Customer reviews from Dymo.com
Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Average customer rating
2.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
45
4 Stars
8
3 Stars
7
2 Stars
28
1 Star
78
36%of customers recommend this product.
(
50 out of
137)
Customer Reviews for Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Customer Rating
1
Terrible, inconsistent and barely works
on July 14, 2018
Posted by: dsafasf
from Philly, pa
I bought this a little under a year ago, and would not recommend it to anyone. It has caused us problems every step of the way.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, July 26, 2018
Thank you for contacting us regarding your LabelWriter 4XL. We apologize you have experienced problems printing. If you are still experiencing problems, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your business and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com
Customer Rating
2
Previous Install Fine - This One Nightmare
on August 24, 2018
Posted by: Pretty Sick of This
from Oregon
Reinstall into same model computer with same operating system (Windows 7 Pro 64 bit), reinstall Dymo software, windows says can't find driver. Uninstall/Reinstall. Windows still not finding driver. Time is money. Money flying out window.
Response from Dymo.comBy Dymo, Dymo, August 27, 2018
Thank you for contacting us through our feedback website. We apologize that you are experiencing issues with your LabelWriter . We have noted your difficulty getting the drivers identified. You can try updating the drivers in Device Manager. If you are still experiencing problems please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to find a solution for you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Doesn't Work, Very Disappointing
on September 29, 2018
Posted by: JCessna
from Arizona
I just bought this 4XL label printer and I had high hopes. I followed the direction and set out to print a test label. The first time I tried I got it to print but it kept feeding labels, so I had one test label and 4 blanks. I rebooted and tried again and now every time I try to print it says that it is out of paper, but this clearly isn't the case. I have not been able to find a solution and am considering returning it to Quill and buying a different brand. After seeing these reviews I am regretting the initial purchase.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, October 1, 2018
Thank you for contacting us regarding your LabelWriter 4XL. We apologize you have experienced problems printing. Based on what you have described, I recommend you to be sure the labels are Dymo brand and loaded to the far left of the feed area and are not shifting to the right during printing. This should eliminate the issue of blank labels advancing. If you are still experiencing problems, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your business and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com
Customer Rating
5
Works perfectly
on March 13, 2019
Posted by: LoRemz
from Marin, CA
I bought this used from a friend a few years ago and I am amazed that it's still going strong. It has only jammed once and I was able to take it apart completely and put it back together. I have never had any issues with this machine. I think I've printed thousands of labels not to mention the friend who had it before me had a business and printed thousands of labels too. Great product!
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
1
Marginal hardware mutilated by dreadful software
on June 18, 2019
Posted by: BHITOV
from Death Valley
iMac Pro, Mojave, 802.11ac
iMac sees 4XL on the network, but everything good ends there.
The OSX software is atrocious.
The templates are useless, but at least you can’t modify them or add new templates or — erase input?
Dymo uses smart technology to never remember your address book and requires you to choose it every time you open the app.
Dymo software uses smart technology to place return addresses and to addresses into templates, but then it ignores user input and places to into from and won’t allow deletions. You can’t erase or backup: you start over. With nothing.
In the unlikely event you reach print, Dymo thinks it’s printed, but it’s failed with no error. At least you get to print lots of expensive, blank labels.
iOS. Dymo software is a cruel joke.
The OSX and iOS software is so bad, I’m trying to find third-party pay apps.
iMac sees 4XL on the network, but everything good ends there.
The OSX software is atrocious.
The templates are useless, but at least you can’t modify them or add new templates or — erase input?
Dymo uses smart technology to never remember your address book and requires you to choose it every time you open the app.
Dymo software uses smart technology to place return addresses and to addresses into templates, but then it ignores user input and places to into from and won’t allow deletions. You can’t erase or backup: you start over. With nothing.
In the unlikely event you reach print, Dymo thinks it’s printed, but it’s failed with no error. At least you get to print lots of expensive, blank labels.
iOS. Dymo software is a cruel joke.
The OSX and iOS software is so bad, I’m trying to find third-party pay apps.
No, I would not recommend this to a friend.
Response from Dymo.comBy Luke, DYMO, June 21, 2019
Hi BHITOV, Luke from DYMO Consumer Care. Thank you for providing feedback for the DYMO Connect Software. I am sorry to hear our product has not met your expectations.
If the features of the DYMO Connect software do not suit your needs we also provide the older version of our software (DYMO Label Software v8.7.3) on our website. You can find this under the ‘Support’ tab at the top of the website.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
If the features of the DYMO Connect software do not suit your needs we also provide the older version of our software (DYMO Label Software v8.7.3) on our website. You can find this under the ‘Support’ tab at the top of the website.
We are happy to assist in resolving all issues with any of our products. If you require any further assistance do not hesitate to contact us via our contact link on our website www.dymo.com.
Written by a customer while visiting Dymo.com
Posted by: La Casita
from Houston, Texas
Verified Purchase:Yes
I bought this for my business and it works wonderful . Very easy set up and very user friendly. It had definitely saved me time and money.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
1
AWFUL
on August 11, 2019
Posted by: jake7
from Fort Myers, FL
Do not buy this DYMO 4XL Printer! it stops working after a month and will not stop printing extra labels! i have lost so much money due to the design flaw that this printer has!
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, August 23, 2019
Hello Jake, this is Anna from DYMO Consumer Care. Thank you for providing us feedback for the LabelWriter 4XL. We apologize our products have not met your expectations. It is important that the labels have been inserted correctly within your printer. The labels should be inserted through the feed path as far left within the device as possible and the back of the label should be facing you on insertion. Excessive feeding might also be caused by usage of non-DYMO labels, dirty sensors or outdated drivers. We would be very happy to assist you in resolving any issues with any of our products. If you need any further assistance please do not hesitate to contact us through the contact link on our website www.dymo.com. We appreciate your business and hope that you will continue to use DYMO products.
Written by a customer while visiting Dymo.com
Customer Rating
2
Doesn't work with a Mac
on September 9, 2019
Posted by: iMac User
from Carson City, NV
Trust me on this, don't believe their marketing. I have two iMac's both are newer models. The 4xl will not save image overlays, no matter what you do.
No, I would not recommend this to a friend.
Response from Dymo.comBy Monika, DYMO, September 10, 2019
Hi iMac User, Monika from DYMO Consumer Care. Thank you providing us feedback for our DYMO LabelWriter 4XL. I am very sorry that our products have caused you so much trouble.
Each time you click on save in the software the labels are saved on your computer and you should be able to access them through the DYMO Label Software under “Saved Labels” provided that they are saved in the default location. You can also check if they are saved in the default location on your computer by following path: Macintosh: Macintosh HD > User > Your User Account > Documents > DYMO Label Software > Labels. If the labels are saved in the default location but not visible in the software, please uninstall the DYMO Label Software by dragging it to the trash and then emptying the trash and then reinstall it.
If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 23096406. You can find these options under the support tab on the DYMO website, www.dymo.com.
Each time you click on save in the software the labels are saved on your computer and you should be able to access them through the DYMO Label Software under “Saved Labels” provided that they are saved in the default location. You can also check if they are saved in the default location on your computer by following path: Macintosh: Macintosh HD > User > Your User Account > Documents > DYMO Label Software > Labels. If the labels are saved in the default location but not visible in the software, please uninstall the DYMO Label Software by dragging it to the trash and then emptying the trash and then reinstall it.
If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 23096406. You can find these options under the support tab on the DYMO website, www.dymo.com.
Written by a customer while visiting Dymo.com