Customer reviews from geappliances.com
GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4
(205 Reviews)
Rating breakdown 205 reviews
5 Stars
96
4 Stars
60
3 Stars
21
2 Stars
13
1 Star
15
77%of customers recommend this product.
(
149 out of
194)
Customer Reviews for GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
5
Excellen fridge
on March 21, 2022
Posted by: Kikiteamo
Working nice and cold. Looks great. Easy to move in or out
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Refrigerator
on July 26, 2023
Posted by: Rss10
from Minnesota
After about 5 yrs, the freezer constantly freezes up the collection pan/tube, so then the freezer leaks pools of water. It used to be a good unit, now it is ruing my floors.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 27, 2023
Hello there,
Thank you for taking the time to post this review. We're so very sorry to hear that your refrigerator is no longer operating properly. This is certainly not the experience we want for you and we truly appreciate you letting us know. Your comments are extremely important and will be considered by our product design team for review. We sincerely hope that we have another opportunity to regain your trust.
Best regards. - Tierra@GEA
Thank you for taking the time to post this review. We're so very sorry to hear that your refrigerator is no longer operating properly. This is certainly not the experience we want for you and we truly appreciate you letting us know. Your comments are extremely important and will be considered by our product design team for review. We sincerely hope that we have another opportunity to regain your trust.
Best regards. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not worth the money
on October 2, 2023
Posted by: JasonH1234
Nothing but frustration. In 7 years, I've had to replace the fans multiple times because the food started to freeze in the drawers. I had to unclog the drain in the back because it caused water to backup in to the bottom freezer and start leaking out the bottom. Our ice maker takes over a day to produce a full bucket. The door to the ice broke because it was frozen shut and I had to pry it open. Sad to see the GE name producing garbage appliances
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, October 3, 2023
Hello,
We’re so sorry to hear that you’ve been less than impressed with your refrigerator, and that you’ve had issues with things like fan failure, clogging drains, and low ice production; this is not something we want or expect from our products. We are constantly working to make our appliances better, and we’ll forward your feedback to our product team so we can continue to improve. Thank you for taking the time to leave us your review, and we hope we can earn your trust back in the future. -MichaelB@GEAppliances
We’re so sorry to hear that you’ve been less than impressed with your refrigerator, and that you’ve had issues with things like fan failure, clogging drains, and low ice production; this is not something we want or expect from our products. We are constantly working to make our appliances better, and we’ll forward your feedback to our product team so we can continue to improve. Thank you for taking the time to leave us your review, and we hope we can earn your trust back in the future. -MichaelB@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Terrible ice-maker
on June 6, 2024
Posted by: BradG410
The interior layout is fine, but we’ve had problems with the ice make from day 1. It is constantly clogging up. When we dispense water, the setting automatically changes to crushed ice. Now,in the last week, fridge temps don’t hold steady. Set temperature at 34, but milk (and other perishables) spoil while items store in crisper drawer freeze. It has been a long, frustrating 7 years of ownership. Sorry, but never again will I own another GE Refrigerator.
Response from geappliances.comBy Adrian, GE_Appliances, June 7, 2024
We are extremely sorry to hear of your experience with your refrigerator. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review. We recommend scheduling service with one of our certified technicians to get this issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
2
Terrible ice-maker
on June 6, 2024
Posted by: Bradg41
from Noblesville, IN
Nothing but trouble and disappointment with the ice-maker since Day 1. Within the week, fridge temperatures don’t hold steady. Milk has soured. Temp set at 34. Unit is 7 years old now.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Devin, GE_Appliances, June 7, 2024
We are sorry to hear you've experienced issues with your GE Appliances french-door refrigerator. We recommend that you schedule an appointment with our service department by calling 1-800-432-2737. We're confident they can accurately diagnose and repair the issue at-hand.
Written by a customer while visiting geappliances.com