Customer reviews from Dymo.com
Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Average customer rating
2.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
45
4 Stars
8
3 Stars
7
2 Stars
28
1 Star
78
36%of customers recommend this product.
(
50 out of
137)
Customer Reviews for Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Customer Rating
1
nearly impossible to use when changing rolls
on August 23, 2022
Posted by: hkkzoo
At first this printer was working well, with occasional minor issues. In the past 1-2 years though, every single time I change the roll of labels they will not line up correctly and many labels are wasted in the tedious process of getting things right (at the moment I cannot get anything to print completely on the label at all). Things are cut off on one side and/or the top or bottom, the machine just won't cooperate despite turning it off/on, manually realigning everything, etc. Very frustrating and time consuming, and I would definitely go with another brand from now on. This was an expensive printer and I expected a lot more just 2-3 years from the time of purchase.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, August 26, 2022
Hello.
We apologize for the inconvenience caused. Please make sure that you are using genuine DYMO labels, using of non-DYMO labels for long run will damage the sensors inside the printer. Please contact DYMO support for resolving the issue quickly and efficient way. However, your feedback is very valuable to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize for the inconvenience caused. Please make sure that you are using genuine DYMO labels, using of non-DYMO labels for long run will damage the sensors inside the printer. Please contact DYMO support for resolving the issue quickly and efficient way. However, your feedback is very valuable to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
MAC Users beware!
on December 14, 2014
Posted by: Barr
from Stoclbridge, GA
Even thought the latest driver release says it supports the LabelWriter 4XL it does not! MAC OS-X 10 will not recognize or let you install the LabelWriter 4XL.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, August 1, 2016
I apologize that you are experiencing issues printing with your LabelWriter 4XL. The LabelWriter 4XL is compatible with Mac OS X 10 and 11. In order to print successfully with Mac OS X you need to have the most up to date version of Dymo Label Software installed, version 8.5.3. This download can be found under the support tab on www.dymo.com. If you have any further questions please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST.
Written by a customer while visiting Dymo.com
Customer Rating
1
Waiste of my time
on March 3, 2020
Posted by: Sano
Since day 1 i have not been able to use my label writer. The software is not working and when it did download the printer does not work. I have waisted so many labels already its ridiculous. I have another label wriiter that works perfectly but i have now spent the last 4 day trying to get this new label writer to work.
No, I would not recommend this to a friend.
Response from Dymo.comBy Bartosz, DYMO, March 4, 2020
Hi Sano, this is Bartosz from DYMO Consumer Care. Thank you for providing us feedback for the LabelWriter 4XL. We apologize our products have not met your expectations. LabelWriter 4XL works with Dymo Connect 1.2 or Dymo Label Software v. 8.7.3. Excessive feeding may be associated with incorrectly loaded labels or using labels that are not compatible with the printer. We would be very happy to assist you in resolving any issues with any of our products. If you need any further assistance please do not hesitate to contact us through the contact link on our website www.dymo.com. We appreciate your business and hope that you will continue to use DYMO products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Great concept, Poor quality
on May 19, 2020
Posted by: TKRS
The concept of the label printer is great. However, the machine working is hit or miss. More miss than hits. It spits out labels unnecessarily. Wasting supplies. It works sometimes, most times not. You waste more time troubleshooting, uninstalling, reinstalling software, restarting computer. It is just not worth it. Some major fixes are needed on Dymo’s end. The concept of the machine is great. Would be even better if the machine lived up to its specifications.
No, I would not recommend this to a friend.
Response from Dymo.comBy Bartosz, DYMO, May 21, 2020
Hi Tekira, this is Bartosz from DYMO Consumer Care. Thank you for providing us feedback for our DYMO LabelWriter 4XL. We expect the best from our products and it seems, on this occasion, we have let you down. I am very sorry that our product has not met your expectations. We are happy to assist in resolving all issues with any of our products. If you need any further assistance please do not hesitate to contact us through the contact link on our website www.dymo.com. We appreciate your business and hope that you will continue to use DYMO products.
Written by a customer while visiting Dymo.com
Customer Rating
2
Not satisfactory yet
on September 14, 2021
Posted by: globers
from Tel Aviv, Israel
I have been using this printer for a couple of years now, and I give this 2-2.5 stars.
PROS:
— It is an aesthetically pleasing product. Although it has a few years now, it still looks fresh and sleek.
— Speed of printing is satisfactory
— Noise levels are minimal (it is completely silent when idle, and fairly quiet while printing), that's a huge plus!
— Durability is good
— It is an aesthetically pleasing product. Although it has a few years now, it still looks fresh and sleek.
— Speed of printing is satisfactory
— Noise levels are minimal (it is completely silent when idle, and fairly quiet while printing), that's a huge plus!
— Durability is good
CONS:
— Installation is a nightmare, the driver is not downloaded automatically by Windows, and one has to search for it manually. Second problem is, they are nowhere to be found, it is as if Dymo does not want you to install it. Out of the frustration, then you may guess "maybe that Dymo Connect thing might help?" and it does, if you manage to download it! And when you finally do, it is not even the lastest version. Dymo needs to hire better people.
—Then, many of these machines are faulty. My first one broke ("the last USB you connected to this computer malfunctioned") the first day, after a single print. It was unfixable so I had it returned. The second has been lasting longer, but has this problem rising (without any notice) every now and then. It is fixable, but takes about 15-20 minutes every time. Too much for a printer you actually pay for (remember that they restrict you to use only their uber-expensive labels).
— (minor) The machine comes with a huge power brick, same size as the ones that come with much bigger devices. I have no doubt that there's a better way around this in the 21st century.
* (minor) The blue LED light cannot be turned off (not good if your bedroom/studio apartment doubles as a shipping station). Not a major problem, but it accumulates.
— Installation is a nightmare, the driver is not downloaded automatically by Windows, and one has to search for it manually. Second problem is, they are nowhere to be found, it is as if Dymo does not want you to install it. Out of the frustration, then you may guess "maybe that Dymo Connect thing might help?" and it does, if you manage to download it! And when you finally do, it is not even the lastest version. Dymo needs to hire better people.
—Then, many of these machines are faulty. My first one broke ("the last USB you connected to this computer malfunctioned") the first day, after a single print. It was unfixable so I had it returned. The second has been lasting longer, but has this problem rising (without any notice) every now and then. It is fixable, but takes about 15-20 minutes every time. Too much for a printer you actually pay for (remember that they restrict you to use only their uber-expensive labels).
— (minor) The machine comes with a huge power brick, same size as the ones that come with much bigger devices. I have no doubt that there's a better way around this in the 21st century.
* (minor) The blue LED light cannot be turned off (not good if your bedroom/studio apartment doubles as a shipping station). Not a major problem, but it accumulates.
Response from Dymo.comBy DYMO, September 15, 2021
Hello, this is Faith from DYMO Consumer Care. Thank you for providing your feedback about our DYMO LabelWriter 4XL printer. All feedback is valuable to us and helps us develop ourselves further to provide the best possible consumer service. The software cannot install automatically on windows because you will have to choose a compatible software version according to the version of your operating system. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Stops working all the time and eats the labels
on March 8, 2016
Posted by: jkduran
Get something more dependable. Seems like this thing is always broke down.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, July 22, 2016
I apologize that you are experiencing issues with your LabelWriter 4XL. To complete troubleshooting steps and resolve your printing issues please call our technical support team at 877-724-8324 Monday- Friday 8am- 6pm EST.
Written by a customer while visiting Dymo.com
Customer Rating
1
waste of money.
on March 2, 2018
Posted by: lily1985
from Massachusetts, USA
I bought this printer few days ago, installed and tell me why it hasn't print a good label yet. This thing is wasting the only roll of paper i bought and the paper isn't that cheap. I need to work and i can't with this printer, that cost a ton of money and doesn't do the job. Disappointing at max.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, March 26, 2018
Thank you for contacting us regarding your LabelWriter 4XL. We apologize you have experienced problems printing. Based on what you have described, I recommend you to be sure the labels are Dymo brand and loaded to the far left of the feed area and are not shifting to the right during printing. This should eliminate the issue of blank labels advancing. If you are still experiencing problems, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your business and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com
Customer Rating
2
Died after less than 1 year of use
on October 7, 2018
Posted by: Monika
from Portland, OR, USA
While I've owned this product for under 2 years, it took so long to figure out how to set it up, that I've only been using it for under 1 year now, and it has completely stopped working! It's dead!! I'm super disappointed as I was really enjoying using it.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, DYMO, October 8, 2018
Thank you for contacting us through our feedback website. We apologize that you are experiencing issues with your LabelWriter 4XL. We have noted your difficulty operating the unit. If you are still experiencing problems please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to find a solution for you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com