Customer reviews from Dymo.com
Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Average customer rating
2.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
45
4 Stars
8
3 Stars
7
2 Stars
28
1 Star
78
36%of customers recommend this product.
(
50 out of
137)
Customer Reviews for Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Customer Rating
1
I give it 0 starts if I could
on January 7, 2025
Posted by: rickyB
I've had this for 18 months and had a lot of intermittent problems with it, especially right after changing label rolls. After messing around for a while, I could get it to for a while and then it would start failing.
I kept having problems with it feeding out too many labels. I've lost at least 15 labels this time around. But now it's not working at all. I'm getting constant printer errors stating the printer is out of paper, printer is in error state, etc. And, it won't feed labels anymore. When it actually does decide to feed labels, it feeds 5 or 6 labels at a time. I have cleaned it multiple times and did what was suggested on the internet and nothing is working. I simply cannot get this to work anymore. And I just bought a new box of labels. Now I need a new printer. It certainly will not be a Dymo. Not after all the problems I've had with this one.
Response from Dymo.comBy DYMO, January 8, 2025
Hello.
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We recommend you clean the print head and roller by feeding a business card with alcohol on it in order to stop the excessive feeding that was the cause of the issue. Additionally, we recommend cleaning the printer sensors. Visit Dymo. com > Support > Dymo Help Center > LabelWriter > How to clean my Dymo printer for advanced instructions.
Furthermore, the use of generic labels can cause this issue which is why we recommend using DYMO authentic labels as they reduce issues such as misaligned printing, excessive feeding, and label jams. We also guarantee that our labels will provide you with the best user experience.
Lastly, ensure the labels are properly aligned, the perforated holes on the label should be aligned to the left side of the printer sticker facing down.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We recommend you clean the print head and roller by feeding a business card with alcohol on it in order to stop the excessive feeding that was the cause of the issue. Additionally, we recommend cleaning the printer sensors. Visit Dymo. com > Support > Dymo Help Center > LabelWriter > How to clean my Dymo printer for advanced instructions.
Furthermore, the use of generic labels can cause this issue which is why we recommend using DYMO authentic labels as they reduce issues such as misaligned printing, excessive feeding, and label jams. We also guarantee that our labels will provide you with the best user experience.
Lastly, ensure the labels are properly aligned, the perforated holes on the label should be aligned to the left side of the printer sticker facing down.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Horrible printer, horrible company
on January 8, 2025
Posted by: Dymoistrash2
from Mableton, Ga
Don’t buy anything from this site, they have printers available with outdated driver downloads that don’t even open. You’ll essentially have a paperweight, because you can’t get any software to use your printer. Selling unusable products is insane. Notice I had to pick dymoistrash2 as a name because dymoistrash is already taken.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, January 8, 2025
Hello.
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We sincerely apologize for the inconvenience caused. Our team is actively addressing the software download issue to ensure it is resolved as quickly as possible. In the meantime, you can access the software through our Help Center by following this link: https://help.dymo.com/s/article/Issues-downloading-the-software?language=en_US
We value your patience and sincerely regret any inconvenience this has caused.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We sincerely apologize for the inconvenience caused. Our team is actively addressing the software download issue to ensure it is resolved as quickly as possible. In the meantime, you can access the software through our Help Center by following this link: https://help.dymo.com/s/article/Issues-downloading-the-software?language=en_US
We value your patience and sincerely regret any inconvenience this has caused.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
years of great label printing
on January 10, 2025
Posted by: dymo xl
owned it for years without any trouble. i have had it for about 4 years now and have never had any issues. It's saved me a bunch on ink.
Written by a customer while visiting Dymo.com
Customer Rating
2
Printers great - Software Terrible
on January 15, 2025
Posted by: CCMed
Mechanically, the printers are great. I have a 4XL and 450. Software on the Mac however, is terrible. Endless problems connecting, the choosing addresses from the address book, etc. I've essentially quit using the 450 because of these issues. The 4XL was great for shipping UPS packages... **BUT** I've just gotten a new M4 Apple Silicon Mac, and the drivers don't work anymore. They require "Rosetta 2" to be installed so that the drivers can be downward compatible. Our IT department says that the first "Apple Silicon" M1 Mac came out 6 years ago, and they won't trust Rosetta 2 to run really old software. If Dymo can't update software in 6 years, then I guess we switch to another brand.
Response from Dymo.comBy DYMO, January 16, 2025
Hello.
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We sincerely apologize for the inconvenience caused. While we are glad to hear you’ve had a positive experience with the mechanical performance of your 4XL and 450 printers.
We understand the challenges posed by the need for Rosetta 2 on Apple Silicon Macs and the frustration this has caused, especially given the advancements in Mac hardware over the years. Please know that your concerns are valid. Our team is actively working on updates to improve compatibility and ensure a smoother experience for our customers using the latest technology.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We sincerely apologize for the inconvenience caused. While we are glad to hear you’ve had a positive experience with the mechanical performance of your 4XL and 450 printers.
We understand the challenges posed by the need for Rosetta 2 on Apple Silicon Macs and the frustration this has caused, especially given the advancements in Mac hardware over the years. Please know that your concerns are valid. Our team is actively working on updates to improve compatibility and ensure a smoother experience for our customers using the latest technology.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
2
Would recommend? Yes
(
0 out of
1)