Customer reviews from Dymo.com
Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Average customer rating
2.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
45
4 Stars
8
3 Stars
7
2 Stars
28
1 Star
78
36%of customers recommend this product.
(
50 out of
137)
Customer Reviews for Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Customer Rating
2
So Far No Good
on December 1, 2021
Posted by: kiddk1
from detroit, mi
I cannot load my shipping labels sent to my by shipstation/paypal shipping, this unit will not take pdf files, but surprisingly, their manual is in PDF format
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, December 3, 2021
Hi, this is Vernie from DYMO Consumer Care. Thank you for providing us feedback for our LabelWriter 4XL. I am very sorry that our product has not met your expectations. Please ensure that you have installed the latest version of the DYMO Software on your computer. Afterwards, you will be able to print from your third-party software. In the print preview, please double-check that the destination printer is set to the DYMO LabelWriter 4XL and that the Paper Size is correct- matching it with the ones inside your printer. I will also be providing an additional guide on how to print from PDFs on to your email. We are happy to assist in resolving all issues with any of our products. If you need any further assistance, please do not hesitate to contact us through the contact link on our website www.dymo.com.
Written by a customer while visiting Dymo.com
Customer Rating
5
Great thermal Printer
on January 2, 2022
Posted by: Jam10
from Tulsa. OK
I use this printer for my shipping needs it has never failed me when I read some of the negative reviews I chalk it up to user error not reading installation guide. I have had this exact printer for 4 years now.
Written by a customer while visiting Dymo.com
Customer Rating
3
Printer So So
on June 18, 2022
Posted by: BROWN
Printer often prints several blank pages with the shipping label. Weird!
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, June 23, 2022
Hi Brown.
We sincerely apologize for the inconvenience caused. The issue that you've described might be caused by dirty sensors on the printer. You can clean the sensors of the printer if you remove the front face cover, pull the black lever inside the printer and locate the sensors board. You can clean them using a dry cotton bud.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. The issue that you've described might be caused by dirty sensors on the printer. You can clean the sensors of the printer if you remove the front face cover, pull the black lever inside the printer and locate the sensors board. You can clean them using a dry cotton bud.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
2
Absurdly bad software installation
on June 25, 2022
Posted by: MikeDLA
from Palm Springs, CA
Presumably someone at Dymo decided to make the software installation as difficult as possible. They have succeeded. Where are the drivers installed? We are not allowed to know this. We get a program for crating labels that I have no interest in using. I already have another shipping program that creates my labels - I just need the printer to work. endless headaches.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, July 6, 2022
Hello Mike.
We sincerely apologize for the inconvenience caused. We would like to kindly inform you that when you first install the software, it shows you where the drivers are stored in the computer.
The DYMO program that you installed contains the DYMO drivers that will help you use the printer on your shipping program.
Kindly reach out to us for further assistance via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. We would like to kindly inform you that when you first install the software, it shows you where the drivers are stored in the computer.
The DYMO program that you installed contains the DYMO drivers that will help you use the printer on your shipping program.
Kindly reach out to us for further assistance via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
Great for my ecommerce business
on October 31, 2022
Posted by: alakazella
from Simi Valley, CA
Dymo LabelWriter 4XL been a great printer. I bought used online. Used the Dymo labels for a year. If you do use non DYMO labels. The printer might non work as well. Software I heard people have trouble with it. Works fine for me.
Pros
-Labels use no ink
-Speed is fast.
-Easy to reload
-Small foot print
-Looks good
-Labels use no ink
-Speed is fast.
-Easy to reload
-Small foot print
-Looks good
Cons
-DYMO labels should be used, if not the printer wont work as well. ( I have to put one label in at a time with off brand labels I use now)
-Price of the printer is a bit high, BUT you do get what you pay for. Bought used and 4 years later still works.
-DYMO labels should be used, if not the printer wont work as well. ( I have to put one label in at a time with off brand labels I use now)
-Price of the printer is a bit high, BUT you do get what you pay for. Bought used and 4 years later still works.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
3
Really Good Printer
on December 5, 2022
Posted by: LTMa
from Millington, TN
I bought it for my small business to print labels. It works well. I've very technical, so I don't have a problem with using a computer or a rudimentary printer, which this is.
I took off one star for the seemingly expensive rolls of paper.
I took off another star because I feel the company should be lobbying the big guys to provide options for 4x6 label printing. Too often a very large e-tailer will force me to print out an 8x11 sheet of paper that I then have to tape to a box (returns, warranty RMA, etc)?
I only see on technical defect. The power plug has a 90 degree bend where it attaches to the machine. This causes the power wiring at the base to do a bad s-curve and I feel that if I set it down wrong, I could really put torque on the internal PCB. Seems an oversight or a last minute - "meh" by the engioneers.
I would recommend this to a friend!
Response from Dymo.comBy Satya, DYMO, December 12, 2022
Hello.
We are sorry for the issue you are experiencing with our printer. We would consider suggestion regarding 90degrees power plug and would be kept in next meetings. We are happy to hear that you liked our products but regarding price we always try to give best quality and we are trying to be more economical at same time. However, we value your feedback which is important for us in improving our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry for the issue you are experiencing with our printer. We would consider suggestion regarding 90degrees power plug and would be kept in next meetings. We are happy to hear that you liked our products but regarding price we always try to give best quality and we are trying to be more economical at same time. However, we value your feedback which is important for us in improving our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
2
No good
on May 7, 2023
Posted by: Maygin
Great if you've got money to burn. Wastes a lot of labels as it gets stuck and prints incorrectly and/or just feeds a bunch of labels before starting to print. Incredibly frustrating to use, especially for how much it costs.
Response from Dymo.comBy Cynthia, Dymo, May 8, 2023
Hi Maygin.
We apologize for the inconvenience caused. If the printer is feeding excessively it means that the sensors are not detecting your labels properly. The sensors may be dirty or you may be using unsupported labels.
Please try cleaning the printer by following our cleaning guide, to locate the guide please go to dymo.com>Support>Dymo Help Center>LabelWriter>LabelWriter Cleaning guide. Follow the steps to properly clean the printer and try using DYMO authentic labels for the best user experience.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize for the inconvenience caused. If the printer is feeding excessively it means that the sensors are not detecting your labels properly. The sensors may be dirty or you may be using unsupported labels.
Please try cleaning the printer by following our cleaning guide, to locate the guide please go to dymo.com>Support>Dymo Help Center>LabelWriter>LabelWriter Cleaning guide. Follow the steps to properly clean the printer and try using DYMO authentic labels for the best user experience.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
Getting ready to purchase again
on May 19, 2023
Posted by: NQMP
I've had this printer for two years- getting ready to purchase a 2nd & a 3rd. This unit hasn't failed me one time. I recommend this product to anyone looking for a relaible labeling machine.
Written by a customer while visiting Dymo.com