Customer reviews from geappliances.com
GE - 15.5 Cu. Ft. Frost-Free Top-Freezer Refrigerator
Average customer rating
4.4
(1,813 Reviews)
Rating breakdown 1,813 reviews
5 Stars
1,102
4 Stars
455
3 Stars
128
2 Stars
55
1 Star
73
88%of customers recommend this product.
(
1,535 out of
1,745)
Customer Reviews for GE - 15.5 Cu. Ft. Frost-Free Top-Freezer Refrigerator
Customer Rating
3
Surprised by lack of defrost feature
on April 27, 2021
Posted by: Tronicol
from Ramona California
It keeps my food cold until the ice forms on the freezer coils ,then not so much. I did not buy this it is provided by my landlord. I would replace it if I could. It takes 7 months to build up ice to where the fan starts to make noise telling me its time to defrost.
No, I would not recommend this to a friend.
Response from geappliances.comBy Geoff@GEA, GE Appliances, May 3, 2021
Hello. We are sorry to hear of this unfortunate experience. A qualified service technician is required for an accurate diagnosis. Please schedule an appointment online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service -- We apologize for you having to defrost this refrigerator. It appears you have a defrost system issue or a defrost drain tube that is blocked. Water under the vegetable pans is the usual evidence of a clogged defrost drain tube. Most top freezer models require some disassembly to access the defrost drain tube. Be safe. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
features
on August 21, 2021
Posted by: Kjkj06
from Cudahy,WI
I love the features. More shelves and easy to clean . My favorite feature is being able to put a gallon of milk on the door. More space . It's very quiet running. All my appliances are GE !
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Small Package with huge dilvery
on September 22, 2021
Posted by: My shell
from Apollo Beach
We recently moved into a cottage near the beach that was furnished with appliances. This Ge refrigerator was perfect size for the two of us. It has a quite compressor and you don’t hear it running. Easily keeps steady temperature and freezer was as expected.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
GTS16GSHSS NOT COOLING
on February 23, 2022
Posted by: JOS22
from VIRGINIA
WE HAVE USED IT FOR OVER A YEAR NOW, IT IS NOT COOLING ANYMORE. ANY IDEA WHY?
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 24, 2022
Hi there, We're truly sorry to hear about the issue you’ve had with your refrigerator not cooling and can understand your concern. We’ll be sending you an email requesting additional information so we can review your situation further. In the meantime, here is a helpful troubleshooting link that may help:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.236464321.1784811694.1645448730-803349494.1628167569
Thanks for reaching out. We wish you had a better experience than this! - Sharon@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.236464321.1784811694.1645448730-803349494.1628167569
Thanks for reaching out. We wish you had a better experience than this! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointed
on March 6, 2022
Posted by: badflamingo
from houston, tx
I do not like this model. It is not real stainless. I've only had it a year and it has two dents on the front door. It looks cheap, like I bought it at a "Scratch and Dent" outlet. The door feature of opening just the part with beverages is just a nuisance. No bueno to this model and I paid a small fortune for it.
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, March 10, 2022
Hello. We appreciate you taking the time to submit your feedback, though we truly hate to hear you’ve had issues with dents on the front, are dissatisfied with the material and don’t enjoy the door opening feature. We regret any inconvenience caused.
We want to provide you with an excellent ownership experience, and strive to create quality, durable appliances. Notice of the issues you’ve had and your concerns regarding the model will be sent to our team for review and future consideration. Your insights are appreciated, as we always want to ensure we’re aware of any possible areas of concern.
If you have any other concerns or inquiries, we are happy to offer assistance any time. -Sarah@GEA
We want to provide you with an excellent ownership experience, and strive to create quality, durable appliances. Notice of the issues you’ve had and your concerns regarding the model will be sent to our team for review and future consideration. Your insights are appreciated, as we always want to ensure we’re aware of any possible areas of concern.
If you have any other concerns or inquiries, we are happy to offer assistance any time. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great refrigerator!
on May 20, 2022
Posted by: Stainles
from Redlands,CA
Awesome Refridgerator, it Looks great and runs great!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Didn’t last
on June 9, 2022
Posted by: Magsay
from San Diego
I got this fridge couple years ago, now only freezer is working, fridge is no longer cooling even at Max temperature. It’s not even our main fridge. Very disappointed.
No, I would not recommend this to a friend.
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, June 17, 2022
Oh, dear! We hate to hear that your refrigerator isn't cooling properly no matter the temperature setting. This isn't something we would expect to happen so soon into its lifespan and we do apologize. Please view the following link for a few troubleshooting tips to try: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.175027488.347256702.1655130409-1494055081.1654541270
If the above doesn't resolve the issue, service may be needed. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope that this helps. Let us know if any questions or concerns come up. Thanks for the feedback. -Mikayla@GEA
If the above doesn't resolve the issue, service may be needed. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope that this helps. Let us know if any questions or concerns come up. Thanks for the feedback. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
6 Years
on October 7, 2022
Posted by: Today123
from Plantation, FL
I purchased it in Sep 2016. The freezer is still working fine, but the refrigerator is not. It probably costs too much to fix. I will look for a new one this weekend.
Features
3
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Shayla@GEA, GE_appliances, October 11, 2022
Hello - We appreciate you taking the time to write a review. We're glad the freezer is still performing well. However, we're sorry to hear that the refrigerator is not. We understand how disappointing that would be, and we apologize for any inconvenience this has caused your home. We'd love to help you.
Please refer to the following helpful troubleshooting guide here: https://www.geappliances.com/ge/service-and-support/faq-refrigerators.htm.
Service will be needed if any article's suggestions do not fix the issue. You can always call us, and we'll assist you in any way we can. Also, please know that we have extended warranties as well. You may learn more here: https://www.geappliances.com/ge/service-and-support/shop-for-extended-service-plans.htm.
We hope you find this response insightful. We're always here if you need anything. Have a great day! -Shayla@GEA
Please refer to the following helpful troubleshooting guide here: https://www.geappliances.com/ge/service-and-support/faq-refrigerators.htm.
Service will be needed if any article's suggestions do not fix the issue. You can always call us, and we'll assist you in any way we can. Also, please know that we have extended warranties as well. You may learn more here: https://www.geappliances.com/ge/service-and-support/shop-for-extended-service-plans.htm.
We hope you find this response insightful. We're always here if you need anything. Have a great day! -Shayla@GEA
Written by a customer while visiting geappliances.com