Customer reviews from geappliances.com
GE - 15.5 Cu. Ft. Frost-Free Top-Freezer Refrigerator
Average customer rating
4.4
(1,813 Reviews)
Rating breakdown 1,813 reviews
5 Stars
1,102
4 Stars
455
3 Stars
128
2 Stars
55
1 Star
73
88%of customers recommend this product.
(
1,535 out of
1,745)
Customer Reviews for GE - 15.5 Cu. Ft. Frost-Free Top-Freezer Refrigerator
Customer Rating
1
Problems!
on August 26, 2017
Posted by: plum
from Brooklyn, NY, United States
I purchased this GE refrigerator two months ago and it has been a problem since day 1. The refrigerator is defective and should never have been shipped in the first place. The refrigerator and freezer develop ice build-ups with water accumulating on the floor. Don't buy this model!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy BRENDAatGEA, GE Appliances, August 28, 2017
Hello Plum,
Thank you for writing a review on your new refrigerator. We regret your experience. Please take advantage of your warranty and schedule an appointment with an authorized GE Service Technician by calling 1-800-GE-CARES (432-2737).
Your comments have been forwarded to our quality control team. We appreciate your feedback.
Thank you for writing a review on your new refrigerator. We regret your experience. Please take advantage of your warranty and schedule an appointment with an authorized GE Service Technician by calling 1-800-GE-CARES (432-2737).
Your comments have been forwarded to our quality control team. We appreciate your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
4
The refrigerator has a quiet hum.
on October 5, 2017
Posted by: AuthorLaurence
I bought this refrigerator about 2 months ago and am quite pleased with it, though the two side shelves are open which requires appropriate placing of items lest they slip through the opening. This is a design problem that should have been recognized.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Already having problems
on October 13, 2017
Posted by: JJack1313
from Clarkston, GA, United States
Bought little over 1.5 years ago and making awful noises. Looking to replace.
No, I would not recommend this to a friend.
Response from geappliances.comBy ALISONatGEA, GE_Applieances, October 18, 2017
Hello JJack1313,
Thanks for taking the time to write a review. We appreciate your feedback.'
Please take a look at this link regarding unusual refrigerator noises http://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If needed the link includes information on how to contact service.
I hope this information is helpful.
Thanks for taking the time to write a review. We appreciate your feedback.'
Please take a look at this link regarding unusual refrigerator noises http://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If needed the link includes information on how to contact service.
I hope this information is helpful.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not Reliable
on October 17, 2017
Posted by: EPNH
from Portsmouth, NH, United States
I purchased this refrigerator 15 months ago. Just beyond the warranty, the refrigerator stopped working (still "running", but not "cooling"). This was purchased for a rental property, where my tenants keep everything meticulous - and did not do anything that would have caused these issues. I am now trying what GE recommended - a "manual defrost" and hope that this works and does not continue to happen as it requires turning off the fridge for 8-10 hours. I am giving this a 1 star based on the fact that it is causing issues so soon after purchasing. Very disappointing as I purchased this product based on the positive reviews and the reliablity.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Response from geappliances.comBy JILLatGEA, GE Appliances, October 18, 2017
Hello. Thank you for taking the time to write your review on your refrigerator. We’re sorry to hear it is not cooling. We would like to share some trouble-shooting tips we hope will help with your issue:
http://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If your symptoms persist, if you will email your details to eResponse@geappliances.com, we would like to look into this further for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers of your appliance. Thanks, again, for your feedback.
http://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If your symptoms persist, if you will email your details to eResponse@geappliances.com, we would like to look into this further for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers of your appliance. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
5
LOVE THE SHELFS
on October 19, 2017
Posted by: MAXISHOP
from Youngstown, OH, United States
THE UNIQUE SHELFS ALLOW LARGE ITEMS AND THEY LET ME SEE EVERYTHING WITHOUT HAVING TO MOVE ITEMS AROUND.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
cheap wire racks
on October 22, 2017
Posted by: tony 1965
from Clermont, FL, United States
cheap wire racks or shelves will not hold 2 12 pcks of soda or beer
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
2
Response from geappliances.comBy JILLatGEA, GE Appliances, October 23, 2017
Hello. Thank you for taking the time to write your review. This is not the evaluation we would expect to hear and we regret your experience. We appreciate your suggestions for improvement and will share your feedback with our product design team.
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on November 1, 2017
Posted by: Disappointed101
from Bronx, NY, United States
I purchased this about a year ago and it is too loud. The exterior light went off and it is not working. Any product that can not last 5 years without any problems should not be sold. It is not the fact that it has a warrantee but I do not need to be on the phone to report a problem I do not recommend this product
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy JILLatGEA, GE_Appliances, November 8, 2017
Hello. Thank you for taking the time to write your review on your refrigerator. We’re sorry to hear service is needed and we apologize for your inconvenience. It is very unusual that this has happened. We appreciate your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
5
It Works!
on November 3, 2017
Posted by: j2017
I just got it installed. So far it is working well. Runs quieter than my old one.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com