Customer reviews from Dymo.com
Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Average customer rating
2.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
45
4 Stars
8
3 Stars
7
2 Stars
28
1 Star
78
36%of customers recommend this product.
(
50 out of
137)
Customer Reviews for Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Customer Rating
5
Superb, fast, reliable bit of kit.
on November 27, 2023
Posted by: Legman
from Dorset
Bought a couple of years ago. It is still fantastic. Can't understand how it has such poor reviews here. It's one of the best things I've bought for my business.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
5
Solid workhorse
on December 13, 2023
Posted by: Mcfly
Been using for many years and thousands of labels for business daily. Zero issues. Multi functional
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
5
Great little label printer
on December 21, 2023
Posted by: Divella
from Vermont
I've seen some of the reviews and frankly I'm confused! I've had mine for several years and use it to print labels for both my business and personal use and it has never jammed or given me any other issues.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
1
NO LO COMPREN
on January 29, 2024
Posted by: Evesosa
Muy mala experiencia! Me hace gastar muchas hojas.
Response from Dymo.comBy DYMO NA, January 31, 2024
Hello. Thank you for contacting us and sharing your feedback with us.
To resolve the excessive feeding issue we recommend you clean the printer head, rollers, and sensors. Kindly visit dymo.com > Support > Help Centre > LabelWriter > How to clean my LabelWriter Printing. Moreover, kindly ensure your labels are properly aligned and you are using the DYMO compatible label as generic labels can cause these issues
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
To resolve the excessive feeding issue we recommend you clean the printer head, rollers, and sensors. Kindly visit dymo.com > Support > Help Centre > LabelWriter > How to clean my LabelWriter Printing. Moreover, kindly ensure your labels are properly aligned and you are using the DYMO compatible label as generic labels can cause these issues
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
schlechtester drucker ever!
on February 15, 2024
Posted by: dfadsf
sehr schlecher drucker. kauft den auf keinen fall!
Response from Dymo.comBy DYMO NA, February 19, 2024
Hello. Thank you for contacting us.
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us and please be aware that this information will be forwarded to the appropriate department for further review.
We will be happy to assist you if you could please reach out to us directly.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us and please be aware that this information will be forwarded to the appropriate department for further review.
We will be happy to assist you if you could please reach out to us directly.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
I hate this machine so much.
on February 24, 2024
Posted by: BCHT
I hate this thing so much. The design is crap. There is no on/off switch so when you need to reset it (you'll need to reset it often because the software is always crashing) you need to unplug it from the wall and wait a few minutes then plug it back in. The parts are made from cheap brittle plastic so it can break at any moment rendering your expensive printer useless. This is seriously one of the worst piece of equipment I've purchased and I have purchased many useless crap in my life time including ab-flex machines as seen on tv, diet drugs, GM cars, manhood enlarging pills, electric can openers. Don't buy this Dymo machine if you want to keep your full head of hair. Because once you start using it, you'll pull all your hair out just like me!
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, February 26, 2024
Hello. Thank you for contacting us and sharing your feedback with us.
We sincerely apologize for the inconvenience caused. Our goal is to provide our consumers with the best product, and it seems in this case that we have let you down, and for that, we apologize dearly. Please be aware that this information will be forwarded to the appropriate department for further review.
However, the power button in front of the device that shows the light is the on/off button of the device. We will be happy to assist you if you could please reach out to us directly.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Our goal is to provide our consumers with the best product, and it seems in this case that we have let you down, and for that, we apologize dearly. Please be aware that this information will be forwarded to the appropriate department for further review.
However, the power button in front of the device that shows the light is the on/off button of the device. We will be happy to assist you if you could please reach out to us directly.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Most frustrating piece of junk
on February 26, 2024
Posted by: Store owner going mad
from Grand Rapids, MI
This printer has a mind on its own. It randomly prints only a part of the job, then pushes out multiple empty labels. I have to reboot it all the time. I waste good 30% of the labels when it keeps reprinting the same few labels but not all in the job. What a waste to time, energy and money.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, February 27, 2024
Hello. We appreciate your reaching out to us and providing us with feedback.
We sincerely apologize for any inconvenience our product may have caused you.
To resolve this excessive feeding issue, we recommend cleaning the print head, roller, and sensors. Please go to dymo.com > Support > DYMO Help Center > LabelWriter > How to clean my LabelWriter printer.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for any inconvenience our product may have caused you.
To resolve this excessive feeding issue, we recommend cleaning the print head, roller, and sensors. Please go to dymo.com > Support > DYMO Help Center > LabelWriter > How to clean my LabelWriter printer.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Horrible
on March 4, 2024
Posted by: BKBonald
Horrible for UPS labels. You can never get this to format right, and I literally work on printers for a living.
Response from Dymo.comBy DYMO NA, March 6, 2024
Hello. Thank you for contacting us and sharing your feedback with us.
To resolve the misalignment printing issues from third-party software, kindly visit dymo.com > Support > DYMO Help Center > Software > Why is my print misaligned while printing from third-party software? and follow the instructions provided.
Additionally, it's important to make sure that the paper size you have selected in the third-party software's print preview matches the paper size you are using. If you are using generic labels, make sure to measure them and use the label compatibility chart provided on dymo.com to select the correct paper size. You can find this chart by going to the Support section and selecting Label/Tape Compatibility, then LabelWriter compatibility chart.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
To resolve the misalignment printing issues from third-party software, kindly visit dymo.com > Support > DYMO Help Center > Software > Why is my print misaligned while printing from third-party software? and follow the instructions provided.
Additionally, it's important to make sure that the paper size you have selected in the third-party software's print preview matches the paper size you are using. If you are using generic labels, make sure to measure them and use the label compatibility chart provided on dymo.com to select the correct paper size. You can find this chart by going to the Support section and selecting Label/Tape Compatibility, then LabelWriter compatibility chart.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com