Customer reviews from Dymo.com
Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Average customer rating
2.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
45
4 Stars
8
3 Stars
7
2 Stars
28
1 Star
78
36%of customers recommend this product.
(
50 out of
137)
Customer Reviews for Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Customer Rating
1
Doesn't work
on February 8, 2023
Posted by: Karim
from California
Right out of the box it doesn't work... if you buy this product be prepared to find someone very tech savy to figure out what drivers go to what product... this problem is been happening since 2020...
FYI when it works it works and keeps working great it's just when you do a system update you will have to go through this nightmare again
FYI when it works it works and keeps working great it's just when you do a system update you will have to go through this nightmare again
Response from Dymo.comBy Cynthia, Dymo, February 9, 2023
Hello.
We sincerely apologize for the inconvenience caused.
Our drivers are available for download on our website, the information about where to download the drivers is also available in the printer's User Manual. When performing a System Update, please make sure the printer is disconnected and power cycle the printer as well.
To power cycle, remove the labels and power adapter then press the front-button 15 times, after that insert the power adapter and labels then try to print.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
Our drivers are available for download on our website, the information about where to download the drivers is also available in the printer's User Manual. When performing a System Update, please make sure the printer is disconnected and power cycle the printer as well.
To power cycle, remove the labels and power adapter then press the front-button 15 times, after that insert the power adapter and labels then try to print.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Buyer Be Aware
on December 11, 2023
Posted by: Annoyed23
Loved, until they did an update that doesn't allow for generic labels (which are half the cost of course), so now when I print....I get blank labels, the printed label printed on two labels and then more blank labels...so 15 labels are now trash. You guys suck for doing this. Looking into a different printer.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, January 15, 2024
Hello. Thank you for contacting us.
We sincerely apologize for the inconvenience caused.
To resolve the excessive feeding issue on this device, we recommend you clean the print head, roller, and sensors. Kindly visit dymo.com > DYMO Help Center > LabelWriter > How to Clean My LabelWriter.
Furthermore, we recommend using DYMO authentic labels as they reduce issues such as misaligned printing, excessive feeding, and label jams. We also guarantee that our labels will provide you with the best user experience.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
To resolve the excessive feeding issue on this device, we recommend you clean the print head, roller, and sensors. Kindly visit dymo.com > DYMO Help Center > LabelWriter > How to Clean My LabelWriter.
Furthermore, we recommend using DYMO authentic labels as they reduce issues such as misaligned printing, excessive feeding, and label jams. We also guarantee that our labels will provide you with the best user experience.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Seriously Disappointed
on October 17, 2019
Posted by: Denese
from Portland, OR
The printer ceased to work properly less than one week post purchase. Ranging from a constantly blinking blue indicator light to "ghost" printing (and ruining) multiple reams of labels, I am beyond frustrated. DO NOT RELY UPON THE FUNCTIONALITY OF THIS PRINTER FOR AN EFFICIENT WORKFLOW. Lastly, the outdated software obliterates any goals of achieving a seamlessly integrated packaging process.
No, I would not recommend this to a friend.
Response from Dymo.comBy Luke, DYMO, October 18, 2019
Hi Denese, Luke from DYMO Consumer Care. Thank you providing us feedback for our LabelWriter 4XL. I am very sorry that our product has not met your expectation.
The blinking light on the front of your printer indicates that the labels are not inserted correctly or detected. This could be a possible sensor issue. The printer should not ‘ghost’ print as you described. If the data on the label is shapes and text then it is possible your printer is stuck in self-test mode. If this is the case, you can remove the front faceplate of the printer and then reinsert it making sure it is not holding the front feed button down. I will contact you directly to offer assistance on resolving the issues you are experiencing.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
The blinking light on the front of your printer indicates that the labels are not inserted correctly or detected. This could be a possible sensor issue. The printer should not ‘ghost’ print as you described. If the data on the label is shapes and text then it is possible your printer is stuck in self-test mode. If this is the case, you can remove the front faceplate of the printer and then reinsert it making sure it is not holding the front feed button down. I will contact you directly to offer assistance on resolving the issues you are experiencing.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
Written by a customer while visiting Dymo.com
Customer Rating
1
Only buy if you hate yourself and your team
on June 29, 2022
Posted by: hate DYMO
Painful driver - will often print the wrong size and skip sheets. Cost per label is more than color laser. Defeats the purpose of a thermal printer. Proprietary labels. Hate hate hate.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, July 6, 2022
Hello.
We sincerely apologize for the inconvenience caused by our product. Kindly make sure you have selected the correct label size in the software before printing a label.
Based on the information that you provided, we recommend cleaning your printer to solve the excessive feed issue. Please use a cleaning card supplied in the original box or a business card moistened with an alcohol solution such as ethanol, isopropyl, acetone, or hand sanitizer, remove the front face cover, take the cleaning card (or business card) and feed it through the print roller 5-10 times making sure to cover all parts of the printer.
Once it has been done, please clean the sensors of the printer. Locate the sensor board below the black lever and clean them thoroughly using a dry cotton bud.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused by our product. Kindly make sure you have selected the correct label size in the software before printing a label.
Based on the information that you provided, we recommend cleaning your printer to solve the excessive feed issue. Please use a cleaning card supplied in the original box or a business card moistened with an alcohol solution such as ethanol, isopropyl, acetone, or hand sanitizer, remove the front face cover, take the cleaning card (or business card) and feed it through the print roller 5-10 times making sure to cover all parts of the printer.
Once it has been done, please clean the sensors of the printer. Locate the sensor board below the black lever and clean them thoroughly using a dry cotton bud.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Does NOT integrate with Quickbooks 2015!
on December 30, 2014
Posted by: Jakeodoule
from washington
They tell you all over the website it integrates with Quickbooks. What they don't tell you is it doesn't work with 2015. Now i'm stuck with a $250 boat anchor till they decide to make the add on for QB2015.
AT LEAST TELL US IT DOESN'T WORK WITH THIS VERSION!
AT LEAST TELL US IT DOESN'T WORK WITH THIS VERSION!
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, August 1, 2016
Thank you for contacting us through our feedback website. We apologize that you are not completely satisfied with your LabelWriter 4XL. We have noted your difficulty with Quickbooks however Quickbooks 2015 is compatible with Pro and Premier but is not compatible with Enterprise, Point of Sale, nor accountant. If you have any further questions please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to find a solution for you. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
5
Amazingly responsive!
on July 19, 2010
Posted by: photosolve
from Tulsa, OK
Printing on 4x6 labels was something my regular ink jet printer was assigned to do until I got the 4XL...The labels from the ink jet were not waterproof, and it was always a hassle loading the label sheets. Now, the 4XL is assigned to all the USPS, DHL, UPS printing tasks and it does an amazing job...the labels are waterproof, highly durable, and the printing is hi-res quality.
Pros: Quiet, Works Quickly, Strong Labels, Simple Controls, Durable, Neat Settings
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
5
Worth it!
on October 16, 2013
Posted by: etsyseller
from Virginia
We bought this to use with our small business. It prints quickly, is easy to use and doesn't take up much room. My biggest problem with it is at the end of the roll it tends to spit out the last few labels instead of using them. Overall we've had very few be wasted. It's paid for itself already and I recommend it, even for a small business.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
1
I Loved This Printer Until It Stopped Connecting
on October 19, 2021
Posted by: washappy
I've used this printer for about a year. It recently stopped connecting to my computer. I've tried uninstalling, reinstalling, rebooting, everything. From googling it looks like it doesn't work with macOS Big Sur??? I've found no solution. This was a great product, when I can use it.
No, I would not recommend this to a friend.
Response from Dymo.comBy Consumer Service, October 20, 2021
Hello, this is Kasia from DYMO Consumer Care. I am sorry that you experienced issues with our product. I would like to inform you that the LabelWriter 4XL printer is compatible with Mac OS Big Sur. Please make sure that you have the latest version of DYMO software installed on your computer (software downloads are available on our website: dymo.com). Please note, that the DYMO prnter should be connected directly to the USB port on your computer. Use of any USB hubs or extensions usually disrupts the connectivity between the printer and the OS system. If you are still having issues with your printer, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com