Customer reviews from Dymo.com
Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Average customer rating
2.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
45
4 Stars
8
3 Stars
7
2 Stars
28
1 Star
78
36%of customers recommend this product.
(
50 out of
137)
Customer Reviews for Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Customer Rating
1
Ugh - so frustrating!
on October 2, 2019
Posted by: TPark
This label printer has been a constant thorn in my side - my Windows desktop simply does not recognize the printer. After uninstalling and reinstalling the "Dymo Connect" software, which appears to be the only source of a print driver, it still does not work - I'm tapping out, and going with another brand for a thermal label printer.
Never again, Dymo.
Never again, Dymo.
No, I would not recommend this to a friend.
Response from Dymo.comBy Monika, DYMO, October 3, 2019
Hi TPark, Monika from DYMO Consumer Care. Thank you providing us feedback for our DYMO LabelWriter 4XL. I am very sorry that our product has not met your expectations.
If Windows does not recognize the printer and lists it under “Unspecified” devices, you may try to restart your computer, use another USB cable and connecting the printer to another USB port. These usually solve the problem and after reconnecting, the printer appears under “Printers” in “Devices and Printers”.
If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 23373837. You can find these options under the support tab on the DYMO website, www.dymo.com.
If Windows does not recognize the printer and lists it under “Unspecified” devices, you may try to restart your computer, use another USB cable and connecting the printer to another USB port. These usually solve the problem and after reconnecting, the printer appears under “Printers” in “Devices and Printers”.
If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 23373837. You can find these options under the support tab on the DYMO website, www.dymo.com.
Written by a customer while visiting Dymo.com
Customer Rating
2
prints too small, can't read anything
on October 5, 2019
Posted by: jbwhining
from KCMO
Only had a problem a few times with UPS or Fedx not being able to read the barcode. The biggest mistake the programmers made with this label printer is that there's no way to set the print size larger unless you use adobe, which has it's own bias against anything on your computer that's not ... to their liking.. let's just say. Therefore you get printed barcodes that you can't read without a mag.glass. Really, it's very irritating. Put up with or go with another brand, there's plenty that work fine without bowing down to adobe or microsoft or any of these brands that won't listen to the thousands upon thousands of customer requests..
No, I would not recommend this to a friend.
Response from Dymo.comBy Monika, DYMO, October 8, 2019
Hi Jbwhining, Monika from DYMO Consumer Care. Thank you providing us feedback for our DYMO LabelWriter 4XL. I am very sorry that our product has not met your expectations.
DYMO released software: DYMO Label Software and DYMO Connect. In this software you can create labels with font size as big as you want. I know, however that when using UPS or FedEx it is more convenient to use their program which creates the labels automatically. Unfortunately, we have no influence upon these and their font settings. Please note, that when creating standard labels, you can use DYMO Software and its functionalities.
If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 23421727. You can find these options under the support tab on the DYMO website, www.dymo.com.
DYMO released software: DYMO Label Software and DYMO Connect. In this software you can create labels with font size as big as you want. I know, however that when using UPS or FedEx it is more convenient to use their program which creates the labels automatically. Unfortunately, we have no influence upon these and their font settings. Please note, that when creating standard labels, you can use DYMO Software and its functionalities.
If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 23421727. You can find these options under the support tab on the DYMO website, www.dymo.com.
Written by a customer while visiting Dymo.com
Customer Rating
3
Nice one
on April 29, 2020
Posted by: Rob_123
from Orlando, FL, USA
Excellent product using it for my Business purpose
I would recommend this to a friend!
Response from Dymo.comBy Tarun, DYMO, May 7, 2020
Hello Joseph, this is Tarun from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 4XL. All feedback is valuable to us and helps us develop ourselves further to provide the best possible consumer service. If you have any issues with our DYMO products, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 26272412. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
2
Love the printer, hate how it behaves
on June 4, 2020
Posted by: CLWLKHI
from PA
So 1 month down and it has decided to stop working 3 times. ONLY way to resolve is to uninstall, restart computer, reinstall and pray it takes. If not do it again
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, June 5, 2020
Hi, Khanh from DYMO Consumer Care.
Thank you for providing us feedback for our DYMO LabelWriter 4XL. I am very sorry that our product has not met your expectation. You can try unplugging device from PC and power supply; remove labels; plug power supply back and check if blue light is blinking; then insert labels and try feeding 1 labels. After that please got to Control Panel > Device and Printers and clear all printing queue of the device, right click and remove device; then connect the device back to PC and look for your device on the list. We are happy to assist in resolving all issues with any of our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 26695668. You can also find ‘Contact us’ option under the support tab.
Thank you for providing us feedback for our DYMO LabelWriter 4XL. I am very sorry that our product has not met your expectation. You can try unplugging device from PC and power supply; remove labels; plug power supply back and check if blue light is blinking; then insert labels and try feeding 1 labels. After that please got to Control Panel > Device and Printers and clear all printing queue of the device, right click and remove device; then connect the device back to PC and look for your device on the list. We are happy to assist in resolving all issues with any of our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 26695668. You can also find ‘Contact us’ option under the support tab.
Written by a customer while visiting Dymo.com
Customer Rating
1
Many Headaches Later... Not Worth It
on June 19, 2020
Posted by: brimor
from Philadelphia
I've had this printer for close a year now. Like many other have said when it works it's great... but when it doesn't it's a real time waster trying to figure out the issue. No one troubleshooting approach works. And as time goes on, it seems like there are more and more of the same issues (disconnects, doesn't read paper, prints blank paper, etc etc). Not worth it considering it's rather expensive
No, I would not recommend this to a friend.
Response from Dymo.comBy Tarun, DYMO, June 23, 2020
Hello Brian, this is Tarun from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 4XL. We apologize our product has not met your expectations. We would be very happy to assist you in resolving any issues with our products. For issues with excessive feeding I would recommend cleaning the print head and the roller of your LabelWriter. In order to do that, please follow these steps: 1. Please use a business card that is coated with an alcohol-solution such as ethanol, isopropyl, acetone or hand sanitizer 2. Take the card and feed it through the print roller 5-10 times making sure to cover all parts of the printer 3. Please allow 5 minutes for the printer to dry before testing. If have any other issues, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 26970146. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
LabelWriter 4XL
on January 22, 2021
Posted by: Ruby
from Arkansas
Oh how I wished I had read the reviews before I bought this DYMO LabelWriter 4XL.
I have been working for nearly a month to try to use this printer. I called DYMO Support and stayed on the phone (basically on hold) for 1 1/2 + hrs to get help. When someone finally answered the phone, they put me on hold for someone else to help. I never heard from anyone a again so I finally hung up.
Today, I got on chatting with Emmanuel. He tried to help and I guess he got frustrated cause he hung up on me. Then I tried several times today to get back on to chat with someone, and they tell me "no agents are available to chat with me".
I need help !!!!!
Like, I told Emmaneul, I am ready to throw this printer in the trash !!!!
I can't comment on the Pros and Cons of LabelWriter 4X. I have never gotten to use it.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, January 25, 2021
Hi, Khanh from DYMO Consumer Care.
Thank you for providing us feedback for our DYMO LabelWriter 4XL. I am very sorry that our product has not met your expectation. In this case, please contact us directly so that we are able to assist you with alternatives. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 30253328. You can also find ‘Contact us’ option under the support tab.
Thank you for providing us feedback for our DYMO LabelWriter 4XL. I am very sorry that our product has not met your expectation. In this case, please contact us directly so that we are able to assist you with alternatives. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 30253328. You can also find ‘Contact us’ option under the support tab.
Written by a customer while visiting Dymo.com
Customer Rating
4
Love My Dymo
on October 19, 2021
Posted by: Zipaline
from Nebraska
I've had my Dymo 4XL for almost 2 years now. Overall I love it. I have had a few problems now and then but have always been able to resolve it. Usually the main problem is making sure the labels are pushed all the way to the left. Once they printed blank but I cleaned the censor and everything was fine. I am trying to figure out if i can use smaller labels in my Dymo right now so I can put a price tag on my products but haven't figured it out yet.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
5
2 years works great over 20,000 labels
on December 7, 2021
Posted by: 608 The Factory
from Brodhead WI
I have had this label print going on 2 years and not one problem. We have printed over 20,000 labels.
Jeremy
owner of 608 The Factory
Jeremy
owner of 608 The Factory
I would recommend this to a friend!
Written by a customer while visiting Dymo.com