Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
3
Defective and being replaced
on August 26, 2020
Posted by: Patmh
[This review was collected as part of a promotion.] I bought this refrigerator a couple of weeks ago as a scratch and dent. It is the only one of its capacity that I have found that fits the opening in my kitchen. The inside of freezer compartment ices up around the opening. It will be returned and replaced with another of the same model. Hope the new one works out better.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 6, 2020
Hello, Patmh!
Thank you for reaching out to us. We are sorry to hear of the ice build in the freezer and happy that the refrigerator will be replaced with the same model. We appreciate the opportunity to make this right and that you have a great experience with our product. We're here should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for reaching out to us. We are sorry to hear of the ice build in the freezer and happy that the refrigerator will be replaced with the same model. We appreciate the opportunity to make this right and that you have a great experience with our product. We're here should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
Price was right for us
on August 26, 2020
Posted by: LLraye
[This review was collected as part of a promotion.] The temperature is below the suggested temperature because at suggested it freezes the food. Now at below suggested it's still freezing the food.
Response from frigidaire.comBy Corletta , Outreach Social Specialist , September 30, 2020
Hi LLraye,
Thank you for your review. We are not happy to learn of your experience with the refrigerator freezing food in the fresh food section. This is definitely not the norm, and we would like to assist. Once you are ready to move forward with service, we're here to help. Feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. ~Corletta
Thank you for your review. We are not happy to learn of your experience with the refrigerator freezing food in the fresh food section. This is definitely not the norm, and we would like to assist. Once you are ready to move forward with service, we're here to help. Feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the size & features
on August 27, 2020
Posted by: aaabob65
[This review was collected as part of a promotion.] I bought my new Frigidaire 8/5/20. I had an apartment size refrig for 10 years got use to it, but now I have so much room. I love it.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Elegant, Efficient, without the high end price tag.
on August 27, 2020
Posted by: Gigs
[This review was collected as part of a promotion.] Looks great, adjustable shelves, very spacious and easy to clean.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Good basic functionality, but parts/materials defective.
on August 27, 2020
Posted by: mmill20
[This review was collected as part of a promotion.] The cooling units seem to work well, but it was delivered with a broken shelf, and the toe grille will not stay in place when the door is shut. Have to duct tape the piece in place on a brand-new refrigerator.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 2, 2020
Hello, mmill20!
It's great to hear that the refrigerator is working well! We are sorry to hear of the shelf and toe grille being delivery damaged, and see that you have been in touch with us, and the parts have been replaced. If this doesn't resolve your concerns, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
It's great to hear that the refrigerator is working well! We are sorry to hear of the shelf and toe grille being delivery damaged, and see that you have been in touch with us, and the parts have been replaced. If this doesn't resolve your concerns, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good Basic Unit
on August 27, 2020
Posted by: PNW Homesteader
[This review was collected as part of a promotion.] This fridge is for our second one. Great no frills unit so far. It is a small house unit. We have owned for a couple months
Written by a customer while visiting frigidaire.com
Customer Rating
5
Looks good and a good size
on August 27, 2020
Posted by: carpets
[This review was collected as part of a promotion.] Bought this for our rental unit and our tenants our very happi with it
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great entry fridge
on August 27, 2020
Posted by: mikem7
[This review was collected as part of a promotion.] I've been very pleased with my purchase. It fits my needs as a secondary fridge for the garage. Keeps all food in the fridge evenly cooled. Freezer works great. The unit is a little louder than I would expect from a modern fridge, but it's in the garage so it's not too noticeable. Durable, stands up to 2 teenage boys! Would have liked one more shelf for the fridge, otherwise, great purchase!
Written by a customer while visiting frigidaire.com