Customer reviews from BISSELL Homecare
BISSELL - Symphony Bagless 2-in-1 Upright Vacuum/Steam Mop - Gingersnap/Fablue-S
Average customer rating
4.2
(1,264 Reviews)
Rating breakdown 1,264 reviews
5 Stars
826
4 Stars
178
3 Stars
71
2 Stars
70
1 Star
119
80%of customers recommend this product.
(
514 out of
639)
Customer Reviews for BISSELL - Symphony Bagless 2-in-1 Upright Vacuum/Steam Mop - Gingersnap/Fablue-S
Customer Rating
5
Amazing!
on July 3, 2015
Posted by: Sukhie
from California, USA
Verified Purchase:No
This machine is brilliant! I use it all the time. Love it!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Quit steaming within 3 months
on July 2, 2017
Posted by: JRH211
from Rineyville, KY
Verified Purchase:No
Loved this product until it quit steaming within 3 months. I received this one as a replacement for one that was under warranty and quit steaming. This product will not hold up and continue to steam, and yes, I did use distilled water in the product. Great concept and I will miss it, because when it worked it was great.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
Sorry to hear the second machine stopped working, JRH - that's quite unusual. We're going to send a new machine for you to try which you should have in 5-7 days!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Great mop, so-so vacuum
on May 27, 2015
Posted by: Aenflex
from Undisclosed
Verified Purchase:No
I have had my Symphony for about three months, and in that time I have basically torture tested it. We bought it when we purchased a new home that had primarily travertine floors. It's a fairly good sized house and every single room is travertine apart from the two extra bedrooms, which are carpeted. So I use it a lot in every way intended. AS A STEAM MOP This is where the symphony shines, in my opinion. First off, it's recommend to use only water when cleaning travertine, so this is perfect. I steam mop my house entirely every second or third day. When using the hi steam mode I find the steam to be plentiful and I only need to do about two passes over stuck-on spots. My floors look and feel very clean after I've mopped them in this way. They dry in minutes too! Now this is not an industrial-strength steamer that is going to clean out your grout or remove years worth of stains and build up. I believe if you buy it for that purpose you would be disappointed. Using it as a replacement for your typical household mop I have found to be wonderful, clean and time saving, however. My only complaint is that the mop only came with two pads, so I'm constantly washing them. AS VACUUM Obviously with no brushes or rollers this should not replace your household vacuum cleaner, especially if you have carpets. I have vacuumed the carpets with it and it does a fair job of sucking up hair and dirt, but it certainly is not brushing your carpet and it is not sucking up everything. I typically only use this about once a week to vacuum my travertine, it actually has a very strong suction and is good at picking up the dirt that I miss with the broom, and it's easier and lighter than my regular vacuum. We have a German Shepherd and her tumbleweeds are everywhere, and this is where my 1st complaint comes in as a hard surface vacuum: the blower blows hair everywhere, away from the vacuum so you have to chase it. Also, the foot attachment for use when vacuuming is hard plastic and can scrape floors when debris gets stuck beneath it. They need to fix that, it's actually ridiculous. AS BOTH I can't imagine how this is supposed to work. When the steam mop pad is in place, it blocks the suction hole. So nothing will be sucked up. I guess it's to vacuum up the steam so the floors dry faster? No idea. Overall I love this for its mopping qualities alone. 1500 sq feet of stone is a lot to keep clean with a sponge or string mop. No chemicals, floors dry super fast, and steam sanitizes! I've had no mechanical issues as yet, it's still as sturdy as the day I got it. The vacuum is a nice benefit, but it doesn't add value until they change the blower direction and offer a floor-safe foot attachment.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
Thank you for your review. For bare floor cleaning, make sure to keep the mop pad on to protect your floors. The suction port is above the mop pad, so all your dirt/hair from your dog will be suctioned up into the dirt cup.
Written by a customer while visiting BISSELL Homecare
Customer Rating
2
I'm not sure yet
on February 7, 2017
Posted by: Lizziepooh
from Houston, Tx
Verified Purchase:No
I've only had it back from the repair man for a couple days. Pro's: * saves the broom/mop hassle * Steams beautifully Con's: * Expensive * Heavy * Bulky * Weak vaccuum suctioning * Pads must be washed daily * refill water too often * Using cleaning chemicals can damage machine * After a 24 hour use tiles look dingy * LOUD vacuum * No retractable cord
Written by a customer while visiting BISSELL Homecare
Posted by: Ramonda
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] We just installed vinyl flooring which needs to be vacuumed and mopped! I did not want to put a lot of water on my new floors but they needed mopping. That is were my new Bissell All-in-one vacuum and steam mop has saved the day! We also have an inside cat, and the vacuum is great for picking up cat hair along with people hair, crumbs and dirt! The best part is that I can complete 2 jobs at one time. Thank-you
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
A top steamer that could use a little help on the vacuum.
on November 13, 2018
Posted by: Roger
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] The steam part works quite well. However the vacuum could be a bit stronger. I also wish it had wheels so that it could do low profile carpets. As usual, Bissell has a very good product.
Written by a customer while visiting BISSELL Homecare
Customer Rating
2
Started off great!
on December 24, 2017
Posted by: Very disappointed!!
from Cincinnati, OH
Verified Purchase:No
I purchased one for myself and my two daughters. We absolutely loved using this to sweep and mop our hardwood/tile floors. One by one the clicker that you hold to dispense the water quit working. Now all 3 units only vacuum. An obvious defect with this item. I tried to get it repaired and was told I was better off buying another unit. Bissell said they couldn't do anything because no longer under warranty. Very disappointed!!!
No, I would not recommend this to a friend.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
No I would not nor would I recommend this product its junk
on December 2, 2019
Posted by: Debbie
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I very very disappointed in this bissell that I purchased it doesn't clean and heat like my others bissell that I First purchased about five years ago I won't be using it and it was a wast of time and money by byeing one I Will NOT PURCHASE another one Sorryto say I have many bissell Products So no I will not rate this because you do not have a 0 with your starts And I will NOT recommend this to anyone I know which I have done in the past This is a wast of Electricity to us Electricity electricity And highly recommend that people do not buy this product it's a wast of your money
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
Sorry to hear this, Debbie. Please give us a call so we can help with your Symphony - 800-237-7691.
Written by a customer while visiting BISSELL Homecare