Customer reviews from Dymo.com
Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Average customer rating
2.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
45
4 Stars
8
3 Stars
7
2 Stars
28
1 Star
78
36%of customers recommend this product.
(
50 out of
137)
Customer Reviews for Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Customer Rating
2
Waste of money!
on September 26, 2018
Posted by: StephanieM
from Springfield, MO
Bought this to use in my boutique a year ago. While it is amazing when it is working, it is more of a fight to get it to function properly. My regular printer would be way quicker than this. The labels are really high and every time I go to ship 10-15 packages anywhere from 6-15 labels get wasted. I spend more time resetting it than anything.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, September 27, 2018
Thank you for contacting us through our feedback website. We apologize that you are experiencing issues with your LabelWriter 4XL. We have noted your difficulty printing. If you are still experiencing problems please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to find a solution for you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Printer does not work
on September 29, 2018
Posted by: seller02
from Gardena,CA
Stay away from this printer. This printer can not print labels, it rarely works, and overall a waste of time and money.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, October 1, 2018
Thank you for contacting us through our feedback website. We apologize that you are experiencing issues with your LabelWriter 4XL. We have noted your difficulty printing. If you are still experiencing problems please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to find a solution for you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Awesome if it had worked!
on August 30, 2019
Posted by: pcstk
from Trondheim, Norway
This labelwriter, as all Dymo products, has failed me exactly at the moment I just needed a product that does what it is supposed to.
I keep buying Dymo products, and they keep failing, and I keep buying them thinking this is a reputable and respectable company whose products must be under constant improvement and development.
I seem to be wrong.
I keep buying Dymo products, and they keep failing, and I keep buying them thinking this is a reputable and respectable company whose products must be under constant improvement and development.
I seem to be wrong.
No, I would not recommend this to a friend.
Response from Dymo.comBy Monika, DYMO , September 10, 2019
Hi Pcstk, Monika from DYMO Consumer Care. Thank you providing us feedback for our DYMO LabelWriter 4XL. I am very sorry that our products have caused you so much trouble and have failed you the moment you needed them most.
If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 23095038. You can find these options under the support tab on the DYMO website, www.dymo.com.
If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 23095038. You can find these options under the support tab on the DYMO website, www.dymo.com.
Written by a customer while visiting Dymo.com
Customer Rating
1
Useless Printer !!!!
on February 27, 2020
Posted by: Sree
from CA
I was having issues from day 1 with this Printer. It shoots labels like a mad one or the drivers won't install on mac. The new update you have Mac 8.7.4 it is breathtakingly idiotic. I have been trying to add the drivers and I fail every time. I have used all sorts of remedies found online & still of no use.
No, I would not recommend this to a friend.
Response from Dymo.comBy Bartosz, DYMO, March 25, 2020
Hi Sree, this is Bartosz from DYMO Consumer Care. Thank you for providing us feedback for the LabelWriter 4XL. We apologize our products have not met your expectations. Issue with excessive feeding may be connected to the use of 3rd party labels or improper insertion of the labels to the printer. As for the software you have to make sure that you are installing software that is compatible with your macOS. We would be very happy to assist you in resolving any issues with any of our products. If you need any further assistance please do not hesitate to contact us through the contact link on our website www.dymo.com. We appreciate your business and hope that you will continue to use DYMO products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Why they can't make the driver better?
on May 15, 2020
Posted by: Dontbuyit
from dallas
I have to spend all day to figure it out why this garbage is not working....
Response from Dymo.comBy Tarun, DYMO, May 19, 2020
Hello, this is Tarun from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 4XL. We apologize our product has not met your expectations. We would be very happy to assist you in resolving any issues with our products. The drivers required for the printer to function are available with the DYMO software. As long as you have the DYMO software installed you will be able to print without issues. If you are still having issues with your printer, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 26441670. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Time Waster
on June 2, 2020
Posted by: dontbuyadymo
from Los Angeles, CA
We have had a Dymo LabelWriter 4XL for a couple of years and when it works, it's great. But anytime it decides to disconnect, to go offline, or to waste label after label, you can literally do nothing about it. Like many of the reviews on here, you waste so much time trying to uninstall, then install the software, and then boom still nothing works so you do it again and again, and just hope something works and hopefully 2 hours later you've fixed it. Our company has wasted so many hours trying to get it to connect and work that we're about ready to smash it to pieces since nothing that Dymo tells you to do works, you're literally just hoping that THIS time following the directions works. We're not incapable people, we follow the directions and know how to trouble shoot stuff, it's just not a good product. We'll be replacing this printer with a non-dymo printer as soon as we can.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, June 5, 2020
Hi, Khanh from DYMO Consumer Care.
Thank you for providing us feedback for our DYMO LabelWriter 4XL. I am very sorry that our product has not met your expectation. You can try unplugging device from PC and power supply; remove labels; plug power supply back and check if blue light is blinking; then insert labels and try feeding 1 labels. After that please got to Control Panel > Device and Printers and clear all printing queue of the device, right click and remove device; then connect the device back to PC and look for your device on the list. We are happy to assist in resolving all issues with any of our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 26695602. You can also find ‘Contact us’ option under the support tab.
Thank you for providing us feedback for our DYMO LabelWriter 4XL. I am very sorry that our product has not met your expectation. You can try unplugging device from PC and power supply; remove labels; plug power supply back and check if blue light is blinking; then insert labels and try feeding 1 labels. After that please got to Control Panel > Device and Printers and clear all printing queue of the device, right click and remove device; then connect the device back to PC and look for your device on the list. We are happy to assist in resolving all issues with any of our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 26695602. You can also find ‘Contact us’ option under the support tab.
Written by a customer while visiting Dymo.com
Customer Rating
1
worked good the first month now a paper weight
on February 23, 2017
Posted by: PITA
from Shrewsbury, PA, United States
This worked wonderful for the first month. since then it wastes blank labels, stops midway through the next label and never at the end of the previous label. it won't take the blank labels half the time. I can find a lot better ways to waste my money.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, February 28, 2017
Thank you for contacting us through our feedback website. We apologize that you have experienced issues printing with your LabelWriter 4XL. Based on what you have described I recommend feeding a cleaning card (or business card saturated with rubbing alcohol) through your printer about 5-6 times. This should resolve your printing problems. If you have any further questions please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We appreciate your feedback and hope that you will continue to use our products.
Written by a customer while visiting Dymo.com
Customer Rating
2
Junk
on June 21, 2018
Posted by: gellykat
from VA
I have the 4XL, it's so finicky and inconsistent, it causes nothing but problems and it's wastes a ton of labels! When it works, it's good but then it quickly fails! The labels jam easily even though they're the real Demo recommended labels and the machine feeds out excess labels after a print.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, July 12, 2018
Thank you for contacting us regarding your LabelWriter 4XL. We apologize you have experienced problems printing. Based on what you have described, I recommend you to be sure the Dymo brand labels are loaded to the far left of the feed area and are not shifting to the right during printing. This should eliminate the issue of blank labels advancing. If you are still experiencing problems, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your business and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com