Customer reviews from sentrysafe.com
SentrySafe - Executive FIRE-SAFE - Black
Average customer rating
4.5
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
56
4 Stars
19
3 Stars
5
2 Stars
2
1 Star
1
96%of customers recommend this product.
(
74 out of
77)
Customer Reviews for SentrySafe - Executive FIRE-SAFE - Black
Posted by: LLyons
from Tennessee
Verified Purchase:Yes
Keypad is very flimsy sometimes detaches when opening and closing. Hard to open and close some times.
Response from sentrysafe.comBy CS, January 5, 2023
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Millertime
from Canada
Verified Purchase:Yes
I like the safe a lot. The only thing is it never came with an emergency key. But other than that the safe works great.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: rx2476
from NY
Verified Purchase:Yes
Perfect size safe...170 pounds is nice and heavy and able to be placed in areas where it will take some time to move. Comes with bolts to secure to floor. My safe arrived and the digital combination keypad had a problem where it wouldn't open so the customer service team walked me through steps of cleaning battery terminals trying different sets of batteries then to finally ordering a part to replace. The safe comes with a key so thankfully I can still use it. I wish the safe was working the way it should when I received it. I am now waiting for 2 months for the part to come in. Kind of a pain to use the key b/c I have to remove the keypad each time.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: MTH1
from Wisonsin
Verified Purchase:Yes
I purchased an Executive Safe a few years ago and am happy to share that this has been a great little safe. It is small enough to be installed in a closet, yet has sufficient space for storing important documents, a couple of handguns and jewelry.
The electronic lock is simple to program and has never failed to open. I used to change the battery once a year, but installed a Lithium 9V battery at last change out.
In comparison to other similar products, I think the Sentry Safe is the best option based on features, size and price point.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Heavy heavy
from North Stonington, CT
Verified Purchase:Yes
It's much more of a safe than I thought. I'm very happy with it.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Sorrysfe
from CA :(
Verified Purchase:Yes
The good news is the safe is a good size for important documents, small items as well as securing a handgun. So far access to the safe using the elec keypad functions well, as some other reviews mentioned that keypad could be an issue. The disappointing news is that the interior of the safe, behind the carpeted walls,
appears to be constructed of drywall, (this must be where it gets its fire resistant qualities). However when the safe arrived, the shelving brackets (4), are just screwed into the drywall of the safe walls. No anchors, so the screws had backed their way out - quality control issues - but then again the safe is manufactured in China so expectations should not be very high. So, thinking that customer service would be of assistance I discovered that customer service must be extremely backlogged and are pretty much unable to answer any phone calls. I think it can be a decent safe, but you may want to look elsewhere.
appears to be constructed of drywall, (this must be where it gets its fire resistant qualities). However when the safe arrived, the shelving brackets (4), are just screwed into the drywall of the safe walls. No anchors, so the screws had backed their way out - quality control issues - but then again the safe is manufactured in China so expectations should not be very high. So, thinking that customer service would be of assistance I discovered that customer service must be extremely backlogged and are pretty much unable to answer any phone calls. I think it can be a decent safe, but you may want to look elsewhere.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, January 17, 2022
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you do not want to call back, you can also use the "contact us" form found at www.sentrysafe.com. We can get in touch with you via a call back if you supply your phone number there.
Sentry Safe Customer Service
Sentry Safe Customer Service
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Brich300
from Ohio
Verified Purchase:Yes
Really good safe. The only problem we have is the handle shaft has gone bad twice. It’s not that hard to replace though.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Romas
from Montana
Verified Purchase:Yes
Had it for two weeks. Built well and easy to set up. Plenty of space for my needs.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com