Customer reviews from geappliances.com
GE - RightHeight 4.8 Cu. Ft. 13-Cycle High-Efficiency Steam Front-Loading Washer - White
Average customer rating
4.2
(788 Reviews)
Rating breakdown 788 reviews
5 Stars
531
4 Stars
112
3 Stars
37
2 Stars
21
1 Star
87
83%of customers recommend this product.
(
641 out of
770)
Customer Reviews for GE - RightHeight 4.8 Cu. Ft. 13-Cycle High-Efficiency Steam Front-Loading Washer - White
Customer Rating
1
Bad washer!!!!
on September 2, 2019
Posted by: miltiadis
from simi vallet, ca
Bought this washer just 4 years ago and it never really worked as expected. While in warranty GE technician replaced one of the shocks because a leak damaged it. I did not even ask why there was a leak in the first place! My big mistake as the leak was never fixed and the shocks went out again causing banging while spinning. When out of warranty i called the service in they discovered the entire bottom is rusted. And after replacing the shocks now the washer control board seems to have issues. More service calls..... Companion dryer did not last either.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , September 4, 2019
Hello miltiadis - We’re glad you've reached out to us and we're sorry to hear of your washer experience. If you will email your details to our email address, eResponse@geappliances.com, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your washer.
Written by a customer while visiting geappliances.com
Customer Rating
1
Bearing and seal will fail
on July 14, 2020
Posted by: supay555
from Lawrenceville GA
The bearing and seal fails and mess up the interior parts, spider, bearings and front balancer and front tub, they only give a one year warranty and seals fails after a year, they do not want to give you Any discount on the parts and do not warranty the washer machine.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Bearing Gone -Lasted 7 years
on May 24, 2021
Posted by: ICE_Man
from West Bloomfield, MI
The shaking got really bad over the last year until we could not stand it any more. I'm told load washers have this problems. It was great until this happen.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, May 26, 2021
Hi there,
Thanks for leaving your review. We're sorry to hear that the bearings went out on your unit. We can understand how that would be frustrating.
If you're looking for a replacement unit, we're always here to help you shop around should you need it!
Hope you're staying safe
Michael@GEA
Thanks for leaving your review. We're sorry to hear that the bearings went out on your unit. We can understand how that would be frustrating.
If you're looking for a replacement unit, we're always here to help you shop around should you need it!
Hope you're staying safe
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Washer suddenly stopped while working...
on May 2, 2022
Posted by: Joe896
from Daly City CA
I bought this washer in 2016. Last week , it was washing some clothes and suddenly stopped working. The lights on panel were off, it was impossible to start the machine again and he front door was stucked with clothes inside. Technician said it was the electric board which is inside , that could be replaced but with no garantee the door would open or close again.....I won't buy a GE washer.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Response from geappliances.comBy Elliot@GEA, GE Appliances, May 4, 2022
Hi there, thank you so much for taking the time to reach out with this review. We are very let down to hear that you has an issue with your washer needing a repair so soon in its lifespan. We can certainly understand your frustration.
We are happy to hear that you were able to get into contact with our factory service team, and we are confident that they will be able to address this issue for you. If you ever have any questions for us, please feel free to reach out. -Elliot@GEA
We are happy to hear that you were able to get into contact with our factory service team, and we are confident that they will be able to address this issue for you. If you ever have any questions for us, please feel free to reach out. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
No power and door won’t open
on March 8, 2023
Posted by: Hawaiibee
from Hawaii
The door won’t open and there is no power, it’s just dead…
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
3
Response from geappliances.comBy GE_Appliances, March 10, 2023
Hello - We appreciate you taking a moment to get in touch and leave a review.
We are so sorry to hear that you are having issues with your dryer. We understand how important it is that a unit has great longevity, and we apologize that this unit has not lasted as long as you expected. If you need any help for the replacement options please feel free to reach out to us.
We hope that there will be an opportunity in the future to regain your trust. Wishing you the best. -Charlie@GEA
We are so sorry to hear that you are having issues with your dryer. We understand how important it is that a unit has great longevity, and we apologize that this unit has not lasted as long as you expected. If you need any help for the replacement options please feel free to reach out to us.
We hope that there will be an opportunity in the future to regain your trust. Wishing you the best. -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Very disappointed!! Have had serious problems.
on October 10, 2015
Posted by: JVigil
from Cañon City, CO, United States
This is the first GE wash machine & dryer set I've purchased and I have had nothing but serious issues with the wash machine. 6 months after purchasing the set I had to have major repairs done on the washer and the same thing is wrong again and it's only a year and a couple weeks old. I am waiting on repairs again and am unable to wash laundry which is an issue. I spent our hard earned money and bought the brand new GE set so I had a nice dependable wash machine and dryer and replaced our other set so we weren't having to deal with repairs or problems and being without a way to do laundry. But all I've had is issues with the wash machine and I have no way to wash clothes and uniforms for work again. The wash machine is always unbalanced when it spins no matter what's in it, it doesn't matter whether it's 1 item or 10 items, changing the settings don't help, it's level, nothing changes how bad the issue is when it spins. It's horrendously noisy, clothes smell terrible, it has tore up several items that were washed, it sometimes smells burn & the clothes inside smell burnt and have to be washed again, it leaks from the front door seal, the soap & frantic softener dispenser always has water sitting in it and leaks inside of the washing machine which we learned when GE had it repaired the first time. We can't run the wash machine unless your right by it to stop it because the spin is so bad, it bangs the tub so hard from side to side that you can see it hit each side, when it's spinning you can't hear what people are saying or when the phone rings because it's so loud. We've actually had people ask us what that horrible noise is. I truly believe this wash machine is a lemon and has serious issues. I am requesting that GE replace it. I've had other front loaders and never had these type of issues. If the wash machine didn't have all of these horrible issues I would probably really like it because I liked all of the options and settings. Please GE contact me and make this right and replace this wash machine so I can purchase GE brand products in the future because I will know that GE stands behind their products when there is a legit issue.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
dispsenser
on October 7, 2013
Posted by: vzngelic
from Phx, AZ
since day one I've had issues with the detergent dispenser. It was replaced , but the issue still exists! clothes doesn't smell clean!
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
GE HE washer
on November 30, 2015
Posted by: Joelynnmay
from Ottawa, IL, United States
I dislike this washer can't add extra water if needed sometimes clothes not even wet and don't smell clean
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
2
Written by a customer while visiting geappliances.com