Customer reviews from Dymo.com
Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Average customer rating
2.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
45
4 Stars
8
3 Stars
7
2 Stars
28
1 Star
78
36%of customers recommend this product.
(
50 out of
137)
Customer Reviews for Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Customer Rating
1
Great when it works!!
on December 3, 2018
Posted by: Angie W
I've had so many problems with this machine. First, it would just spit out blank labels in between printing, would get jammed and sometimes doesn't even print! Now, I have this problem where the USB cable is not being recognized and after updating my drivers and replacing it with a new cable, it is still not working. Had this machine for almost a year. Do not waste your money!!!
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, December 4, 2018
Hello Angie W, this is Steph from Dymo. I apologize that you have had some difficulties with the LabelWriter 4XL. You do have a few issues with the printer that can be addressed. I would suggest calling in to have the product troubleshooted and replaced if needed. . If you have any questions please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to find a solution for you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
5
Excellent Little Workhorse
on March 26, 2019
Posted by: DinDev
from Bossier City, LA
I'm writing this review because I suspect that some of the negative reviews are user errors. It took a little bit to get this little guy set up to work with UPS Worldship and our other shipping programs but it worked fantastic while we used it all the time. We ship a LOT of items during the week and this thing kept up. Only had a few little issues here and there, but in the 4 years that we used it, it was amazing. In fact we still have it.
The reason that we no longer use this is because we combined shipping software and ended up getting a printer that we could use the free supplies from UPS. A little more cost effective. But, you CAN use generic labels in this printer. The brand ones are silly expensive compared to the "brand" ones and work just as good. (Added that to counteract the reviews about the cost of the labels).
I still have it and we will be using it now to print our barcodes since we just integrated an inventory system into our business complete with barcodes. That is how much I liked the product... I kept it rather than selling it or trashing it. It will come in handy and save money! If you have problems with yours, I suggest getting some help with it.
Ours never jammed. Never needed anything but some light maintenance once a year (and it never demanded it, we just do it because that is what we do)! Great little machine. Fast enough also.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
1
Horrible product, choose another brand
on September 20, 2019
Posted by: MiMo
from Los Angeles
I bought this product about 4 months ago and it has been arguably the worst experience I have ever had with any piece of technology. It constantly malfunctions and doesnt perform as needed. I often times just try printing a single label and the machine will shoot out 5.5 extra labels, for no reason. I have followed every recommendation by the company including rebooting, redownloading the drivers and purchasing the branded labels. Also, I have confirmed that the settings on my computer are accurate. AVOID THIS PRODUCT AT ALL COSTS.
No, I would not recommend this to a friend.
Response from Dymo.comBy Luke, DYMO, September 24, 2019
Hi, MiMo, Luke from DYMO Consumer Care. Thank you providing us feedback for our DYMO LabelWriter 4XL. I am very sorry that our product has not met your expectation.
The labels that are used alongside our printers must be DYMO brand, other brands can cause feed issues or even incorrect sizing of the data that is printed upon your label.
If you are printing from 3rd party software or a browser, it is important that you select the correct label size within the printer properties window. A helpful tip is to scale the image down to 85/90% as often the data in 3rd party software/browsers is a little too large for our label and it does not auto fit like the DYMO software.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
The labels that are used alongside our printers must be DYMO brand, other brands can cause feed issues or even incorrect sizing of the data that is printed upon your label.
If you are printing from 3rd party software or a browser, it is important that you select the correct label size within the printer properties window. A helpful tip is to scale the image down to 85/90% as often the data in 3rd party software/browsers is a little too large for our label and it does not auto fit like the DYMO software.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
Written by a customer while visiting Dymo.com
Customer Rating
4
Worked Great until it didn't anymore
on March 19, 2017
Posted by: thewiredknot
from Ellenville, NY, United States
Like another reviewer my machine will spit out a bunch of blank labels before or after printing the label. Yes, I've made sure it's loaded properly, yes it's all the way to the left. This started happening when I got through 75% of my first roll of labels. Now I guess I have to buy the cleaning cards (which should come with the machine in my opinion) to see if that helps.
I would recommend this to a friend!
Response from Dymo.comBy Dymo, Dymo, March 20, 2017
I apologize that you have experienced issues printing with your LabelWriter 4XL. Based on what you have described I would recommend cleaning your printer. If you do not have a cleaning card you may use a business card saturated with rubbing alcohol. Feed the business card through your printer about 5-6 times. If you continue to have this problem, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST.
Written by a customer while visiting Dymo.com
Customer Rating
2
When it works its great
on November 29, 2018
Posted by: SHARON CM
I will be printing labels and then it will just stop, it is so frustrating! I work my home business after a regular 9 hour work day and don't have the time or patience for an expensive item that doesn't work consistently.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, November 30, 2018
Hello Sharon, I am Steph from Dymo Consumer Care. Thank you for contacting us regarding your LabelWriter 4XL. We apologize you have experienced problems printing. Based on what you have described, I recommend you to be sure the labels are Dymo brand and loaded to the far left of the feed area and are not shifting to the right during printing. This should eliminate the issue of blank labels advancing. If you are still experiencing problems, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your business and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Inconsistent, Malfunctioning Printer
on March 1, 2020
Posted by: ajb206
from Los Angeles
This label printer has been malfunctioning since the day I purchased it. It is extremely inconsistent - it will work a couple times and then stop completely or will ghost print tons of labels. It also prints partial labels at times rendering them completely useless. I have wasted countless labels with this printer due to these issues and have only used the correct size Dymo brand labels and fed them through the printer as directed. I have purchased many other Dymo brand printers in the past and am extremely disappointed in this product.
No, I would not recommend this to a friend.
Response from Dymo.comBy Bartosz, DYMO, March 25, 2020
Hi, this is Bartosz from DYMO Consumer Care. Thank you for providing us feedback for the LabelWriter 4XL. We apologize our products have not met your expectations. Description of the issue indicates that the labels may not have been correctly inserted to the printer. Moreover, the problem may be caused by incorrect software installed on your computer, therefore it may not print properly. We would be very happy to assist you in resolving any issues with any of our products. If you need any further assistance please do not hesitate to contact us through the contact link on our website www.dymo.com. We appreciate your business and hope that you will continue to use DYMO products.
Written by a customer while visiting Dymo.com
Customer Rating
2
Love it...when it works correctly.
on August 5, 2018
Posted by: ehTenn
from Nashville, TN
I've had my printer for a year now. It's great, when it's not wasting labels which is 70% of the time. I only use DYMO brand labels and almost exclusively the large size. They are loaded to left and coming straight through the feed. Still, I have a trashcan full of wasted labels and only 3 that printed correctly.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, August 15, 2018
Thank you for contacting us regarding your LabelWriter 4XL. We apologize you have experienced problems printing. You are covered under the manufacturer's warranty for two year from date of purchase. We will need to complete troubleshooting steps to isolate the issue and determine if a replacement is necessary. If you are still experiencing problems, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your business and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com
Customer Rating
1
A piece of garbage
on April 21, 2020
Posted by: Jen18754
from Detroit
I liked it at first. But suddenly it started malfunctioning. It will print a label and then feed out 10 blank labels after that, and then you have to roll up the labels again so you don’t waste them. It also prints half labels, and constantly says its out of paper when it’s not. This thing is an absolute piece of garbage and I’m replacing it with a NON Dymo brand.
No, I would not recommend this to a friend.
Response from Dymo.comBy Bartosz, DYMO, April 29, 2020
Hi Jen, this is Bartosz from DYMO Consumer Care. Thank you for providing us feedback for the LabelWriter 4XL. We apologize our products have not met your expectations. Description of the issue indicates that the labels may not have been correctly inserted to the printer. Moreover, the problem may be caused by debris left on a sensors, therefore they may not read the label quantity correctly. We highly advise you to clean the printer sensors and roller. We would be very happy to assist you in resolving any issues with any of our products. If you need any further assistance please do not hesitate to contact us through the contact link on our website www.dymo.com. We appreciate your business and hope that you will continue to use DYMO products.
Written by a customer while visiting Dymo.com