Customer reviews from frigidaire.com
Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.4
(11,042 Reviews)
Rating breakdown 11,042 reviews
5 Stars
6,775
4 Stars
2,831
3 Stars
707
2 Stars
325
1 Star
404
90%of customers recommend this product.
(
5,683 out of
6,324)
Customer Reviews for Frigidaire - 18.0 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
5
Works great
on January 2, 2020
Posted by: M F31
[This review was collected as part of a promotion.] We are happy except no meat drawer so I ordered one and it came broke and I can’t get anyone to answer the phone so I can tell them and then get it replaced. I have tried to do the email thing and can’t get through at all.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Gets the job done!
on January 2, 2020
Posted by: ChelseyP
[This review was collected as part of a promotion.] I bought this for my garage as a spare fridge and it works great. It’s not the fanciest fridge in the world, but it works great at keeping things cold and frozen, and what else do you need for a garage fridge?
Written by a customer while visiting frigidaire.com
Customer Rating
1
not the fancy model, but still disappointing basic
on January 13, 2020
Posted by: TMV916
odel FFTR1814TW on receipt differs from what is actually ON label inside fridge is the first issue. there is NO cover over the light in fridge main section and NO LIGHT in freezer. door compartment 'railings' are too low to hold most bottles of ketchup, syrups, or taller items safely so you have to use up space on the racks. freezer shelves have MINIMAL adjustment and they do NOTHING to accommodate a decent amount o food whether wrapped or boxed/bagged. VERY annoying to have to keep rummaging around and moving things. NO simple to follow directions on how to change door opening direction and you DO need 2 people to do this, which is not mentioned anywhere in the 'manual'. this was a NEW purchase in Nov 2019 because my other fridge died and I needed one IMMEDIATELY (delivery for thanksgiving week was NOT available and other models were not IN STOCK for immediate use. I am VERY disappointed in what used to be a well KNOWN and reliable brand. Not everyone can buy the new fancy 3 door units or have the space for them, but I at least expected this to be MORE user friendly. Apparently the company is more interested in HIGH END products than making every dam people able to get well designed , decently priced products. If ever I need another major appliance, Frididaire wont be my first choice.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, January 17, 2020
Hello TMV916,
We are disappointed to learn that you have not been completely satisfied with your recent purchase. The model number difference, TW vs TS, simply represents the color being white or stainless.
We appreciate you taking the time to provide detailed feedback of the design features that you do not find favorable and apologize for any inconvenience.
If there is anything we can do to assist you in the future, please contact our Live Chat Team at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
We are disappointed to learn that you have not been completely satisfied with your recent purchase. The model number difference, TW vs TS, simply represents the color being white or stainless.
We appreciate you taking the time to provide detailed feedback of the design features that you do not find favorable and apologize for any inconvenience.
If there is anything we can do to assist you in the future, please contact our Live Chat Team at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
It's a lemon and does not work
on June 27, 2020
Posted by: Jay52
[This review was collected as part of a promotion.] I bought this a month ago and it's a lemon.
The refrigerator part does not cool I had it repaired and a defective part replaced and it still doesn't cool
The refrigerator part does not cool I had it repaired and a defective part replaced and it still doesn't cool
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 8, 2020
Hello, Jay52!
We apologize for any matters you have experienced due to the refrigerator not working properly. We were able to see that a resolution was provided in this matter. Please reach back out to us if you need further assistance.
Bianca
We apologize for any matters you have experienced due to the refrigerator not working properly. We were able to see that a resolution was provided in this matter. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
doors won't shut
on July 13, 2020
Posted by: angry1
Purchased this new. Put it in and now the doors don't close all the way. Freezer doesn't freeze. I set up a service call for them to come out. NO CALL NO SHOW
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 27, 2020
Hello, Valued Consumer!
Thank you for your review. We sincerely apologize for your experience with your refrigerator door and freezer issue. This is definitely not the norm, and have sent an email to you in regard to your concerns. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 1-800-374-4432 . Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your review. We sincerely apologize for your experience with your refrigerator door and freezer issue. This is definitely not the norm, and have sent an email to you in regard to your concerns. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 1-800-374-4432 . Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor design
on August 29, 2020
Posted by: Way7851
[This review was collected as part of a promotion.] Can't fine information on how to stop it f leaking water. From inside Like where is the drain. Poor sealing door gasket. This is not even 2 years old. Temperature control freeze stuff in back of fridge.
Response from frigidaire.comBy Corletta, Outreach Social Specialist, October 5, 2020
Hi Way7851!
Thank you for making us aware of your recent experience. I regret to hear that your refrigerator is not performing as expected. I can certainly understand your frustration and we would love to receive more details on the issue so that we can reach a resolution. At your convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Thank you for making us aware of your recent experience. I regret to hear that your refrigerator is not performing as expected. I can certainly understand your frustration and we would love to receive more details on the issue so that we can reach a resolution. At your convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad experience
on September 1, 2020
Posted by: Sole
Since I bought this fridge in October 2019 it has being served three times. Is not freezing and cooling properly.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 1, 2020
Hello, Sole!
Thank you for your feedback. We are sorry to hear of the multiple issues regarding your refrigerator. We see that you are currently working with a service technician. If this doesn't resolve your concerns, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are sorry to hear of the multiple issues regarding your refrigerator. We see that you are currently working with a service technician. If this doesn't resolve your concerns, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Came broken
on September 9, 2020
Posted by: RaVer
[This review was collected as part of a promotion.] I bought this fridge on July 28 and it came poorly constructed. It took a few weeks for the problem to become fully evident (bad seal on freezer, causes moisture which causes ice buildup and the fridge portion to stop cooling due to ice dam). The fridge has been deemed unrepairable. It is now Sept 9 and I still have a broken fridge with no contact on when it will be replaced. I understand there are complications with COVID, but at least talk to me.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 9, 2020
Hello, RaVer!
Thank you for your feedback. We are sorry to hear of the issue with the refrigerator not cooling and of the frost build up. We have reviewed and see where your concerns with the replacement have been resolved. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are sorry to hear of the issue with the refrigerator not cooling and of the frost build up. We have reviewed and see where your concerns with the replacement have been resolved. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com