Customer reviews from Dymo.com
Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Average customer rating
2.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
45
4 Stars
8
3 Stars
7
2 Stars
28
1 Star
78
36%of customers recommend this product.
(
50 out of
137)
Customer Reviews for Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Customer Rating
1
Wastes a lot of labels
on July 10, 2018
Posted by: Upset
from Phoenix
When it decides to work it is perfect but it does waste/skips a lot of labels and i cant get it to print on 1(1/4)x2(1/4) labels. i am having such a hard time and now that i finally figured out how to make the barcode fit, it skips 10 labels in between each print.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, July 12, 2018
Thank you for contacting us regarding your LabelWriter 4XL. We apologize you have experienced problems printing. Based on what you have described, I recommend you to be sure the labels are Dymo brand and loaded to the far left of the feed area and are not shifting to the right during printing. This should eliminate the issue of blank labels advancing. If you are still experiencing problems, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your business and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com
Customer Rating
5
Perfect addition to my business!
on June 14, 2019
Posted by: tmack03
from Orlando, FL
This has simplified and streamlined my business. I print about 20 labels a day and went through labels, ink like crazy. This is going to save me so much money. It was a great investment. I followed the instructions carefully and from the second I printed my first label, I was so happy that it worked perfectly. I use a Mac and ship from Etsy and the transition was painless. It is quiet, it is small, it is fast. I highly recommend this label printer.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
4
Working awesome so far!
on June 28, 2020
Posted by: Labelprinterguy
from Colorado
I got this label printer and got it set up in about 10 minutes. I've used label printers before and its important to feed the labels correctly and line up the directions. If you download the drivers first which the instructions say you should have no issues with connecting the device. I was surprised to see a lot of negative reviews then read some and it appears to be mostly user based sorry guys.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
1
I don't know what the issue is!
on March 9, 2021
Posted by: Kimya M
from Northern Virginia, VA
I have been a Dymo user for almost 15 years. My original Labelmaker 400 isn't compatible with Big Sur so I got a new one...I needed the upgrade anyway for shipping so I got a 4XL. The first time it connected and it was great, but now the app continues to crash and I can't use it. I haven't determined if I can use it on a website like FedEx yet, but that looks like it works. I have no idea what to do next.
No, I would not recommend this to a friend.
Response from Dymo.comBy Tarun, DYMO, March 22, 2021
Hello, this is Tarun from DYMO Consumer Care. Thank you for contacting us regarding our LabelWriter 4XL. While it is possible to print from the third party applications you mentioned, please ensure that you have the correct paper size selected before printing. We are not able to support third party software as we can neither guarantee compatibility, nor are we familiar with the way in which they are coded. If you are still having issues printing from the DYMO software, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. Please use the reference number 31043244. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
3
doesn't work with iOS BigSur
on October 5, 2021
Posted by: Anonymous
from Texas
is not compatible with current iOS we have 3 of these an new Mac book pro and they don't work with them!
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, October 7, 2021
Hello, this is Faith from DYMO Consumer Care. Thank you for contacting us regarding our DYMO LabelWriter 4XL. We would like to confirm that the DYMO LabelWriter 4XL is compatible with the MacOS BigSur. You can download it for free from the DYMO website: Dymo.com. If you have any further questions, please do not hesitate to give our technical support team a call at 877 724 8324 Monday Friday 9am 5pm EST as we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
3
Blank labels
on October 9, 2021
Posted by: Rogr
I have used this printer for several years and am happy, but suddenly the labels are just blank. Everything else looks fine. Is it possible the thermal element has died?
I would recommend this to a friend!
Response from Dymo.comBy DYMO, October 11, 2021
Hello Rodger, this is Faith from DYMO Consumer Care. Thank you for contacting us regarding our DYMO LabelWriter 4XL. The issue usually happens when labels are not inserted correctly or the sensors are dirty or obstructed. Please check and make sure that the labels are inserted correctly, the labels need to be aligned as far to the left as possible and stickers facing down before they go to the feed area. To clean the printer please follow the steps: a) Open the lid of the printer b) Grip top part of the front cover and lift it up c) Remove the cover by pulling it towards you d) Pull up the label guide and check that there is no physical jam. You can also feed an alcohol coated business card 5-10 times making sure to cover all parts of the printer and try to print after drying. Sincerely, DYMO North America Team If you are still having issues, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
2
Disappointed…
on November 11, 2021
Posted by: Muni
from New Jersey
At first I loved it! It was perfect! But I bought It July of last year and it hasn’t worked all year for me. I barely used it. It just stopped working one day and I’ve done everything I could do.
No, I would not recommend this to a friend.
Response from Dymo.comBy Tarun, DYMO, November 12, 2021
Hello, this is Tarun from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 4XL. All feedback is valuable to us and helps us develop ourselves further to provide the best possible consumer service. We apologize our product has not met your expectations. We would be very happy to assist you in resolving any issues with our products. Please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
2
wont work on google chrome
on November 24, 2021
Posted by: Anonymous
from santa rosa
i have tried to figure a way to get the printer to work on my hp that runs on google crome, but i guess thats not a option.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, November 30, 2021
Hello Cal, this is Faith from DYMO Consumer Care. Thank you for contacting us regarding our LabelWriter 4XL. Our LabelWriter printers are only compatible with Windows or Mac OS. Chromebook is not supported. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com