Customer reviews from startech.com
HD Digital Video Recorder
Average customer rating
3.7
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
9
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
4
Customer Reviews for HD Digital Video Recorder
Customer Rating
5
on January 15, 2021
Posted by: dreke
I bought this a few months ago and i'm glad I did it
Written by a customer while visiting startech.com
Customer Rating
5
Great device to capture BIOS, and pre boot screens
on May 11, 2021
Posted by: SWillisUSA
I have purchased three of these over the last couple years, and I use them all. I connect these to be able to even capture BIOS screens for instruction manuals. I have them connected to computers through DVI and I also use one connected Display Port. I also have other brands, I have purchased to use for what I need it for. But the best thing about the USB3HDCAP in the past has been it's bundled Stream Catcher software.
I was sorely disappointed when the Stream Catcher software stopped working because of Adobe discontinuing support for their product. I cannot point to hard a finger at Startech for that. However it was known for some time the software was being moth balled. Would have been nice to have a replacement software that works as easy and well, before that happened. As recommended I tried OBS, I do not find it friendly or easy to use like the purpose built Streamcatcher. I found my own solution for at least two of the devices, I have a laptop I disabled all the network connectivity on and turned back the date 1 year. This laptop pretty much does nothing but capture screen shots and screen video. So I can live with not allowing it to connect to a network to get updates. I am looking forward to a good purpose built software again. I have also recommended this device to others. Looking forward to this product being GREAT again.
I was sorely disappointed when the Stream Catcher software stopped working because of Adobe discontinuing support for their product. I cannot point to hard a finger at Startech for that. However it was known for some time the software was being moth balled. Would have been nice to have a replacement software that works as easy and well, before that happened. As recommended I tried OBS, I do not find it friendly or easy to use like the purpose built Streamcatcher. I found my own solution for at least two of the devices, I have a laptop I disabled all the network connectivity on and turned back the date 1 year. This laptop pretty much does nothing but capture screen shots and screen video. So I can live with not allowing it to connect to a network to get updates. I am looking forward to a good purpose built software again. I have also recommended this device to others. Looking forward to this product being GREAT again.
Response from startech.comBy Barrington, Customer Support, June 11, 2021
Thank you for your patience. Streamcatcher 2.0 is now available and does not rely on flash. You can find the download on the product page under "Drivers/Downloads".
If you have any issues installing or using the new version of Streamcatcher, please do not hesitate to contact our support directly.
If you have any issues installing or using the new version of Streamcatcher, please do not hesitate to contact our support directly.
Written by a customer while visiting startech.com
Customer Rating
2
New Streamcatcher Software Will NOT Install
on June 14, 2021
Posted by: Nick 215
I have this device but it will no longer work with the old Streamcatcher software. So I downloaded the newest Streamcatcher software, but it will NOT install on my computer no matter how many times I try. Windows 10 Pro, 64 bit, Lenovo laptop. When I double-click the installer, nothing happens. Nothing happens whatsoever. A very brief "busy" circle of the mouse pointer, then nothing. Hopeless nonsense.
Response from startech.comBy Dan, Customer Support, June 17, 2021
Hi Nick,
We apologize that the new software isn't installing for you. One of our Technical Advisors will contact you to see if we can help get things working.
We apologize that the new software isn't installing for you. One of our Technical Advisors will contact you to see if we can help get things working.
Written by a customer while visiting startech.com
Customer Rating
4
It is awesome
on October 22, 2021
Posted by: jackinthebox
It is the best capture card for what it does, unfortunately there is still no
linux driver support, it is also not supported in a virtual-machine environment, so you are forced to keep a windows physical installation around. with linux support it would be perfect.
linux driver support, it is also not supported in a virtual-machine environment, so you are forced to keep a windows physical installation around. with linux support it would be perfect.
Written by a customer while visiting startech.com
Customer Rating
3
Great capture but limited support
on January 15, 2021
Posted by: Owanneke
I bought this device to capture a bunch of old VHS tapes. The output is great, but there is no MacOS suspport whatsoever. It only works on Windows in this app. Don't even try to use a better capture program there.
Written by a customer while visiting startech.com
Customer Rating
5
Great Product with Great Support
on November 3, 2015
Posted by: JohnnyCaps
I was looking for something that might be able to record a specific HDMI output signal and so with the help of the excellent support staff at StarTech, and a little sleuthing of my own, I was able to accomplish that goal. All 3 things came together, the hardware, the support and some of my own initiative.
The support staff spend over 45 minutes with me one day. If they can't figure out how to accomplish something with their hardware it probably can't be done.
Written by a customer while visiting startech.com
Customer Rating
4
It would be perfect if...
on April 20, 2020
Posted by: JeffK
Very happy with this device, I purchased to convert analog (tape) media to digital files. Does a great job. I don't have a use for the streaming function. There is one thing I wish it did which would be an option to take an hdmi output from a high end camcorder and present it to windows like a webcam which could then be used for software like GoToMeetings, WebEx, MS Teams, and Skype. I know that is like asking an F22 fighter jet to do crop dusting but it still would be nice...
Written by a customer while visiting startech.com
Customer Rating
1
No audio passthrough for zoom or other VC apps
on June 23, 2021
Posted by: TechGuy101
We bought a large number of these devices expecting to be able to interface a camcorder and it's audio, and use with zoom or teams. However, the device offers no audio pass through without the accompanying application. That is, this device will not show up as an audio device making it useless for our use case.
Additionally, the drivers that are needed to use this device are not signed. Which makes installing it on our systems very challenging. This device is practically useless for streaming. Even the software they offer with it requires elevation of privileges to use because it's not signed.
Response from startech.comBy Dan, Customer Support, June 24, 2021
We apologize that the USB3HDCAP isn't working for your setup. We have a similar device that might work better for you, the UVCHDCAP. It uses USB Video Class (UVC) which means it's natively supported in Window, macOS and Linux.
If you wish to troubleshoot your current devices, or talk more about the UVCHDCAP, please do not hesitate to contact our support directly.
If you wish to troubleshoot your current devices, or talk more about the UVCHDCAP, please do not hesitate to contact our support directly.
Written by a customer while visiting startech.com