Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
5
I love it. Just the right size size!
on April 9, 2021
Posted by: Dennie 48
[This review was collected as part of a promotion.] Bought this 3 weeks ago. It's working great so far.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Doors pop open
on April 10, 2021
Posted by: greenbrae77
[This review was collected as part of a promotion.] Sometimes (on many occasions) when the fridge door is closed, it pops open the freezer door. Because this isn’t our primary fridge, it goes undetected for hours and we have had to throw a lot of food away. I always check it when I close the fridge now but that’s not something easily taught to teenage kids to do. The seal doesn’t seem strong enough on the doors. It’s frustrating.
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , April 21, 2021
Hello, Greenbrae77! Thank you for your review. We are sorry to hear that this has happened. We would be more than happy to see how we can improve your experience with your appliance. Connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Compressor issues
on April 13, 2021
Posted by: dajx
[This review was collected as part of a promotion.] Compressor acting up less than two years old. Had serviced twice. Have this fridge in a rental unit. My tenant just got back from a short vacation everything was spoiled.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, April 20, 2021
Hi, dajx. We appreciate hearing from you. We feel bad to learn your tenant had this experience. We’re not sure what the exact issue is, but we’d love the chance to try and resolve it. We’ve reached out via email to gather some additional details. We look forward to working with you! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
Cheap Product
on April 16, 2021
Posted by: KLM878
The seal on the door would not close from the day they delivered. The light stays on. Attempting to contact for warranty service.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 26, 2021
Hi, KLM878!
Sorry to hear there's an issue with the door seal! We will be happy to help with a resolution if you're still waiting for assistance. Please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience!
Best,
Ashton
Sorry to hear there's an issue with the door seal! We will be happy to help with a resolution if you're still waiting for assistance. Please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
4
My New Frigidaire
on April 17, 2021
Posted by: TJohansen
[This review was collected as part of a promotion.] I'm happy so far. Great for the space in my kitchen and plenty of space in the refrigerator.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Replacing our 35/40 year old Frigidaire
on May 11, 2021
Posted by: Jimer
[This review was collected as part of a promotion.] Found just what we were looking for at a great price with the features we need
Written by a customer while visiting frigidaire.com
Customer Rating
3
Average score of the two I received
on May 17, 2021
Posted by: IOPLLC
[This review was collected as part of a promotion.] The first one was DOA (one star), the second one worked great (five stars). Perfect for no frills garage unit.
Written by a customer while visiting frigidaire.com
Customer Rating
1
It doesn't work properly
on May 19, 2021
Posted by: Chris57
hasn't worked properly since I bought it. Makes ice and snow around freezer door
need to clean every day. Freezer drops to 10 below but can't get fridge lower than 48
need to clean every day. Freezer drops to 10 below but can't get fridge lower than 48
Response from frigidaire.comBy Corletta , Outreach Social Specialist, May 21, 2021
Thank you for making us aware of your recent experience, Chris57. We are not happy to hear that your refrigerator is not performing as expected. Check out this link to view tips on what to do if the refrigerator is too warm: https://www.frigidaire.com/Owner-Center/FAQs/Refrigerators/What-should-i-do-if-my-top-freezer-refrigerator-is-too-cold-or-too-warm-in-the-refrigerator-or-freezer/. Additionally, please confirm that the gasket is properly seated in its channel and sealing properly. If this is not helpful, please feel free to chat with us online here or via phone at 800-374-4432 M-F 8:30am – 8:00pm EST. – Corletta
Written by a customer while visiting frigidaire.com