Customer reviews from Dymo.com
Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Average customer rating
2.5
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
45
4 Stars
8
3 Stars
7
2 Stars
28
1 Star
78
36%of customers recommend this product.
(
50 out of
137)
Customer Reviews for Dymo - LabelWriter Direct Thermal Printer - Monochrome - Desktop - Label Print
Customer Rating
5
FedEx and USPS Labels - All Day
on December 30, 2018
Posted by: Boston Dave
from Boston, MA
We purchased the 450XL about 2 years ago and it works great. We are printing 50 to 80 FedEx and US Mail 4x6 labels every day. Keep feeding it good quality labels and it just keeps working. We have run over 40,000 shipping labels through the machine. We're buying another one now for a second location.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
1
yea....get your drivers dealt with dymo
on February 3, 2019
Posted by: bodake
from Knoxville tn
Focused on the product huh? These have to be approved before they are allowed to be posted...yea thats got sketch written all over it. Your product is on amazon as well, this printer is absolute junk, not sure how many times ive had to install the same drivers over and over to have the machine not recognize it each time after a few prints. I'll be posting this on other consumer sites as well. and as for your "Available drivers/software downloads" I would say its the same stuff in a different package with the same problems (drivers flop on windows 10).
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, DYMO, February 12, 2019
Hello Bodake, this is Stephonya from Dymo Consumer Care. Thank you for providing feedback on the LabelWriter 4XL. We appreciate you taking the time to help us reflect on issues with the printer. There is a verifying process with the comments to be sure that it is not spam. We welcome all comments/feedback on our products. This allows us to take these ideas and issues to the developers to make things better. If no one gives feedback, then we would think that there is nothing wrong with the printer so thank you! We you being on Windows 10 and you are having an issue with the drivers, please be sure that there are not any updates that need to be ran and your installers are turned on. This is n aspect that Dymo cannot control but can assist with. If you are needing further assistance about compatible software or updating drivers please give us a call. If you are still experiencing problems, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your business and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com
Customer Rating
1
Bad performance
on February 4, 2020
Posted by: abraham
from san antonio
When i print around 30 it works well but then it prints at shoots out 3 labels empty. And its frustrating because i have to restart the printer around 3 times to work normal. This is an every day issue. I have the latest driver and its still presents this issue.
No, I would not recommend this to a friend.
Response from Dymo.comBy Anna, DYMO, February 5, 2020
Hello, Anna from DYMO Consumer Care. Thank you for providing us feedback for the LabelWriter 4XL. We apologize your printer has been experiencing issues when printing. It is important that the labels have been inserted correctly within your printer. The labels should be inserted through the feed path as far left within the device as possible and the back of the label should be facing you on insertion. There is a grey lever located to the right of the feed path that you can slide to the left to hold the labels in place. If you need any further assistance please do not hesitate to contact us through the contact link on our website www.dymo.com. Please, use the reference number 24890359.
Written by a customer while visiting Dymo.com
Customer Rating
1
No compatible drivers for my Apple Devices
on November 30, 2021
Posted by: JCDS
from Colorado
All my devices are Apple devices and no compatible driver exists so it is a total waste of money. I can't even use it. Who makes anything that is not compatible with Apple devices? It's silly!
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, December 1, 2021
Hello, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 4XL. We apologize our products have not met your expectations and for any inconvenience caused. The LabelWriter 4XL is compatible with Apple computers that are running OS X10.9 and up, which includes the latest operating systems. The printer will need to be connected directly to your computer. I would like to provide you with the compatibility chart where you will be able to download the appropriate software which contains the needed drivers. Please be directed here: https://www.dymo.com/compatibility-chart.html
We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Won't even let me register it
on June 16, 2022
Posted by: Mohsina
from Las Vegas
Won't even let me register it, the desktop software is no where to be seen on my latest updated MacOS Monterey 12.4, and there's no software even for that. Can't even test out the printer if I wanted to.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, June 27, 2022
Hi Mohsina.
We sincerely apologize for the inconvenience caused. If you are still experiencing issues with registering your product, kindly reach out to us and we will assist you. You can also download the DYMO software compatible with your Operating System directly from our website.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. If you are still experiencing issues with registering your product, kindly reach out to us and we will assist you. You can also download the DYMO software compatible with your Operating System directly from our website.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Appalling Installation
on November 5, 2021
Posted by: Appalled
I have tried installing on Windows 10 without success. The software installs, but there is no driver for the hardware. Here's a tip, Dymo: Give the product to your mother. Without giving her any instruction, see if she can get it working on Windows 10.
In reply to other reviews, it's suggested that the printer be connected directly to USB, without hubs or extensions. Try doing that when your computer only comes with a USB-C port and the cable provided is USB-A.
In reply to other reviews, it's suggested that the printer be connected directly to USB, without hubs or extensions. Try doing that when your computer only comes with a USB-C port and the cable provided is USB-A.
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, November 8, 2021
Hi, this is Vernie from DYMO Consumer Care. Thank you for providing us feedback for our LabelWriter 4XL printer. I am very sorry that our product has not met your expectations. I would like to inform you that the drivers for the printer is included once you install the appropriate DYMO software- which in this case, since you are using Windows 10 operating system would be the DYMO Connect version 1.4.2.89. Once you have the DYMO Connect software installed, you will be able to design and print your labels.
Should your computer come with only a USB-C port, we would recommend obtaining a USB Type B to Type C cord in order to connect directly from the printer to the computer.
We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Should your computer come with only a USB-C port, we would recommend obtaining a USB Type B to Type C cord in order to connect directly from the printer to the computer.
We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Does not work on Mac OS v10.4 or later
on December 27, 2013
Posted by: Yomama
from New York, NY, United States
I've tried using this on MacOSX 10.9.1 and it does not work. It's already been three months, and there are no updates to make this work on the Mac.
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, August 3, 2016
I apologize that you are experiencing issues printing with your LabelWriter 4XL. The LabelWriter 450 Series printers are compatible with Mac OS X. In order to print successfully with newer versions of Mac OS X you need to have the most up to date version of Dymo Label Software installed, version 8.5.3. This download can be found under the support tab on www.dymo.com. If you have any further questions please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST.
Written by a customer while visiting Dymo.com
Customer Rating
1
4XL is Junk
on February 6, 2019
Posted by: Jon Johnson
from Houston, TX
I bought it to start shipping through Amazon (who's waiting on my product) BUT this label printer doesn't link up with my computer. Checked my driver for my computer and it's fine. So, it's this printer that does not work and there are 15 different choices of software to upload - you have to be a computer geek to figure it out. A NO Recommendation
No, I would not recommend this to a friend.
Response from Dymo.comBy Dymo, Dymo, February 13, 2019
Hello Jon, I am Stephonya from Dymo Consumer Care. Thank you for providing feed back for the LabelWriter 4XL. We apologize that you have had some issues connecting your printer to your computer. There is only the Dymo Label Software or the Dymo Connect software for the printer. . If you are still experiencing problems, please do not hesitate to give our technical support team a call at 877-724-8324 Monday- Friday 8am- 6pm EST as we will be happy to assist you. We can also provide support through email and live chat. You can find these options under the support tab on the Dymo website, www.dymo.com. We appreciate your business and hope that you will continue to use Dymo products.
Written by a customer while visiting Dymo.com