Customer reviews from BISSELL Homecare
BISSELL - Symphony Bagless 2-in-1 Upright Vacuum/Steam Mop - Gingersnap/Fablue-S
Average customer rating
4.2
(1,264 Reviews)
Rating breakdown 1,264 reviews
5 Stars
826
4 Stars
178
3 Stars
71
2 Stars
70
1 Star
119
80%of customers recommend this product.
(
514 out of
639)
Customer Reviews for BISSELL - Symphony Bagless 2-in-1 Upright Vacuum/Steam Mop - Gingersnap/Fablue-S
Customer Rating
1
Waste of money
on December 7, 2016
Posted by: Haggis
from Fort Myers, FL, USA
Verified Purchase:No
Bought this in July 2016, today it stopped steaming, motor got very hot and there is an odd clicking sound. Cleaned all filters again. Feel as though I have wasted my money - very frustrated as last week my Bissell vacuum bought year ago and only lightly used stopped working. These are my last Bissell purchases!!!!!!
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
Oh no - sorry to hear both machines have stopped working, Haggis. Give these steps a try for your steam mop, they should help: https://www.bissell.com/support/helpful-resources/faqs?c=0&sc=0&searchtext=1132&cid=ccsocial2107
We'd definitely like to help with your vacuum as well. Give us a call and let us know which machine you have, we can help to get it working again! 1-800-237-7691.
We'd definitely like to help with your vacuum as well. Give us a call and let us know which machine you have, we can help to get it working again! 1-800-237-7691.
Written by a customer while visiting BISSELL Homecare
Posted by: Debbi
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love that I can vacuum and steam at the same time. It saves a lot of time!
Written by a customer while visiting BISSELL Homecare
Posted by: Malcolm
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wonderful product on my hard stone kitchen floors! I'm a cook and my floors get very dirty. I threw away my mop!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Love my Symphony
on July 3, 2015
Posted by: Owen's Nani
from West Covina, Ca
Verified Purchase:No
So pleased with the performance of this handy vacuum and steam mop. Had a problem with the mop pad tray reattaching, Bissell immediately sent me a replacement tray. I use my Symphony at least twice a week and am very happy with the results, fast and easy clean floors.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
not what i expected.
on April 10, 2020
Posted by: cassie
from ma
Verified Purchase:No
it is ONLY a steam cleaner so would just be spraying out the steam and wiping the same cloth around unless you plan to keep changing the cloth for a single cleaning not very effective and didn't have enough heat/steam push out to even help get things off the floor was very disappointed.. still waiting for return to finish processing i sent it back within days.
No, I would not recommend this to a friend.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Two short-lived machines, will never buy again.
on February 19, 2018
Posted by: Cheri
from Virginia
Verified Purchase:No
I just threw out my second Bissel Symphony, which only lasted 13 months. I used only pure distilled water, followed all instructions, emptied the canister and cleaned the filters, yet the same exact thing happened as did with my first one -- the steam trigger on the handle just suddenly quit working. When the first one failed my husband and I tried everything we could think of to fix it, no no avail. This time I just chucked the darn thing! I'm particularly nervous, because I bought a Bissel carpet cleaner about a month ago. Now I'm wondering just how soon I'll have to replace that too! These machines are way too expensive to last only a year -- I simply cannot shell that much out every winter for a hard floor cleaner. At least my Sharks lasted a couple years each, and they were less expensive. Back I go to Shark, despite really wanting the two-in-one steam and vacuum. I am so incredibly disappointed with this product and this company, and I honestly don't trust any of their products anymore.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
Hi Cheri - your machine is covered by a 2 year warranty with BISSELL. If you're able to get the machine back, we would be happy to help with a replacement machine!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Does what I purchased it for
on May 22, 2014
Posted by: Lyn
from Ellijay, GA 30536, USA
Verified Purchase:No
I have a dog that sheds enough to make a new dog weekly. With a large house of hardwood floors, it's been a chore and a half to keep my floors hair free and clean. Prior to purchasing the Bissell, I used a Swiffer to get the top layer of hair and dust, followed by a vacuum, and then ending with a steamer. It was a full three hour task just to do the upstairs. When I saw this, I knew it was worth a try. To start with, I thought there was too much moisture for my wood floors, but that was obviously because I had to prime the machine on Hi steam and once I changed pads, it was fine. The vacuum part seems to get all the dust and hair that my Roomba and swiffer did and I love love LOVE not having to go over the same floor 3 times to get the job done. But, the biggest reason I love this new Bissell is the dirt that it gets up. For two years, I have been using the Shark floor steamer and thought I was getting my floors clean. Well, maybe I was in the bathrooms and bedrooms, but I could not believe the difference on my kitchen floor. I went through three pads the first time I used it and there was STILL dirt on the third pad. I thought my kitchen tile was just dull. Nope, it just was not really clean. The reason I didn't give this 5 stars is because I don't like the way the mop head attaches. It has a tendency to come loose versus snapping in securely which is a bit of a pain, but I just snap it on again and move forward. All in all, I'm very pleased with my purchase.
Written by a customer while visiting BISSELL Homecare
Posted by: Patti
from Port St Lucie, Fl 34983
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my new Symphony! Instead of vacuuming and then wet mopping I just have to use the Symphony. Such a time saver. Cleans up dog hair and paw prints.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare