Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
3
Loud, freezes things in fridge
on October 15, 2015
Posted by: Beth4567
from Phoenix, AZ, United States
I bought this as a second fridge, to put in the mudroom. Use it mainly for beverages. It serves my purpose well. However, it is very loud. Luckily I can close the door and it's not too bad. When I have a bunch of water bottles on the top shelf in the refrigerator, the ones closest to the cooling device become frozen. Is not a big deal for me, but if it were the main refrigerator in my kitchen, tthingse things would bother me more.
I would recommend this to a friend!
Response from frigidaire.comBy Online Outreach Representative, October 28, 2015
Hi there, Beth4567! We want to first welcome you to our Frigidaire family and express our appreciation for purchasing our appliances. I want to personally thank you for sharing your important quality and design concerns. Your voice matters to us as we constantly strive to be the best home appliance company in North America. We have reached out to you personally to review your concerns and answer any questions you might have. We look forward to your response. Thank you again, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very poor.
on October 16, 2015
Posted by: twin
from Hutchinson, KS, United States
I am very UNHAPPY with my purchase. I have had the repair man out twice in two months to service and lost alot of food.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, October 17, 2015
Hi, twin! Thank you for your time and recent business with us. I'm confident our Authorized Service Providers will get your refrigerator back to optimal performance. If you have any additional issues please give us a call directly. I appreciate your feedback and comments. –Kindly
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good refrigerator
on November 12, 2015
Posted by: Chris a
from Chicago, IL, United Statesc
This is a basic appliance. Very nice does the job it is suppose. A great value for your money.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not satisfied with your product.
on November 12, 2015
Posted by: Lucy50
from San Antonio, TX, United States
To have to have the refrigerator
Repaired five months after purchase is not exceptable.
Repaired five months after purchase is not exceptable.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, December 7, 2015
Hiya, Lucy50! Thank you for your time and purchasing our Frigidaire Top Freezer Refrigerator. I want to personally thank you for sharing your important quality and design concerns. I regret to hear the trouble you have experienced, but I am happy to hear our authorized service provider was able to get your refrigerator back to optimal performance. . Thanks again for being a part of the Frigidaire family! -Kind Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cheap
on November 12, 2015
Posted by: Studebaker56
from Akron, OH, United States
The wire shelve are useless I have to put things into storage containers so they will not fall over. It also maker a lot of noise and strange humming sounds. The doors will not stay shut. Had better used ones than this.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, December 7, 2015
Hello, Studebaker56! Please allow me to thank you for purchasing our top freezer refrigerator and choosing the Frigidaire Brand for your family. We hear your voice and appreciate that you've taken your time to share your important quality and design concerns. Striving to be the best home appliance company in North America, we do value your opinion. In reviewing your model, I recommend checking the level of the refrigerator, in some cases, an uneven floor or doors can affect the opening or closing of a refrigerator. Please contact us directly if any of these suggestions proves ineffective. –Best Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke in Box
on November 12, 2015
Posted by: Erad
from Spokane, WA, United States
This fridge was broken right out of the box. They fixed yesterday but it still not working. So would have to say Nay Nay on this one.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, December 7, 2015
Greetings, Erad! Thank you for your time and feedback. I am confident our authorized service providers will resolve your refrigerator issues in a timely manner. Please call us directly, if we can be of any assistance. Thanks again for choosing Frigidaire. –Best Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
temp is not constant freeze/thaw....
on November 13, 2015
Posted by: marcusk
from Wichita, KS, United States
This is an update to my last review
No way to keep temp constant. Must turn up all the way it you want items in freezer to stay frozen all the time but then things like ice cream will be very hard and items on top shelf of drive will freeze. If turned down even a little freezer will freeze and thaw throughout the day. Bought this after buying a similar model for several hundred less from other company that did the same thing.
No way to keep temp constant. Must turn up all the way it you want items in freezer to stay frozen all the time but then things like ice cream will be very hard and items on top shelf of drive will freeze. If turned down even a little freezer will freeze and thaw throughout the day. Bought this after buying a similar model for several hundred less from other company that did the same thing.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, December 11, 2015
Hi Marcusk. We appreciate you taking the time to follow up on your last review. We regret to hear you continue to experience concerns with the temperature within your refrigerator. We would like to ask that you contact directly regarding these concerns so we may assist you further. Kindest Regards, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
on November 13, 2015
Posted by: jimson
from antlers,ok
very noisy when running-can hear throughout the house
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, December 9, 2015
Hello, jimson! Thank you for your time and recent business with us. We want to personally thank you for sharing your important quality and design concerns. Your comments are greatly appreciated and fundamental in improving our quality and design. Your new high-efficiency refrigerator it may make unfamiliar sounds. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. Modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. If the noise becomes louder, please contact us directly. Again, we appreciate your feedback and comments. –Kindly, Derrick
Written by a customer while visiting frigidaire.com