Customer reviews from Dymo.com
Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Average customer rating
2.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
45
4 Stars
8
3 Stars
7
2 Stars
28
1 Star
78
36%of customers recommend this product.
(
50 out of
137)
Customer Reviews for Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Customer Rating
2
Good printer...when it works.
on June 29, 2023
Posted by: Kenny76
from San Juan Capistrano, California
Good printer...when it works.
The LabelWriter 4XL randomly has problems. Either it will spit out and waste a bunch of labels or not work at all. Then other times it will work perfectly fine. This drives me nuts and I end up wasting time trouble shooting this thing.
No, I would not recommend this to a friend.
Response from Dymo.comBy Bianca, DYMO, June 29, 2023
Hello Kenny.
We sincerely apologize for the inconvenience caused by our product. In this situation of excessive feeding, we would recommend cleaning the printer sensors. We always expect to give the best products but unfortunately, we failed in your case. We appreciate your feedback which helps us to improve our products.
If you are still having issues , please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused by our product. In this situation of excessive feeding, we would recommend cleaning the printer sensors. We always expect to give the best products but unfortunately, we failed in your case. We appreciate your feedback which helps us to improve our products.
If you are still having issues , please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
Works great!
on July 13, 2023
Posted by: Jk111
from San Diego, CA
I have been using the 4XL for about 5 years. Works great, easy to use. Easy setup and affordable replacement 4x6 labels. No complaints. I print a few labels per day. Not sure how this compares to other printers but I've never had to check.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
1
Worst labels on the market
on July 20, 2023
Posted by: Gino
from New Jersey
The label maker is great, the labels themselves are the worst on the market. I now have the 5xl which forces you to use the dymo labels. Why are you forcing people to use a horrible product?
No, I would not recommend this to a friend.
Response from Dymo.comBy Bianca, DYMO, July 24, 2023
Hello.
We sincerely apologize for the inconvenience caused. We recommend DYMO authentic labels as we can guarantee they will work well with the printer without issue. Our labels reduce issues such as excessive feeding, label jams, and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. We recommend DYMO authentic labels as we can guarantee they will work well with the printer without issue. Our labels reduce issues such as excessive feeding, label jams, and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Bad design
on July 24, 2023
Posted by: Azza
There is no ON or Off button..... let that sink in!
Response from Dymo.comBy Cynthia, Dymo, July 24, 2023
Hi Azza.
We sincerely apologize for the inconvenience caused. To turn off the printer, you would need to unplug the power adapter. Please know that our recent LabelWriters(550, 550Turbo, 5XL) all have power buttons.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. To turn off the printer, you would need to unplug the power adapter. Please know that our recent LabelWriters(550, 550Turbo, 5XL) all have power buttons.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
TERRIBLE! THE ABSOLUTE WORST PRODUCT ON THE MARKET
on August 9, 2023
Posted by: Jagger
This is the biggest piece of trash in the industry. When you can get it to work with anything it'll print from, other than the DYMO software, it'll use four sheets to one actual print and then tear the roll when you try to reverse it back into the machine. This is the biggest waste of money in the market! DYMO Should be ashamed of its design and functionality... I've used it a total of three times since I bought it, because I needed a 4x6 sticky label for our e-com. store and it used the entire roll of labels from DYMO (Not the factory pack, the actual DYMO replacement pack - and they are severely overpriced as well.) THIS IS A WASTE OF MONEY. IF THEY'D GIVE ME MY MONEY BACK, I'D GLADLY TAKE IT AND GO BUY SOMETHING THAT WORKS WITH FED EX AND UPS! We're going to take this thing out back, set it on fire, and then smash it together as a team. That is the only satisfaction anyone will get out of this overpriced piece of garbage.
No, I would not recommend this to a friend.
Response from Dymo.comBy Bianca, DYMO, August 21, 2023
Hello Jagger.
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We recommend you clean the print head and roller by feeding a business card with alcohol on it in order to stop the excessive feeding that was the cause of the issue. Additionally, we recommend cleaning the printer sensors. Visit dymo. com>support>dymohelpcenter>labelwriter>how to clean my dymo printer for advanced instructions.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We recommend you clean the print head and roller by feeding a business card with alcohol on it in order to stop the excessive feeding that was the cause of the issue. Additionally, we recommend cleaning the printer sensors. Visit dymo. com>support>dymohelpcenter>labelwriter>how to clean my dymo printer for advanced instructions.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
Perfect for small business
on August 10, 2023
Posted by: Peony Garden
from Cincinnati, OH
I've had this printer for years now, printing thousands of labels and it's doing great! Easy to load labels, prints without jams. I'm totally satisfied. So worth the investment.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
2
Not ideal for Mac
on October 16, 2023
Posted by: danivanity
from Chicago, IL
This is unreliable with use of Mac computer. Every time there is a mac software update, the printer stops working.
Response from Dymo.comBy DYMO NA, October 17, 2023
Hello.
We sincerely apologize for the inconvenience caused. We would like to kindly inform you that as Operating Systems constantly get updated, we try by all means to keep up with the updates. Kindly check on our website(Compatibility Chart) before updating the Operating System to see whether it is it is supported yet.
We also recommend installing the correct software, once the Operating System has been updated and making sure the printer is not connected during the update of either the Operating System or the Software.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. We would like to kindly inform you that as Operating Systems constantly get updated, we try by all means to keep up with the updates. Kindly check on our website(Compatibility Chart) before updating the Operating System to see whether it is it is supported yet.
We also recommend installing the correct software, once the Operating System has been updated and making sure the printer is not connected during the update of either the Operating System or the Software.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
on November 8, 2023
Posted by: Great product
I love it - NEVER HAVE ISSUES AND IT PRINTS INDEFINITELY NO INK
I would recommend this to a friend!
Written by a customer while visiting Dymo.com