. Now won't get cold. Have to replace it already. Too expensive to fix. Piece of junk.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, June 24, 2019
Hey, Marilyn2019! Thank you for taking the time to write to us. We're sorry to hear that your experience has not been positive.
While we expect that our products will meet and even exceed our consumer expectations, the events that you encountered is not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products, and your concerns have not gone unnoticed.
We understand that your refrigerator is not cooling properly. We recommend adjusting the temperature to a colder setting, make sure that no obstructions is blocking the vents or door, and make sure that the gasket is sealing properly. You can check the gasket by placing a dollar bill between the door and try to pull out. If you feel any resistance, that means that the gasket is bad and need to be replaced. We hope this helps! Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST to schedule a service appointment should the steps provided prove to be unsuccessful. Have a great day! – Courtney
While we expect that our products will meet and even exceed our consumer expectations, the events that you encountered is not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products, and your concerns have not gone unnoticed.
We understand that your refrigerator is not cooling properly. We recommend adjusting the temperature to a colder setting, make sure that no obstructions is blocking the vents or door, and make sure that the gasket is sealing properly. You can check the gasket by placing a dollar bill between the door and try to pull out. If you feel any resistance, that means that the gasket is bad and need to be replaced. We hope this helps! Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST to schedule a service appointment should the steps provided prove to be unsuccessful. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bottom Portion Not Working
on October 11, 2019
Posted by: Ryano03
[This review was collected as part of a promotion.] I bought this refrigerator a couple of months ago and it has never worked properly. The bottom portion is not cooling at all.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 14, 2019
Hello Ryano03. While we expect that our products will meet and even exceed our consumer expectations, the events that you have encountered are not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products. Reviewing your account I can see that you have been in contact with our customer service team and an appointment has been scheduled to resolve this matter for you. We do apologize for the great inconvenience this has created for you. If we can be of assistance at this time, please contact us by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Problem
on December 19, 2014
Posted by: Bob
Freezer not at freezing temp unless turned to max
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
very noisy
on May 15, 2015
Posted by: dmalone
from Tarpon Springs, FL, United States
Extremely noisy (even when perfectly level). I would never buy it again.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
not happy
on May 16, 2015
Posted by: Declyn
from New York
I am not happy with this Frigidaire. Ever since we bought this we had to keep it on the coldest setting to keep it within the correct temperature range. I had the repair people out three times to work on it. First time they said it was the temperature control so they brought the part only to find out Frigidaire sent the wrong part. Came out the second time and put in the right part. They left and after 24 hours the same thing was going on. Had to set it on the coldest setting to get with in correct temperature range. They came back a third time and they used their testers to find out what the readings were. Yes they were in range again at the coldest setting.
When I called Frigidaire directly they set from the factory the setting should be around 37 degrees at the normal setting . So why do I have to put it up to the coldest setting to get that reading. So if it gets warmer I can go any further with the settings.
When I called Frigidaire directly they set from the factory the setting should be around 37 degrees at the normal setting . So why do I have to put it up to the coldest setting to get that reading. So if it gets warmer I can go any further with the settings.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Online Outreach Specialist, June 26, 2015
Hello Declyn! We are so pleased that you decided to become part of our Frigidaire family by purchasing our appliances! We certainly appreciate your sharing your important quality and design concerns regarding your refrigerator’s cooling concerns. We ask that if you have any current questions or concerns, please contact us directly. Kindest regards –
Written by a customer while visiting frigidaire.com
Customer Rating
1
Too loud
on May 18, 2015
Posted by: nofigidaire
from Cookeville, TN, United States
This frig is so loud when the compressor turns on that I can hear it upstairs. Repairman wrapped some things on the inside but said the compressors are cheap and small. I really hope it breaks while it's under warranty just so I can get it out of the house.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com