Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
5
Frigidaire
on March 19, 2015
Posted by: Kay
Our Frigidaire was affordable! Being on a tight budget, this worked well for us. It keeps the food nice and cold, the freezer is great also. Clean up and spills are easier to wipe also. Just right for my mother and I. Good quality! Thanks
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
won't cool below 40 degrees
on March 23, 2015
Posted by: worried
at the coldest setting will not cool below 40 degrees
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Frigidaire Specialist, April 16, 2015
Hello Frigidaire Friend! I hate to hear your refrigerator is not cooling below 40 degrees Fahrenheit. Your doors may have been left slightly open by a product. This could be from your refrigerator not being leveled back. Make sure refrigerator is level side to side and tilted about ¼ inches back allowing your doors to close. Keep food and containers from blocking the door closing.
You can also double check your door seals. To do this place a dollar bill between the body of your refrigerator and close the door. The dollar bill should stay in place and pull out with a small amount of resistance. If the dollar bill falls out when placed between the gasket and cabinet double check to see if the door is being blocked by anything stopping it from closing it. If nothing is stopping the door from closing then your door gasket may need to be replaced.
Another suggestion would be to check and see it the condenser is dirty. A dirty condenser blocks air that dissipates the heat that the condenser removes from the unit. Clean the condenser every 6 months and more if you have animals in the house. Make sure debris is not in the condenser fan stopping it from turning.
If you still have a concern of sorts, please feel free to send us an email message to SocialCare@Frigidaire.com with the following in the subject line: “Consumer Review (Consumer Name)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your appliance's model, serial number and date of purchase. Our team is eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, have a great day!
Sincerely,
Theresa
Frigidaire Specialist
You can also double check your door seals. To do this place a dollar bill between the body of your refrigerator and close the door. The dollar bill should stay in place and pull out with a small amount of resistance. If the dollar bill falls out when placed between the gasket and cabinet double check to see if the door is being blocked by anything stopping it from closing it. If nothing is stopping the door from closing then your door gasket may need to be replaced.
Another suggestion would be to check and see it the condenser is dirty. A dirty condenser blocks air that dissipates the heat that the condenser removes from the unit. Clean the condenser every 6 months and more if you have animals in the house. Make sure debris is not in the condenser fan stopping it from turning.
If you still have a concern of sorts, please feel free to send us an email message to SocialCare@Frigidaire.com with the following in the subject line: “Consumer Review (Consumer Name)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your appliance's model, serial number and date of purchase. Our team is eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, have a great day!
Sincerely,
Theresa
Frigidaire Specialist
Written by a customer while visiting frigidaire.com
Customer Rating
1
on May 15, 2015
Posted by: Randy
Freezer does not get cold enough to freeze food. Product is only 2 months old.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Online Outreach Specialist, June 15, 2015
Hi there Frigidaire Friend! We want to first welcome you to our Frigidaire family and express our appreciation for purchasing our appliances. I want to personally thank you for sharing your important quality and design concerns. Your voice matters to us as we constantly strive to be the best home appliance company in North America. We have reached out to your personally to review your concerns and answer any questions you might have regarding your freezer’s cooling concerns. We look forward to your response. Thank you again, Theresa Online Outreach Specialist
Written by a customer while visiting frigidaire.com
Customer Rating
2
noise
on May 16, 2015
Posted by: Tom B
from KY, United States
refrigerator compressor is very loud. They is no way to level the refrigerator.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Online Outreach Specialist , June 18, 2015
Hello Tom B! We want to personally thank you for sharing your important quality and design feedback. Your voice and suggestions matter to us as we constantly strive to be the best home appliance company in North America. Looking beneath your toe grille, there should be a leveling screw or leg to adjust your refrigerator. Raise the front of your refrigerator enough so the doors close freely when opened halfway. Your refrigerator should slope ¼ inch to ½ inch from front-to-back. Then level your refrigerator from side-to-side. We ask that if you have any remaining questions or concerns, please contact your local retailer or us directly. Kindest regards –
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor cooling in refrigerator section
on May 16, 2015
Posted by: Joec
from Fairfield, CT, United States
Refrigerator will not cool below 42 degrees on its coldest setting. Have had thermostat replaced but no better. I need a solution or replacement. The unit is only 4 months old.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, June 23, 2015
Good Afternoon, Joec. First, allow me to thank you for purchasing our appliances and becoming part of our extended Frigidaire family. We hear your voice and appreciate that you have taken your time to share your important quality and design experiences. Striving to be the best home appliance company in North America, we do value your opinion. We regret to hear that you are having concerns with the temperature maintained in your refrigerator. We would like to recommend that you confirm that your refrigerator doors are sealing tightly. If you have not already, please refer to the Installation pages (5 & 6) of your owner’s manual. When installed your refrigerator should have all four corners of the cabinet firmly on the floor, the cabinet should be level at the front and rear, the sides should tilt ¼ inch (6 mm) from front to back (to ensure that doors close and seal properly), and the doors should align with each other and be level. If you find that these conditions are not present please see the instructions for raising or lowering the adjustable front rollers to ensure a tight seal at the doors which can greatly affect the temperature maintained inside the refrigerator. We ask that if you have any remaining questions or concerns, please contact us directly. Kindest regards – Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Noisy
on May 18, 2015
Posted by: Milly t
from Southern Ia
This refrigerator makes the strangest squeaking and squelching sounds when the compressor is running.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
2
on May 22, 2015
Posted by: James123
from Massachusetts, United States
I bought it two months ago, it worked well for a month or so, then the temperature in the refrigerator was not getting down, it kept on around 50 even turn up to coldest setting. The cold air came down from freezer was weak, could not cool down the refrigerator, so far the freezer is fine for now, I need get a service person come to check it soon.
Response from frigidaire.comBy Theresa, Online Outreach Specialist , June 22, 2015
Hey James123! We want to personally thank you for sharing your important quality and design feedback. Your voice and suggestions matter to us as we constantly strive to be the best home appliance company in North America. We ask that if you have any current questions or concerns, please contact your local retailer or us directly. Kindest regards –
Written by a customer while visiting frigidaire.com
Customer Rating
2
Fridge
on May 23, 2015
Posted by: JKW1
from Illinois
Bought this fridge and it never froze are bread, freezer never got cold enough and fridge never got cold enough. Returned it.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com