Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
1
Will not cool down, fridge is 45 degrees
on November 13, 2015
Posted by: Sherm
from Holmen wi
First one quit freezing after 60 days. Replacement will not cool enough fridge is 45 freezer is 15 above. Repair man due next week.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, December 8, 2015
Hi, Sherm! Thank you for your comments and sharing your experience about your Frigidaire Top Freezer Refrigerator. We appreciate your feedback and your business with us. I am optimistic our authorized service providers will be able to pinpoint your no cooling issue. Please contact us directly for any further assistance. Thanks again, for choosing the Frigidaire Brand family. –Best Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer does not freeze ice cream
on November 13, 2015
Posted by: Pam4
from Burlington, KY, United States
This is the 3rd refrigerator, same model. First 2, the fridge did not keep cool, as well as freezer. This one the freezer is not consistently cold.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not pleased
on November 14, 2015
Posted by: jawbreaker
from Lumberton, TX, United States
Poor design...temp control (which doesn't seem to work) is in the top middle of refrigerator section and I'm constantly hitting it because it can't be seen as you are standing in front of the unit. Ice forms inside the freezer door, the unit makes all kinds of weird noises. Not what I was looking for in a new refrigerator.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, December 15, 2015
Hello there, jawbreaker! We are so pleased that you decided to become part of our Frigidaire family by purchasing our appliances! We certainly appreciate you sharing your important quality and design concerns. Because we strive to be the best home appliance company in North America, we hear your voice and value your opinion. We would like to connect with you personally to review your concerns and answer any questions you might have. Please look for our email to you. We look forward to your response. Best, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Save your money
on November 24, 2015
Posted by: fred 386
from deland,fl
This is the worst refrigerator I have ever owned. It is extremely noisy. The door handle broke off already after only 4 months. It does however keep the food cold in the refer, and frozen in the freezer. I will never buy another frigidaire appliance.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very noisy when is running.
on December 10, 2015
Posted by: SherylTibb
from Pharr, TX, United States
When the refrigerator is running it is very noisy and clicks. It also runs every time you open the door.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Online Outreach Specialist, January 6, 2016
Hey SherylTibb! Our refrigerators are designed to allow the fan components inside to run after the compressor turns on. This allows the internal components to cool and the machine to rest even though you may still hear something running. If you still have a concern of sorts, please contact us directly. -Kind Regards, Theresa
Written by a customer while visiting frigidaire.com
Customer Rating
1
on December 13, 2015
Posted by: Leeb
The produce drawers are way too small. A bag of celery will not even fit. The ice maker takes forever to make ice, then doesn't make much. The door handle broke off within a few weeks. This refrigerator may be cheap, but it is NOT worth the price.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, January 9, 2016
Hiya, Leeb! I want to personally thank you for reviewing and rating our Frigidaire Top Freezer Refrigerator. Also, thank you for your time and comments. I do recommend contacting your installers concerning your ice maker, in reviewing model FFTR1814QW, an ice maker is an added feature to your refrigerator. Please contact us directly and one of our Frigidaire Parts Specialists will be happy to assist you with your broken handle issue. Thanks again, for being part of the Frigidaire Brand family! –Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
on December 14, 2015
Posted by: Betty R
from Baker FL
The refrigerator is nice looking, convenient to use, and keeps the food at the right temps BUT there is a leak from the freezer into the fresh food section A repair person has already been here twice. Fingers crossed that this second repair holds out. He did tell us that this model has this problem consistently. Until Frigidaire reconfigures the design to eliminate the leak, I cannot recommend this model.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, December 30, 2015
Hi Betty R. We appreciate you taking the time to provide feedback on your Frigidaire refrigerator, model FFTR1814QW. While we regret to hear you did have some initial trouble with your appliance we are happy to hear it has since been resolved. Our team will evaluate your review to help in implementing future design improvements to our product lines. Should you need assistance, please call us directly. Best Regards, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not cooling properly.
on December 14, 2015
Posted by: Little Skeet
from Leander, TX, United States
Having to run at almost maximum cooling to maintain a safe temp in the refrigerator.
Will need to call for a check to see what the problem might be.
Will need to call for a check to see what the problem might be.
I would recommend this to a friend!
Response from frigidaire.comBy Anna, Online Outreach Specialist, January 8, 2016
Hi Little Skeet. We would like to recommend that you confirm that your refrigerator doors are sealing tightly, as warm air entering the cabinet can greatly affect the temperature within the refrigerator and cause ice or frost to appear. If you have not already, please refer to the Installation pages (5) of your owner’s manual. When installed, your refrigerator should have all four corners of the cabinet firmly on the floor, the cabinet should be level at the front and rear, the sides should tilt ¼ inch (6 mm) from front to back (to ensure that doors close and seal properly), and the doors should align with each other and be level. If you find that these conditions are not present please see the instructions for raising or lowering the adjustable front rollers to ensure a tight seal at the doors which can greatly affect the temperature maintained inside the refrigerator. We ask that if you have any remaining questions or concerns, please contact us directly. Kindest regards, Anna
Written by a customer while visiting frigidaire.com