Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
1
Worst of worst
on September 15, 2020
Posted by: Jomago
[This review was collected as part of a promotion.] We have had 3 of these in about 6 weeks or so. They all are so noisy. I mean they are pathetic.Seconds would probably be better than these. They do keep the items inside cold. The ice maker that is recommended for these things are so loud when they are running. We bought Frigidaire because they used to be super good refrigerators. Can't say that anymore. We decided to get a Whirlpool now.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , October 15, 2020
Thank you for taking the out to share your back with us, Jomago!
Your new, high-efficiency refrigerator may introduce unfamiliar sounds, and these sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
You may hear many sounds such as humming, which is a normal operational sound the ice maker makes as the ice mold travels back and forth between its fill and freeze positions, which is normal.
You are able to view additional common sounds on page18 in the manual, and with the following link, https://youtu.be/eD7imT3w4bw.
Should you experience any uncommon sounds or have questions in general, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
Your new, high-efficiency refrigerator may introduce unfamiliar sounds, and these sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
You may hear many sounds such as humming, which is a normal operational sound the ice maker makes as the ice mold travels back and forth between its fill and freeze positions, which is normal.
You are able to view additional common sounds on page18 in the manual, and with the following link, https://youtu.be/eD7imT3w4bw.
Should you experience any uncommon sounds or have questions in general, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Very Disappointing
on September 16, 2020
Posted by: Nobueno18
[This review was collected as part of a promotion.] Inexcusable quality control issues. Corner seams around top of freezer opening are so sloppy that the trim pieces stick out and prevent the door seal from sealing properly. Presumably, this this is why the freezer developed excessive frost/ice within the first few days of operation and continues to do so. Tried calling Frigidaire multiple times and a recording told me that due to high call volume they could not take my call at this time, then call disconnected. Expected more from a brand like Frigidaire!
Written by a customer while visiting frigidaire.com
Customer Rating
1
I thought a had a winner, big mistake!
on September 25, 2020
Posted by: Janie13
[This review was collected as part of a promotion.] The bottom of refrigerator doesn't balance wheels, just the front
The inside gridles does hold upright bottles
I can put a water bottle in freezer and it takes two days to freeze
The inside gridles does hold upright bottles
I can put a water bottle in freezer and it takes two days to freeze
Response from frigidaire.comBy Corletta , Outreach Social Specialist , October 20, 2020
Hi Janie13, thanks for taking the time to reach out. We always want to know when one of our owners needs help. If the freezer is not freezing properly, set auxiliary freezer control to a colder setting until freezer temperature is satisfactory. Allow 24 hours for the temperature to stabilize. If you need immediate assistance, live chat with us here at frigidaire.com or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST.~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
has to be replaed
on September 27, 2020
Posted by: lanie27
[This review was collected as part of a promotion.] Refrigerator does not keep food cold even at coldest setting. ice cream barely frozen. Makes a loud popping sound part of the time when running. It is being replaced next week.
Response from frigidaire.comBy Corletta , Outreach Social Specialist , October 14, 2020
Hi lanie27,
Thank you for making us aware of your recent experience. We are not happy to learn of your experience with the refrigerator water not cooling properly. We see you have been in touch with us regarding your concerns and service has been scheduled. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Corletta
Thank you for making us aware of your recent experience. We are not happy to learn of your experience with the refrigerator water not cooling properly. We see you have been in touch with us regarding your concerns and service has been scheduled. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
COVID Flop
on September 28, 2020
Posted by: Bcbaucom
[This review was collected as part of a promotion.] I bought this during the early days of COVID 19 to have extra freezer and refrigerator capacity, however within the 4th month the freezer started frosting and the refrigerator stopped working. After multiple calls to the Frigidaire support line for a warranty repair, I have yet to speak to anyone and have been hung up in automatically each time. Back on phone tomorrow to try again.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 19, 2020
Hello, Bcbaucom!.
Thank you for your feedback. We regret hearing that is has been challenging to contact us and of the frost build up and cooling issues. We have reviewed and see that your concerns have been resolved through service. Should you need additional assistance, we're here to help. Please feel free to chat with us online at Frigidaire.com Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your feedback. We regret hearing that is has been challenging to contact us and of the frost build up and cooling issues. We have reviewed and see that your concerns have been resolved through service. Should you need additional assistance, we're here to help. Please feel free to chat with us online at Frigidaire.com Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
It's not working
on October 8, 2020
Posted by: Candy85367
[This review was collected as part of a promotion.] Frigidaire is a product name that has been around for years. It has had a good reputation. I needed a new refrigerator so I bought one. It lasted a few months Now it sits, waiting for a compressor I am told could be here any time from a week or month. It's been 2 weeks..
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 15, 2020
Hello, Candy85367.
Thank you for bringing this to our attention. We diffidently don't like to see this happening with our customers. And we apologize for this experience. Upon reviewing your account information, we are happy to learn your appliance has been restored as of October 13, 2020. Please don't hesitate to call should you need additional assistance. You can reach our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Kindly,
R'Shaye
Thank you for bringing this to our attention. We diffidently don't like to see this happening with our customers. And we apologize for this experience. Upon reviewing your account information, we are happy to learn your appliance has been restored as of October 13, 2020. Please don't hesitate to call should you need additional assistance. You can reach our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
Health educator
on February 23, 2021
Posted by: Elliottmh
[This review was collected as part of a promotion.] I bought this a month ago and I am unable to get the temperature correct! The Freezer is the same temperature 30 as the inside of the refrigerator. I have to turn the dial all the way to the right to get the freezer below 10 degrees, but then it's too cold in the refrigerator.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 4, 2021
Thank you for stopping by to share your temperature concerns with us, Elliotmh!
Adjusting the refrigerator control will change temperatures in both compartments. The auxiliary freezer control can be left at the factory pre-set (mid position) or adjusted as desired.
A tip that can assist with your temperature concerns is to adjust the temperature gradually in small increments, allowing the temperature to stabilize.
In the event the tip provided does not alleviate your concerns, please connect with us via live chat on www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST at your convenience.
Best Regards,
Ciara
Adjusting the refrigerator control will change temperatures in both compartments. The auxiliary freezer control can be left at the factory pre-set (mid position) or adjusted as desired.
A tip that can assist with your temperature concerns is to adjust the temperature gradually in small increments, allowing the temperature to stabilize.
In the event the tip provided does not alleviate your concerns, please connect with us via live chat on www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST at your convenience.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Does not work!
on February 23, 2021
Posted by: Bad Fridge
This refrigerator does not keep food cold and the freezer has ice and icicles all across the top of the inside freezer. The store was kind enough to replace the entire unit as there was a tear in the side of the freezer door, but this 2nd one has no tear and it's still not keeping food cold and lots of ice inside the freezer. Do not buy this!!
Response from frigidaire.comBy Bianca, Online Outreach Specialist , March 2, 2021
Hello, Valued Consumer! Sorry to hear you are having issues with the refrigerator. We would love to learn more about your experience such as where the unit is located and if the door is closing properly so we could properly assist. If you are still in need of assistance, please come chat with us on Frigidaire.com. We are available M-F 8:30am-8:00pm EST.
-Bianca
-Bianca
Written by a customer while visiting frigidaire.com