Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
3
It's ok
on August 12, 2020
Posted by: Billie B
[This review was collected as part of a promotion.] The freezer is way too small, I'd rather have a little less refrigerator to have more freezer. But it's ok. It works so far and I'm thankful.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 31, 2020
Hello, Billie B!
Thanks for sharing your feedback. We are happy to know the refrigerator is working well for you!
Bianca
Thanks for sharing your feedback. We are happy to know the refrigerator is working well for you!
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
Solid performance
on August 12, 2020
Posted by: a pleased customer
[This review was collected as part of a promotion.] Needed a small, good performing refrigerator and this filled the bill.
Replacement for a defective gasket was sent immediately from very accommodating service department and, as promised, it was very simple to install.
Replacement for a defective gasket was sent immediately from very accommodating service department and, as promised, it was very simple to install.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Just the right size
on August 12, 2020
Posted by: gordonoh
[This review was collected as part of a promotion.] I bought this Top Freezer Refrigerator for my Pool House and it is perfect for the space.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Frozen Items
on August 12, 2020
Posted by: Picker
[This review was collected as part of a promotion.] Two weeks after purchase, items on the top shelf froze. The refrigerator is in our garage and it was during a heatwave causing the garage to became extremely hot that might have contributed to the problem
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 31, 2020
Hello, Valued Consumer!
Thank you for reaching out to us. We are glad to know that the refrigerator is working well, except for your concerns with the food freezing. The compressor will work properly within temperatures of 55 degrees - 110 degrees Fahrenheit. If outside the temperature range, the compress will not be able to maintain the temp inside of the refrigerator. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for reaching out to us. We are glad to know that the refrigerator is working well, except for your concerns with the food freezing. The compressor will work properly within temperatures of 55 degrees - 110 degrees Fahrenheit. If outside the temperature range, the compress will not be able to maintain the temp inside of the refrigerator. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Simple though sufficient.
on August 13, 2020
Posted by: katiey
[This review was collected as part of a promotion.] Looks very nice appearance and keeps everything chilled nicely and frozen sufficiently in the freezer. Meets our needs.
Written by a customer while visiting frigidaire.com
Customer Rating
1
18 cu ft refrigerator
on August 13, 2020
Posted by: Canaan
[This review was collected as part of a promotion.] Came without freon coming to replace parts still waiting
Response from frigidaire.comBy Katrina, Outine Outreach Specialist, August 31, 2020
Hello, Canaan!
Thank you for reaching out to us. We are sorry to hear of the issue wit the refrigerator not cooling. We have reviewed and see that the servicer has resolved your concerns. If the issue has not been resolved, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for reaching out to us. We are sorry to hear of the issue wit the refrigerator not cooling. We have reviewed and see that the servicer has resolved your concerns. If the issue has not been resolved, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
noisy
on August 13, 2020
Posted by: hrh2
[This review was collected as part of a promotion.] more noise than I expected makes more noise than I deem it should much more
Response from frigidaire.comBy Bianca, Online Outreach Specialist , September 2, 2020
Hello, hrh2!
Thanks for providing your feedback. Although we aim to make the refrigerator as quiet as possible, there are still some sounds you will hear during operations. Page 18 in the Use and Care Guide provides an explanation of sounds you may hear. If you should need further assistance, the best way to reach us is via chat at Frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for providing your feedback. Although we aim to make the refrigerator as quiet as possible, there are still some sounds you will hear during operations. Page 18 in the Use and Care Guide provides an explanation of sounds you may hear. If you should need further assistance, the best way to reach us is via chat at Frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great value Lots of room
on August 13, 2020
Posted by: Hawaiiangal
[This review was collected as part of a promotion.] I love this refrigerator. I wanted this for some extra room when we have BBQ's or partys for extra cold drinks and food. The freezer is also great for extra ice. I shopped around and this was a good deal and I like the energy efficiency. You cannot go wrong.
Written by a customer while visiting frigidaire.com