Customer reviews from Dymo.com
Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Average customer rating
2.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
45
4 Stars
8
3 Stars
7
2 Stars
28
1 Star
78
36%of customers recommend this product.
(
50 out of
137)
Customer Reviews for Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Customer Rating
1
Dymo label writer uses
on September 9, 2022
Posted by: Dymo bad service
from Castroville rc
Daemul label printer keeps using my labels and spitting them out for no reason and not putting the label to it supposed to it isn’t working the way that it is supposed to function printing labels the way that it needs to it’s putting labels out over and over that I purchased
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, September 13, 2022
Hello,
We apologize for the inconvenience you are experiencing with our printer. Excessive feeding usually happens when the labels are loaded inverted, non- DYMO labels and dirty sensors. Could you please make sure of the those issues. Nevertheless, Your valuable feedback is important for us to improve products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize for the inconvenience you are experiencing with our printer. Excessive feeding usually happens when the labels are loaded inverted, non- DYMO labels and dirty sensors. Could you please make sure of the those issues. Nevertheless, Your valuable feedback is important for us to improve products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Not worth the high price
on September 30, 2022
Posted by: Tina96
from Miami, Fl
Had my label 4XL for only 2 years and has always given me issues, paper jams, never balanced. I use exactly paper from dymo and still same issue. Now always getting error, doesn't detect paper, and prints out like 10 labels even though just printing 1.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, October 3, 2022
Hello Tina.
Please accept our sincerest apologies for the inconvenience caused. We recommend cleaning your printer to solve the excessive feed issue. Please use a cleaning card supplied in the original box or a business card moistened with an alcohol solution such as ethanol, isopropyl, acetone, or hand sanitizer. Remove the front face cover, take the cleaning card (or business card), and feed it through the print roller 5-10 times making sure to cover all parts of the printer.
Once it has been done, please clean the sensors of the printer. Locate the sensor board below the black lever and clean them thoroughly using a dry cotton bud.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Please accept our sincerest apologies for the inconvenience caused. We recommend cleaning your printer to solve the excessive feed issue. Please use a cleaning card supplied in the original box or a business card moistened with an alcohol solution such as ethanol, isopropyl, acetone, or hand sanitizer. Remove the front face cover, take the cleaning card (or business card), and feed it through the print roller 5-10 times making sure to cover all parts of the printer.
Once it has been done, please clean the sensors of the printer. Locate the sensor board below the black lever and clean them thoroughly using a dry cotton bud.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Review
on October 26, 2022
Posted by: Kenneth
from Hawaiʻi
I constantly have issues with my printer. It works 25% of the time
I would recommend this to a friend!
Response from Dymo.comBy Satya, DYMO, October 28, 2022
Hi Kenneth,
We are sorry to hear that you are facing issue with our printer. Printer might give print errors when used on external applications or 3rd party labels were used or different settings chosen on external application. Please Make sure you are using DYMO labels and relevant settings (label size and orientation) made on external application. However you feedback is valuable for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry to hear that you are facing issue with our printer. Printer might give print errors when used on external applications or 3rd party labels were used or different settings chosen on external application. Please Make sure you are using DYMO labels and relevant settings (label size and orientation) made on external application. However you feedback is valuable for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
terrible
on November 9, 2022
Posted by: brkj
from san diego
the most problematic printer ever. stay away from this product
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, November 11, 2022
Hello.
We are sorry to hear that you are facing issues with our product. We would appreciate if you could provide us the issue in brief that you are facing printer itself or printing from software. However, your valuable feedback is important for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry to hear that you are facing issues with our product. We would appreciate if you could provide us the issue in brief that you are facing printer itself or printing from software. However, your valuable feedback is important for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Poor customer service hard to learn to use bad pro
on January 6, 2023
Posted by: Markus
from Williams Lake
Poor customer service hard to learn to use bad product
Response from Dymo.comBy Cynthia, Dymo, January 17, 2023
Hello.
We sincerely apologize for the inconvenience caused. Kindly reach out to us via our website or through LiveChat and we will be happy to assist you with instructions on how to use the printer.
We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Kindly reach out to us via our website or through LiveChat and we will be happy to assist you with instructions on how to use the printer.
We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Runs through labels
on September 7, 2017
Posted by: RETURNING
Jams easily, won't even work with the Dymo-exclusive labels, and is not reliable. Returning this and will just print on plan paper. At least I can count on my printer to work.
No, I would not recommend this to a friend.
Written by a customer while visiting Dymo.com
Customer Rating
4
Wireless Version ETA
on February 11, 2018
Posted by: PPals
from Australia
I've been using this printer for years. I have some issues but for the most part is pretty good. Not as solid as it should be for business use.
When is a wireless version with cloud printing going to be released. Also larger capacity would be nice
When is a wireless version with cloud printing going to be released. Also larger capacity would be nice
I would recommend this to a friend!
Response from Dymo.comBy Dymo, Dymo, March 26, 2018
Thank you for contacting us through our feedback website regarding your LabelWriter 4XL. Unfortunately, at this time we do not have this model in a Wireless option or an anticipated date. I will be sure to notate this request for our development team. If you have any other questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
5
Great Labelmaker!
on April 13, 2018
Posted by: dymous
from USA
Loved the LabelWriter 4XL that I received. It's so easy to use and lets you get creative.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com