Customer reviews from Dymo.com
Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Average customer rating
2.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
45
4 Stars
8
3 Stars
7
2 Stars
28
1 Star
78
36%of customers recommend this product.
(
50 out of
137)
Customer Reviews for Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Customer Rating
5
Works perfectly for me! I love it!
on March 13, 2020
Posted by: Anonymous
from Saint Paul, Minnesota
I've had this printer for four years now and I stopped by the website to buy an extra roll and noticed all of the poor reviews. I've never had a single problem with this printer...it's perfect for my large labels, postage and I just started using it for all of my address labels for regular envelopes too. I highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
1
Not worth it.
on May 11, 2020
Posted by: lanabanana
from Los ángeles, CA
This label printer has given me SOO many problems. It hasn't helped streamline my business, just make things more difficult to be honest. When it works its great, but when it doesn't its so frustrating and pointless. Its constantly disconnecting from my MAC and needs so much attention. No other printer has given me this much strife before. If you're on the fence of getting this printer... DONT! Save yourself the time and gray hair.
No, I would not recommend this to a friend.
Response from Dymo.comBy Tarun, DYMO, May 15, 2020
Hello Alana, this is Tarun from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 4XL. We apologize our product has not met your expectations. We would be very happy to assist you in resolving any issues with our products. For issues related to frequent disconnection on mac, we recommend that the USB cable is connected directly into the computer. We do not recommend using USB hubs or dongles as they can cause issues with the printer. If you are still having issues with your printer, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 26392464. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
biggest waste of money time and energy
on December 1, 2021
Posted by: disgruntled grandchild
from Houston
this thing is a piece of poo. it cannot tell when it has paper, it errors 80% of the time, if it prints to labels in a row i consider myself lucky. I would recommend never buying a dymo product if you enjoy your sanity
Response from Dymo.comBy DYMO, December 3, 2021
Hello, this is Faith from DYMO Consumer Care. Thank you for contacting us regarding our DYMO LabelWriter 4XL. The issue usually happens when labels are not inserted correctly or the sensors are dirty or obstructed. Please click the short YouTube link on how to insert the labels: https://www.youtube.com/watch?v=MKJduPG5d4s. To clean the printer please follow the steps: a) Open the lid of the printer b) Grip top part of the front cover and lift it up c) Remove the cover by pulling it towards you d) Pull up the label guide and check that there is no physical jam. You can also feed an alcohol coated business card 5-10 times making sure to cover all parts of the printer and try to print after drying. Sincerely, DYMO North America Team If you are still having issues, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Horrible
on January 8, 2022
Posted by: Charlie T
from Florida
I have set up tons of printers and i have never witnessed anything more unnecessarily complicated as this thing.
Response from Dymo.comBy Kasia, Consumer Care, January 10, 2022
Hello, this is Kasia from DYMO Consumer Care. We are very sorry that you have experienced issues with our product. If you are still having issues with your printer, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday, 9am-5pm EST, as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Horrible
on July 8, 2022
Posted by: mARTA
from NJ
i purchased it over 2 months ago and it does NOTHING BUT FRUSTRATE MY LIFE ON A DAILY BASIS
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, July 12, 2022
Hello Marta.
We sincerely apologize that our product has not met your expectations. We expect the best from our products and it seems, on this occasion, we have let you down.
Kindly reach out to us via our website or through LiveChat so that we can further assist you. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize that our product has not met your expectations. We expect the best from our products and it seems, on this occasion, we have let you down.
Kindly reach out to us via our website or through LiveChat so that we can further assist you. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
horrible printer
on July 25, 2022
Posted by: international sales
from Mission Viejo CA
bought this three months ago. simply does not work. tried feeding in paper. power light just blinks. also, tried using the software and it does not integrate with corel or any other.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, July 26, 2022
Hello.
We sincerely apologize for the inconvenience caused by our product.
The issue that you've described might be caused by the dirty sensors of the printer. You can clean the sensors of the printer if you remove the front face cover, pull the black lever inside the printer, locate the sensors board and clean them using a dry cotton bud. We recommend using DYMO authentic labels with our printers.
If you would like to print from third-party software, please make sure you have the DYMO software installed first. If the third-party software is still not detecting the printer, please contact your software provider for assistance with connecting to their software.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused by our product.
The issue that you've described might be caused by the dirty sensors of the printer. You can clean the sensors of the printer if you remove the front face cover, pull the black lever inside the printer, locate the sensors board and clean them using a dry cotton bud. We recommend using DYMO authentic labels with our printers.
If you would like to print from third-party software, please make sure you have the DYMO software installed first. If the third-party software is still not detecting the printer, please contact your software provider for assistance with connecting to their software.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Constant Issues, should have thrown it away.
on August 9, 2022
Posted by: hamsammy
from Minnesota
The machine cannot tell when it has paper, it errors 90% of the time, I cleaned it, and always double checked to make sure labels where inserted correctly, if it prints two labels in a row I jump for joy. I would only recommend buying a DYMO product just to throw it out the window.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, August 15, 2022
Hello.
I am sorry to to hear that you experiencing issues with our printer. Kindly make sure that using genuine DYMO labels only to avoid excessive feeding and label jams. In order to fix the issue quickly and in efficient way, please contact DYMO support. Nevertheless, your feedback is very valuable to us to improve our product.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
I am sorry to to hear that you experiencing issues with our printer. Kindly make sure that using genuine DYMO labels only to avoid excessive feeding and label jams. In order to fix the issue quickly and in efficient way, please contact DYMO support. Nevertheless, your feedback is very valuable to us to improve our product.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
4 broken 4xls. Do not buy
on September 8, 2022
Posted by: Jfisher
from Ashland.VA
These printers all break the same way. Eventually it will say out of labels but its not and just keeps feeding blank labels slowly through the machine. The machine sees the labels though because the blue light isn't blinking like it does when there is actually no labels.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, September 8, 2022
Hello.
We apologize for the issue you faced with our printers. We would like to inform, out of labels error would be given when 3rd party labels used, labels loaded loaded incorrectly and when dirt formed under the sensors. cleaning the printer sensors should resolve the issues in most cases. Please make sure, all the above are correctly done to make printer to work. However, your feedback is important for us to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize for the issue you faced with our printers. We would like to inform, out of labels error would be given when 3rd party labels used, labels loaded loaded incorrectly and when dirt formed under the sensors. cleaning the printer sensors should resolve the issues in most cases. Please make sure, all the above are correctly done to make printer to work. However, your feedback is important for us to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com